X
Tap here to go to the mobile version of the site.

Support Forum

Sync does not work anymore

Posted

I use sync on my Dektop at work/home and on a laptop. It worked well for years but recently it stop working. I tried everything like reconnecting all acounts, even deleted the old one and started new but nothing helped. In about:sync-log I found that there are many sync errors but I cant read them. I put the newest error message in the pastebin: *Deleted because log contains personal info*

Best

I use sync on my Dektop at work/home and on a laptop. It worked well for years but recently it stop working. I tried everything like reconnecting all acounts, even deleted the old one and started new but nothing helped. In about:sync-log I found that there are many sync errors but I cant read them. I put the newest error message in the pastebin: *Deleted because log contains personal info* Best

Modified by guigs

Additional System Details

Installed Plug-ins

  • Shockwave Flash 30.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0

More Information

Tomatoshadow2 20 solutions 242 answers

Does it say a last known sync time or date?

Does it say a last known sync time or date?

Question owner

tomatoshadow2 said

Does it say a last known sync time or date?

no, unfortunately not. It's been like this for a few weeks now so I guess the older ones are deleted already.

I just saw I gave you the oldest of the errors, not the newest. If it helps, here is the newest from a few minutes ago: -deleted

''tomatoshadow2 [[#answer-1124451|said]]'' <blockquote> Does it say a last known sync time or date? </blockquote> no, unfortunately not. It's been like this for a few weeks now so I guess the older ones are deleted already. I just saw I gave you the oldest of the errors, not the newest. If it helps, here is the newest from a few minutes ago: -deleted

Modified by Kipfer

Shadow110 1072 solutions 14836 answers

HI, I have contacted a Supervisor, expect a email or Private Message here with in a day or so. Thanks.

HI, I have contacted a Supervisor, expect a email or Private Message here with in a day or so. Thanks.
Shadow110 1072 solutions 14836 answers

Hi, change the stamp at the bottom to keep from 1 day to a week.

Hi, change the stamp at the bottom to keep from 1 day to a week.

Question owner

Pkshadow said

Hi, change the stamp at the bottom to keep from 1 day to a week.

You mean under about:sync-log right? I don't see any stamp there anywhere. :-/

''Pkshadow [[#answer-1124458|said]]'' <blockquote> Hi, change the stamp at the bottom to keep from 1 day to a week. </blockquote> You mean under about:sync-log right? I don't see any stamp there anywhere. :-/
philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23463 answers

from your log file it appears that there's a broken/garbage entry in your bookmarks which is causing issues. could you try to open the bookmarks library (ctrl+shift+b) and search for "http:///??????" or "http:///" - in case that brings up any results please try to delete any such entries...

from your log file it appears that there's a broken/garbage entry in your bookmarks which is causing issues. could you try to open the bookmarks library (ctrl+shift+b) and search for "http:///??????" or "http:///" - in case that brings up any results please try to delete any such entries...

Question owner

philipp said

from your log file it appears that there's a broken/garbage entry in your bookmarks which is causing issues. could you try to open the bookmarks library (ctrl+shift+b) and search for "http:///??????" or "http:///" - in case that brings up any results please try to delete any such entries...

I found one such entry. But when I try to delete it or when I select "forget about this site" nothing happens. On desktop and on laptop.

Can I maybe edit in on explorer level somehow?

''philipp [[#answer-1124465|said]]'' <blockquote> from your log file it appears that there's a broken/garbage entry in your bookmarks which is causing issues. could you try to open the bookmarks library (ctrl+shift+b) and search for "http:///??????" or "http:///" - in case that brings up any results please try to delete any such entries... </blockquote> I found one such entry. But when I try to delete it or when I select "forget about this site" nothing happens. On desktop and on laptop. Can I maybe edit in on explorer level somehow?
philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23463 answers

hm, they are stored within a database together with the browser history which isn't editable in a trivial way.

in the bookmark library, could you try to restore an automatic backup that was taken before the date you were starting to get problems with sync?

