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Cannot get through firewall when atempting to deactivate Adobe CS3

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  • 1 has this problem
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  • Last reply by Sebastion

Sebastion
Sebastion
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Attempting to deactivate Adobe CS3, I'm informed that I have no internet access, which is not true except in this case. I've tried eliminating proxies and removed Norton Safe Search. I cannot get through the firewall. Suggestions?

Thanks for any help.

Attempting to deactivate Adobe CS3, I'm informed that I have no internet access, which is not true except in this case. I've tried eliminating proxies and removed Norton Safe Search. I cannot get through the firewall. Suggestions? Thanks for any help.

Chosen solution

I've just learned that when Adobe retired their old servers, CS3 could no longer be deactivated and, in my case, the display was that I needed to connect to the internet. The link below got me going in the right direction:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-help.html

In the end, Adobe reassigned me a new serial number if I ever want to install CS3 on another computer. This is the link that does that:

https://landing.adobe.com/en/na/products/creative-cloud/ctir-2113-exchange-serial-number-cs3-4.html#

I did not read that this applies to CS6. I'll be attempting to uninstall and reinstall CS6 next, so I may be back.

Thanks, jscher2000 for your suggestion.

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All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi Sebastion, is the Adobe application trying to load a page in Firefox, or in another browser, or is the application attempting to connect to the internet directly?

When a Windows application connects directly to the web, it's generally using the plumbing of Internet Explorer to do it, since that is consistently available on all versions of Windows. Can you connect normally using Internet Explorer?

Sebastion
Sebastion Question owner
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Chosen Solution

I've just learned that when Adobe retired their old servers, CS3 could no longer be deactivated and, in my case, the display was that I needed to connect to the internet. The link below got me going in the right direction:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-help.html

In the end, Adobe reassigned me a new serial number if I ever want to install CS3 on another computer. This is the link that does that:

https://landing.adobe.com/en/na/products/creative-cloud/ctir-2113-exchange-serial-number-cs3-4.html#

I did not read that this applies to CS6. I'll be attempting to uninstall and reinstall CS6 next, so I may be back.

Thanks, jscher2000 for your suggestion.