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Can't delete devices from "Send Tab to Device" menu

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I tried Fennec F-Droid, a Firefox version built from source without proprietary code, signed into Firefox Sync, but after renaming the device, the device manager kept showing it as the default name. Changed two or three names, then gave up and installed regular Firefox. Now when I click on "Send Tab to Device" the menu shows the names I entered for the device which were not working, but the device manager shows only the actually connected devices, so those names are saved somewhere. This error is persistent with all the devices I synced. How do I remove them?

I tried Fennec F-Droid, a Firefox version built from source without proprietary code, signed into Firefox Sync, but after renaming the device, the device manager kept showing it as the default name. Changed two or three names, then gave up and installed regular Firefox. Now when I click on "Send Tab to Device" the menu shows the names I entered for the device which were not working, but the device manager shows only the actually connected devices, so those names are saved somewhere. This error is persistent with all the devices I synced. How do I remove them?

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  • User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:60.0) Gecko/20100101 Firefox/60.0

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Wesley Branton
  • Top 10 Contributor
590 solutions 4999 answers

You can try removing the device from your Firefox Account and then adding it again. Changing the names may take a while to reflect across all devices.

Your list of devices in your Firefox Account can be found by clicking here.

Hope this helps.

You can try removing the device from your Firefox Account and then adding it again. Changing the names may take a while to reflect across all devices. Your list of devices in your Firefox Account can be found by [https://accounts.firefox.com/settings/clients?service=sync clicking here]. Hope this helps.

Question owner

Wesley Branton said

You can try removing the device from your Firefox Account and then adding it again. Changing the names may take a while to reflect across all devices. Your list of devices in your Firefox Account can be found by clicking here. Hope this helps.

In the "Devices and apps" section everything is normal, but when I try to send a tab to another device I get 3 additional devices that don't show up there, thus I cannot disconnect.

''Wesley Branton [[#answer-1136705|said]]'' <blockquote> You can try removing the device from your Firefox Account and then adding it again. Changing the names may take a while to reflect across all devices. Your list of devices in your Firefox Account can be found by [https://accounts.firefox.com/settings/clients?service=sync clicking here]. Hope this helps. </blockquote> In the "Devices and apps" section everything is normal, but when I try to send a tab to another device I get 3 additional devices that don't show up there, thus I cannot disconnect.
cor-el
  • Top 10 Contributor
  • Moderator
17468 solutions 157853 answers

Did you try to restart Firefox to update the list of connected devices?

Did you try to restart Firefox to update the list of connected devices?

Question owner

cor-el said

Did you try to restart Firefox to update the list of connected devices?

The behavior is consistent with all connected devices, even the latest added one. It must have something to do with Sync, not the browser itself

''cor-el [[#answer-1136857|said]]'' <blockquote> Did you try to restart Firefox to update the list of connected devices? </blockquote> The behavior is consistent with all connected devices, even the latest added one. It must have something to do with Sync, not the browser itself
Wesley Branton
  • Top 10 Contributor
590 solutions 4999 answers

Have you tried removing the device from the Firefox Account settings as I suggested? Even if everything is normal on there, removing the device may still remove the duplicate items from Firefox Sync.

Have you tried removing the device from the Firefox Account settings as I suggested? Even if everything is normal on there, removing the device may still remove the duplicate items from Firefox Sync.

Question owner

Wesley Branton said

Have you tried removing the device from the Firefox Account settings as I suggested? Even if everything is normal on there, removing the device may still remove the duplicate items from Firefox Sync.

I removed it and added it again three times, twice I tried the same name and that name appears also twice.

''Wesley Branton [[#answer-1136935|said]]'' <blockquote> Have you tried removing the device from the Firefox Account settings as I suggested? Even if everything is normal on there, removing the device may still remove the duplicate items from Firefox Sync. </blockquote> I removed it and added it again three times, twice I tried the same name and that name appears also twice.
Corey 'linuxmodder' Sheldon 21 solutions 223 answers

Try removing again and temporarily disabling sync on it and one other device and restarting sync. A long version of a forced re-sync.

Try removing again and temporarily disabling sync on it and one other device and restarting sync. A long version of a forced re-sync.

Question owner

Corey 'linuxmodder' Sheldon said

Try removing again and temporarily disabling sync on it and one other device and restarting sync. A long version of a forced re-sync.

It persists even on the new device after I installed the regular Firefox

''Corey 'linuxmodder' Sheldon [[#answer-1137135|said]]'' <blockquote> Try removing again and temporarily disabling sync on it and one other device and restarting sync. A long version of a forced re-sync. </blockquote> It persists even on the new device after I installed the regular Firefox
cor-el
  • Top 10 Contributor
  • Moderator
17468 solutions 157853 answers

In case of issues with Sync you can try this:

Disconnect from Sync and Reconnect to Sync again. You can disconnect from Sync by clicking the e-mail address in the "3-bar" Firefox menu button drop-down list or go to "Options/Preferences > Sync".

Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave) with Firefox closed.

Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager.

If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

Delete and re-create the Firefox account or change the Sync password. Note that changing the Sync password will wipe all data stored on the Sync server.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

In case of issues with Sync you can try this: Disconnect from Sync and Reconnect to Sync again. You can disconnect from Sync by clicking the e-mail address in the "3-bar" Firefox menu button drop-down list or go to "Options/Preferences > Sync". Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave) with Firefox closed. Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager. If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile. Delete and re-create the Firefox account or change the Sync password. Note that changing the Sync password will wipe all data stored on the Sync server. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox

Question owner

cor-el said

In case of issues with Sync you can try this: Disconnect from Sync and Reconnect to Sync again. You can disconnect from Sync by clicking the e-mail address in the "3-bar" Firefox menu button drop-down list or go to "Options/Preferences > Sync". Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave) with Firefox closed. Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager. If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile. Delete and re-create the Firefox account or change the Sync password. Note that changing the Sync password will wipe all data stored on the Sync server. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

I tried these suggestions but they didn't work, too much browser specific I think. Then I tried to change the password, now on all devices I can only share to the ghost devices, the real ones are not displayed anymore... (in "Devices & apps" section everything is regular) and the Sync feature is broken, evn though the arrows spin and it appears working normally, nothing is actually synced between the devices. What to do?

''cor-el [[#answer-1137266|said]]'' <blockquote> In case of issues with Sync you can try this: Disconnect from Sync and Reconnect to Sync again. You can disconnect from Sync by clicking the e-mail address in the "3-bar" Firefox menu button drop-down list or go to "Options/Preferences > Sync". Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave) with Firefox closed. Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager. If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile. Delete and re-create the Firefox account or change the Sync password. Note that changing the Sync password will wipe all data stored on the Sync server. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox </blockquote> I tried these suggestions but they didn't work, too much browser specific I think. Then I tried to change the password, now on all devices I can only share to the ghost devices, the real ones are not displayed anymore... (in "Devices & apps" section everything is regular) and the Sync feature is broken, evn though the arrows spin and it appears working normally, nothing is actually synced between the devices. What to do?

Modified by ffth

Wesley Branton
  • Top 10 Contributor
590 solutions 4999 answers

NOTE TO CONTRIBUTORS: This thread could also be related to Device name change not propagated to other devices.

'''NOTE TO CONTRIBUTORS:''' This thread could also be related to [https://support.mozilla.org/en-US/questions/1227293 Device name change not propagated to other devices].
Ooker 0 solutions 12 answers

I got this problem too. My version is with Firefox 52.9.0esr in Win 7

I got this problem too. My version is with Firefox 52.9.0esr in Win 7