Restore bookmarks from backup or move them to another computer

hm, they are stored within a database together with the browser history which isn't editable in a trivial way. in the bookmark library, could you try to restore an automatic backup that was taken before the date you were starting to get problems with sync? [[Restore bookmarks from backup or move them to another computer]]

Question owner

philipp said

hm, they are stored within a database together with the browser history which isn't editable in a trivial way. in the bookmark library, could you try to restore an automatic backup that was taken before the date you were starting to get problems with sync? Restore bookmarks from backup or move them to another computer

I tried it on both Desktop and Laptop with different Backupstates and it always gives me an "Unable to process the backup file." error

Idea: I can export the bookmarks as html though. is it possible to delete everything, delete the /// bookmark in the html backup and import the html afterwards again? or will I loose all my bookmark bins etc like this?

''philipp [[#answer-1124471|said]]'' <blockquote> hm, they are stored within a database together with the browser history which isn't editable in a trivial way. in the bookmark library, could you try to restore an automatic backup that was taken before the date you were starting to get problems with sync? [[Restore bookmarks from backup or move them to another computer]] </blockquote> I tried it on both Desktop and Laptop with different Backupstates and it always gives me an "Unable to process the backup file." error Idea: I can export the bookmarks as html though. is it possible to delete everything, delete the /// bookmark in the html backup and import the html afterwards again? or will I loose all my bookmark bins etc like this?
the-edmeister
  • Top 25 Contributor
  • Moderator
5406 solutions 40224 answers

Suggestion:

In Tools > Troubleshooting Information scroll down to Places Database and use the Verify Integrity button to repair the Places Database on both devices.

Then see if Sync works, or at least the sync-log stops generating an error log.


Kipfer said

I tried it on both Desktop and Laptop with different Backupstates and it always gives me an "Unable to process the backup file." error

Indicative of a corrupt Places file, where bookmarks and browsing history are stored.

Suggestion: In '''Tools > Troubleshooting Information''' scroll down to '''Places Database''' and use the '''Verify Integrity''' button to repair the Places Database on both devices. Then see if Sync works, or at least the sync-log stops generating an error log. ----------------------- ''Kipfer [[#answer-1124473|said]]'' <blockquote> I tried it on both Desktop and Laptop with different Backupstates and it always gives me an "Unable to process the backup file." error </blockquote> Indicative of a corrupt Places file, where bookmarks and browsing history are stored.
guigs 1072 solutions 11697 answers

The edmiester is right, there is a line in the pastebin file that you shared that has an entry it flagged:

"http:///??????"

If the integrity check does not catch it -

  1. Go to History > Show all History
  2. In the search menu past http:///??????
  3. Delete the entry
  4. Try to sync one more time from the hamburger menu.

Please post back with any new log error files.

The edmiester is right, there is a line in the pastebin file that you shared that has an entry it flagged: "http:///??????" If the integrity check does not catch it - # Go to History > Show all History # In the search menu past http:///?????? #Delete the entry #Try to sync one more time from the hamburger menu. Please post back with any new log error files.

Question owner

guigs said

The edmiester is right, there is a line in the pastebin file that you shared that has an entry it flagged: "http:///??????" If the integrity check does not catch it -
  1. Go to History > Show all History
  2. In the search menu past http:///??????
  3. Delete the entry
  4. Try to sync one more time from the hamburger menu.
Please post back with any new log error files.

I already found that entry earlier and tried to delete it but I can't, nothing happens when I try to remove it or say "forget about this site" as I wrote earlier. :-/

''guigs [[#answer-1124628|said]]'' <blockquote> The edmiester is right, there is a line in the pastebin file that you shared that has an entry it flagged: "http:///??????" If the integrity check does not catch it - # Go to History > Show all History # In the search menu past http:///?????? #Delete the entry #Try to sync one more time from the hamburger menu. Please post back with any new log error files. </blockquote> I already found that entry earlier and tried to delete it but I can't, nothing happens when I try to remove it or say "forget about this site" as I wrote earlier. :-/

Question owner

the-edmeister said

Suggestion: In Tools > Troubleshooting Information scroll down to Places Database and use the Verify Integrity button to repair the Places Database on both devices. Then see if Sync works, or at least the sync-log stops generating an error log.

