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When I downloaded the firefox upate, it got rid of my toobar and all of my bookmarks. Could not recover them. Can't even get thingd put on the toobar. This has

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When I downloaded the Firefox update, my toolbar disappeared and all my bookmarks are gone. Need them back ASAP for my work. Tried to restore bookmarks, but my computer can't open the json file.

When I downloaded the Firefox update, my toolbar disappeared and all my bookmarks are gone. Need them back ASAP for my work. Tried to restore bookmarks, but my computer can't open the json file.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 20.0 r0
  • Shockwave Flash 30.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0

More Information

jscher2000
  • Top 10 Contributor
8632 solutions 70601 answers

Hi mendaholmes, sorry to hear about this problem. Your Firefox reported itself as version 54. Do you think that's accurate -- the current version is 60 -- or did you do a system restore (not recommended) or roll back to an older version?

Firefox's bookmark backups aren't meant to be opened directly, but there is a Restore feature in the Library window. Could you try the steps in this article and see whether they work for you:

Restore bookmarks from backup or move them to another computer

Hi mendaholmes, sorry to hear about this problem. Your Firefox reported itself as version 54. Do you think that's accurate -- the current version is 60 -- or did you do a system restore (not recommended) or roll back to an older version? Firefox's bookmark backups aren't meant to be opened directly, but there is a Restore feature in the Library window. Could you try the steps in this article and see whether they work for you: [[Restore bookmarks from backup or move them to another computer]]