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Javascript still not working – i *think* i've tried all solutions i can find

I am running Firefox 61.0.1 on a Macbook Pro. On some websites, javascript will not function, instead i see "javascript:void" in the lower left corner. Here's what i have tried so far: • deleted cookies and emptied cache • went into about:config and made sure that "javascript.enabled" is set to true. Tried changing to false, quitting, restarting and resetting to true again • i am not using a private window • i do not have NoScript or Ghostery installed • for add-ons, i have only: OpenH264 Video Codec, Shockwave Flash, and Widevine Content Decryption installed • i have Norton installed, however it does not affect javascript functioning when i use Safari • I have started in Safe Mode, and javascript DOES WORK. I've tried isolating/toggling each of the three add-ons (on/off) to see which of these might be affecting javascript, but no matter what combination or single add-on is enabled, javascript won't work; It ONLY works in safe mode

The only thing i haven't done is a complete de-install and re-install, mainly because i have a ton of saved user IDs and passwords that i don't want to lose. Is there something else that i can try before going to that point? I'm not even convinced that it would work.

Thanks for any assistance, ~bexterinni

I am running Firefox 61.0.1 on a Macbook Pro. On some websites, javascript will not function, instead i see "javascript:void" in the lower left corner. Here's what i have tried so far: • deleted cookies and emptied cache • went into about:config and made sure that "javascript.enabled" is set to true. Tried changing to false, quitting, restarting and resetting to true again • i am not using a private window • i do not have NoScript or Ghostery installed • for add-ons, i have only: OpenH264 Video Codec, Shockwave Flash, and Widevine Content Decryption installed • i have Norton installed, however it does not affect javascript functioning when i use Safari • I have started in Safe Mode, and javascript DOES WORK. I've tried isolating/toggling each of the three add-ons (on/off) to see which of these might be affecting javascript, but no matter what combination or single add-on is enabled, javascript won't work; It ONLY works in safe mode The only thing i haven't done is a complete de-install and re-install, mainly because i have a ton of saved user IDs and passwords that i don't want to lose. Is there something else that i can try before going to that point? I'm not even convinced that it would work. Thanks for any assistance, ~bexterinni

Chosen solution

Hi bexterinni, I should start by saying that my approach to websites and JavaScript security are paranoid, and I'm not recommending you use these tools.

When I load the carolinadesigns.com site in a private window, and allow the site to run scripts (I use the NoScript extension, so scripts need to be approved on a detailed site-by-site basis), I get the page but the features you mentioned are missing. NoScript shows that the only script source I'm blocking at that point is Google Tag Manager, an analytics tool the site uses to monitor visitors' interactions with the site. (First screenshot.)

When I allow scripts from Google Tag Manager in NoScript, Firefox's Tracking Protection feature then blocks it. The "shield" icon appears on the left end of the address bar next to the green lock, so I need to use that icon to temporarily disable Tracking Protection for the site. Then stuff starts happening. I need to allow several more script sources, and finally everything appears. (Second screenshot.)

Since you don't use the NoScript extension, please check for Tracking Protection as a potential issue. More information on that feature: What happened to Tracking Protection?.

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All Replies (5)

Hi bexterinni, when you hover a link and it shows javascript:void... that is because the page's author coded it that way. For example:

<a href="javascript:void(0);" onclick="script code">

So don't worry about seeing that text, let's focus on what the link is supposed to do and isn't doing.

You indicated:

I have started in Safe Mode, and javascript DOES WORK. I've tried isolating/toggling each of the three add-ons (on/off) to see which of these might be affecting javascript, but no matter what combination or single add-on is enabled, javascript won't work; It ONLY works in safe mode

What is the functional difference between the link in regular mode vs. safe mode?

Do you want to share your extensions list? You can copy/paste it from the Troubleshooting Information page. Either:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Scroll down past "Application Basics" and "Firefox Features" to "Extensions". Then you can select and copy the table that follows (not the entire page, please, that's too much information) using either Command+c or right-click > Copy and then paste it into a reply. It will be messy, but we're used it.

Hello jscher2000 – Thank you for your reply. I attached a screenshot of my extensions, there is only one listed "web2pdfextension.17@acrobat.adobe.com" and it looks like it is not enabled.

What i experience is web pages not functioning as they should with content not populating or links not working. As an example, if you go to https://www.carolinadesigns.com/, as the page loads, a grey box appears at the top of the page that contains fields to add your arrival date, number of bedrooms, etc. This loads properly when i use Safari, but never loads when i use Firefox.

Also, when I click on "Find your Vacation Rental", a popup box appears when i use Safari. In Firefox, when i click that link, nothing happens.

Another example – down that page there are 6 photos with orange links below each photo. Only the last link to the blog page functions. When i click the other 5, nothing happens.

Modified by bexterinni

Chosen Solution

Hi bexterinni, I should start by saying that my approach to websites and JavaScript security are paranoid, and I'm not recommending you use these tools.

When I load the carolinadesigns.com site in a private window, and allow the site to run scripts (I use the NoScript extension, so scripts need to be approved on a detailed site-by-site basis), I get the page but the features you mentioned are missing. NoScript shows that the only script source I'm blocking at that point is Google Tag Manager, an analytics tool the site uses to monitor visitors' interactions with the site. (First screenshot.)

When I allow scripts from Google Tag Manager in NoScript, Firefox's Tracking Protection feature then blocks it. The "shield" icon appears on the left end of the address bar next to the green lock, so I need to use that icon to temporarily disable Tracking Protection for the site. Then stuff starts happening. I need to allow several more script sources, and finally everything appears. (Second screenshot.)

Since you don't use the NoScript extension, please check for Tracking Protection as a potential issue. More information on that feature: What happened to Tracking Protection?.

THANK YOU jscher2000! That's exactly what is happening. I clicked the little badge to allow tracking on that site and it's working perfectly for me now.

I can't tell you how much i appreciate your help - you have no idea how long i've been trying to fix this myself. I appreciate it so much.

~ bexterinni

Hi bexterinni, thank you for reporting back. This actually is why we usually ask if you are using a private window, but because Tracking Protection is a setting you can turn on/off in regular or private windows, it's worth checking separately.