I pushed that button and it still gave me sync errors after the check. the check gave out following log: > Task: checkIntegrity + The database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: vacuum + Initial database size is 40960KiB + The database has been vacuumed + Final database size is 40960KiB > Task: stats + Places.sqlite size is 40960KiB + Favicons.sqlite size is 10368KiB + pragma_user_version is 43 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 160263 unique pages + Table moz_places has 84930 records + Table moz_historyvisits has 146425 records + Table moz_inputhistory has 63 records + Table moz_hosts has 4802 records + Table moz_bookmarks has 1079 records + Table moz_keywords has 1 records + Table sqlite_sequence has 1 records + Table moz_anno_attributes has 12 records + Table moz_annos has 81 records + Table moz_items_annos has 149 records + Table sqlite_stat1 has 19 records + Table moz_bookmarks_deleted has 1 records + Index sqlite_autoindex_moz_inputhistory_1 + Index sqlite_autoindex_moz_hosts_1 + Index sqlite_autoindex_moz_keywords_1 + Index sqlite_autoindex_moz_anno_attributes_1 + Index sqlite_autoindex_moz_bookmarks_deleted_1 + Index moz_places_hostindex + Index moz_places_visitcount + Index moz_places_frecencyindex + Index moz_places_lastvisitdateindex + Index moz_historyvisits_placedateindex + Index moz_historyvisits_fromindex + Index moz_historyvisits_dateindex + Index moz_bookmarks_itemindex + Index moz_bookmarks_parentindex + Index moz_bookmarks_itemlastmodifiedindex + Index moz_places_url_hashindex + Index moz_places_guid_uniqueindex + Index moz_bookmarks_guid_uniqueindex + Index moz_annos_placeattributeindex + Index moz_items_annos_itemattributeindex + Index moz_keywords_placepostdata_uniqueindex + Index moz_bookmarks_dateaddedindex > Task: _refreshUI

JavaScript Kipfer said

I tried it on both Desktop and Laptop with different Backupstates and it always gives me an "Unable to process the backup file." error

Indicative of a corrupt Places file, where bookmarks and browsing history are stored.

''the-edmeister [[#answer-1124572|said]]'' <blockquote> Suggestion: In '''Tools > Troubleshooting Information''' scroll down to '''Places Database''' and use the '''Verify Integrity''' button to repair the Places Database on both devices. Then see if Sync works, or at least the sync-log stops generating an error log. ----------------------- I pushed that button and it still gave me sync errors after the check. the check gave out following log: > Task: checkIntegrity + The database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: vacuum + Initial database size is 40960KiB + The database has been vacuumed + Final database size is 40960KiB > Task: stats + Places.sqlite size is 40960KiB + Favicons.sqlite size is 10368KiB + pragma_user_version is 43 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 160263 unique pages + Table moz_places has 84930 records + Table moz_historyvisits has 146425 records + Table moz_inputhistory has 63 records + Table moz_hosts has 4802 records + Table moz_bookmarks has 1079 records + Table moz_keywords has 1 records + Table sqlite_sequence has 1 records + Table moz_anno_attributes has 12 records + Table moz_annos has 81 records + Table moz_items_annos has 149 records + Table sqlite_stat1 has 19 records + Table moz_bookmarks_deleted has 1 records + Index sqlite_autoindex_moz_inputhistory_1 + Index sqlite_autoindex_moz_hosts_1 + Index sqlite_autoindex_moz_keywords_1 + Index sqlite_autoindex_moz_anno_attributes_1 + Index sqlite_autoindex_moz_bookmarks_deleted_1 + Index moz_places_hostindex + Index moz_places_visitcount + Index moz_places_frecencyindex + Index moz_places_lastvisitdateindex + Index moz_historyvisits_placedateindex + Index moz_historyvisits_fromindex + Index moz_historyvisits_dateindex + Index moz_bookmarks_itemindex + Index moz_bookmarks_parentindex + Index moz_bookmarks_itemlastmodifiedindex + Index moz_places_url_hashindex + Index moz_places_guid_uniqueindex + Index moz_bookmarks_guid_uniqueindex + Index moz_annos_placeattributeindex + Index moz_items_annos_itemattributeindex + Index moz_keywords_placepostdata_uniqueindex + Index moz_bookmarks_dateaddedindex > Task: _refreshUI JavaScript ''Kipfer [[#answer-1124473|said]]'' <blockquote> I tried it on both Desktop and Laptop with different Backupstates and it always gives me an "Unable to process the backup file." error </blockquote> Indicative of a corrupt Places file, where bookmarks and browsing history are stored. </blockquote>
cor-el
  • Top 10 Contributor
  • Moderator
17522 solutions 158440 answers

