Hi Dongroup3, a few things:

(1) Could you mention where you are looking that you cannot see your favorites/bookmarks. For example:

• Firefox's Bookmarks Toolbar (bar below the main address/toolbar) is blank
• Firefox's Bookmarks Menu is blank
• Firefox's Bookmarks Sidebar is blank
• somewhere else...

(2) Are you aware of any major changes to your Firefox recently? For example:

• Performed a "Refresh" -- the telltale sign is a folder on your desktop named Old Firefox Data with fresh content inside
• Installed older version of Firefox over a more recent one (can lock you out of certain data files)

(3) I notice your Firefox has a modified identification:

Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 AOLShield/52.4.2

Did you post using an AOL browser, or do you think this comes from an AOL add-on??

Please restore my Favorites.

Hi Dongroup3, Favorites are either stored on your computer or in a web service you are using. Mozilla support forum volunteers do not have a copy and can't restore them.

Can you answer my earlier questions so we might be able to point you to another source of help?

I did a search and found some other AOL user threads about "My Favorites" problems:

• https://aol.uservoice.com/forums/908090-aol-desktop-gold/suggestions/32974096-missing-favorites

• https://aol.uservoice.com/forums/908090-aol-desktop-gold/suggestions/32870944-favorites

I'm not sure that will help you, but I think that could be what you were asking about. This is data stored by AOL or in an AOL-customized browser, so hopefully AOL's support can help you with the problem.