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option settings for save and fill in passwords wont save

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After I open FireFox Options>Privacy&Securtiy and check the box to "save and fill passwords" and leave Options open, then open a webpage requiring login, FireFox fills in the username and password. It will do the same if I close the Options Window also. But if I close FireFox and open it again, it will no longer re-populate website page logins. I have to open OPtions again and I find the box I checked to be unchecked again for "Ask to save username and passwords. I have followed instructions I could find in support and they don't help. Especially the one that said "Solved" by opening FireFox using the Right Click, then Properties, then Open in Administrative Mode. When I do that then open Options, the "Ask to save Passwords" check box is unchecked and it wont allow me to check it, it remains unchecked like is greyed and not changeable. The forum said I should be able to check the box in Administrator mode, then close options and FireFox, then I could expect to open FireFox in user mode and it will already enabled for populating logins. But, alas, it does not for me. I am using Windows 7 Home Premium operating system. Thank you.

After I open FireFox Options>Privacy&Securtiy and check the box to "save and fill passwords" and leave Options open, then open a webpage requiring login, FireFox fills in the username and password. It will do the same if I close the Options Window also. But if I close FireFox and open it again, it will no longer re-populate website page logins. I have to open OPtions again and I find the box I checked to be unchecked again for "Ask to save username and passwords. I have followed instructions I could find in support and they don't help. Especially the one that said "Solved" by opening FireFox using the Right Click, then Properties, then Open in Administrative Mode. When I do that then open Options, the "Ask to save Passwords" check box is unchecked and it wont allow me to check it, it remains unchecked like is greyed and not changeable. The forum said I should be able to check the box in Administrator mode, then close options and FireFox, then I could expect to open FireFox in user mode and it will already enabled for populating logins. But, alas, it does not for me. I am using Windows 7 Home Premium operating system. Thank you.

Chosen solution

You seem to using an external Password Manager (Kee).

  • Kee 2.3.19.1 (keefox@chris.tomlinson)

External Password Managers usually disable the Firefox Password Manager because only one can be active at the time.

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Screen shot of what your talking about?

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Chosen Solution

You seem to using an external Password Manager (Kee).

  • Kee 2.3.19.1 (keefox@chris.tomlinson)

External Password Managers usually disable the Firefox Password Manager because only one can be active at the time.

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Yes, correct. I understand. It was the Kee Manager causing my unsavable Password option setting and preventing from filling my data into fields of past saved website access data. I turned it off and now when opening FireFox a new or computer reactivation too, the options setting now works. Thanks, again.