Helpful Reply

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder. *keep a backup copy of places.sqlite in case a new places.sqlite database has to be created *http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox

Question owner

cor-el said

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

I did what you said but I still get new sync errors in the log everytime.

I checked my bookmarks again and it seems like the one entry with ///???? is now gone, I can't find it anymore. Still no sync though. :(

''cor-el [[#answer-1124698|said]]'' <blockquote> If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder. *keep a backup copy of places.sqlite in case a new places.sqlite database has to be created *http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox </blockquote> I did what you said but I still get new sync errors in the log everytime. I checked my bookmarks again and it seems like the one entry with ///???? is now gone, I can't find it anymore. Still no sync though. :(
cor-el
  • Top 10 Contributor
  • Moderator
17522 solutions 158440 answers

Can you post a link to a new Sync error log?

You can open about:sync-log via the location bar to see if there are recent error logs available. You can upload a recent log if the log is too big to put in a reply.

Can you post a link to a new Sync error log? You can open <b>about:sync-log</b> via the location bar to see if there are recent error logs available. You can upload a recent log if the log is too big to put in a reply. *https://pastebin.mozilla.org/

Question owner

cor-el said

Can you post a link to a new Sync error log? You can open about:sync-log via the location bar to see if there are recent error logs available. You can upload a recent log if the log is too big to put in a reply.

Hello

I put hte newest log here: https://pastebin.mozilla.org/9088145

''cor-el [[#answer-1125017|said]]'' <blockquote> Can you post a link to a new Sync error log? You can open <b>about:sync-log</b> via the location bar to see if there are recent error logs available. You can upload a recent log if the log is too big to put in a reply. *https://pastebin.mozilla.org/ </blockquote> Hello I put hte newest log here: https://pastebin.mozilla.org/9088145
guigs 1072 solutions 11697 answers

It looks like preferences were unchecked on one of the device preferences. Does toggling these preferences show a recent sync from the "Manage Account" menu?

It looks like preferences were unchecked on one of the device preferences. Does toggling these preferences show a recent sync from the "Manage Account" menu?

Question owner

guigs said

It looks like preferences were unchecked on one of the device preferences. Does toggling these preferences show a recent sync from the "Manage Account" menu?

Hello, I'm not sure if I understood correctly.

I'm at home right now, on this machine the "preferences" tab is checked at the sync setting. When I uncheck it I still get sync errors. Under "Manage Accounts-> Devices & Apps" I only see my home Firefox account and none of the others from the office/laptop.

Here is the newest sync-error: https://pastebin.mozilla.org/9089091 (Edit: new pastebin with 1 month span)

''guigs [[#answer-1125456|said]]'' <blockquote> It looks like preferences were unchecked on one of the device preferences. Does toggling these preferences show a recent sync from the "Manage Account" menu? </blockquote> Hello, I'm not sure if I understood correctly. I'm at home right now, on this machine the "preferences" tab is checked at the sync setting. When I uncheck it I still get sync errors. Under "Manage Accounts-> Devices & Apps" I only see my home Firefox account and none of the others from the office/laptop. Here is the newest sync-error: https://pastebin.mozilla.org/9089091 (Edit: new pastebin with 1 month span)

Modified by Kipfer

guigs 1072 solutions 11697 answers

Apologies, it looks like the pastebin has expired, can you share it one more time?

Apologies, it looks like the pastebin has expired, can you share it one more time?