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Firefox crashes

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  • 1 has this problem
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  • Last reply by Shadow110

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Find attached document. It´s been hapening during last days that appears this message when trying to watch any video. I have an Imac Os High Sierra 10.13.4 and a Firefox ESR 52.0.2 (64 bit). Thanks for helping me.

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Hi, no upload yet. Is there a reason you are on version Firefox 52.0.2 and not on current release 52.8.0esr ??

Notice with your info there is not a lot of features that your video chip does. It does not benchmark well also : http://gpu.userbenchmark.com/Compare/Nvidia-GTX-660-vs-Intel-Iris-Pro-HD-6200-Desktop/2162vsm30277

Video card drivers are the main issues that cause crashes. What your card shows is ok on this end but little to look at.

Have you tried Safe Mode :

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

Modified by Shadow110