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Firefox and BT mail access problem Windows Vista

Posted

Only use computer for emails , looking at News and few other basics. Do not understand computer jargon . Am retired and live in Greece but kept BTmail address to keep in touch with friends . Can't access emails , keeps timing out . Have read a few advice sites as see it's not uncommon , but I haven't a clue what they're talking about . Contacted BT but told to phone 0800 number which is not possible from here . Think their helpers have a check list, and useless with idiots like me who have no idea what they're on about . Chat was a total waste of time. Thank you

Only use computer for emails , looking at News and few other basics. Do not understand computer jargon . Am retired and live in Greece but kept BTmail address to keep in touch with friends . Can't access emails , keeps timing out . Have read a few advice sites as see it's not uncommon , but I haven't a clue what they're talking about . Contacted BT but told to phone 0800 number which is not possible from here . Think their helpers have a check list, and useless with idiots like me who have no idea what they're on about . Chat was a total waste of time. Thank you

Chosen solution

Sorry to hear about your problems .....

Apart from the fact that Windows Vista is no longer supported : Firefox doesn't 'do' email.

You said that you have chatted with BT - have you tried to contact them here : https://www.bt.com/help/home/#/  ?

In case you're using Thunderbird, you could post your question here :

https://support.mozilla.org/en-US/products/thunderbird

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 30.0 r0
  • 5.1.50901.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:52.0) Gecko/20100101 Firefox/52.0

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McCoy
  • Top 10 Contributor
519 solutions 4866 answers

Chosen Solution

Sorry to hear about your problems .....

Apart from the fact that Windows Vista is no longer supported : Firefox doesn't 'do' email.

You said that you have chatted with BT - have you tried to contact them here : https://www.bt.com/help/home/#/  ?

In case you're using Thunderbird, you could post your question here :

https://support.mozilla.org/en-US/products/thunderbird

Sorry to hear about your problems ..... Apart from the fact that Windows Vista is no longer supported : Firefox doesn't 'do' email. You said that you have chatted with BT - have you tried to contact them here : https://www.bt.com/help/home/#/ ? In case you're using Thunderbird, you could post your question here : https://support.mozilla.org/en-US/products/thunderbird