X
Tap here to go to the mobile version of the site.

Support Forum

Sound problem

Posted

I have tried other browsers, and the sound is fine on them, but there is something wrong with firefox. I cannot hear any video playing. I go to youtube and its silent. I go to my school online module and its silent. There is something wrong with firefox.

I have tried other browsers, and the sound is fine on them, but there is something wrong with firefox. I cannot hear any video playing. I go to youtube and its silent. I go to my school online module and its silent. There is something wrong with firefox.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 29.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:53.0) Gecko/20100101 Firefox/53.0

More Information

Shadow110 1072 solutions 14836 answers
HI, please see if this info helps you : VIDEO AUDIO *https://support.google.com/youtube/topic/3014746 *https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues *https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox *https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows Please let us know if this solved your issue or if need further assistance.
jscher2000
  • Top 10 Contributor
8634 solutions 70618 answers

Also, your Firefox identified itself to the forum as version 53. As you may know, the current versions of Firefox are:

If something is holding you back from upgrading Firefox, please let us know so we can suggest solutions or workarounds. Version 53 is not secure.

Also, your Firefox identified itself to the forum as version 53. As you may know, the current versions of Firefox are: * Regular release: 60.0.1 ([https://www.mozilla.org/firefox/all/ Installers]) * Extended Support Release (ESR): 52.8.0 ([https://www.mozilla.org/firefox/organizations/all/ Installers] -- above the list on the right side, click Firefox 52) ([[Switch to Firefox Extended Support Release (ESR) for personal use]]) If something is holding you back from upgrading Firefox, please let us know so we can suggest solutions or workarounds. Version 53 is not secure.