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Cannot login to Playstation store or World of Tanks Ps4 through Firefox.

Posted

When invited to login, enter details & password then cannot login. However if I use other search engine I have no issues with login. I have only recently had this issue. Thanks for your assistance in this matter

When invited to login, enter details & password then cannot login. However if I use other search engine I have no issues with login. I have only recently had this issue. Thanks for your assistance in this matter

Chosen solution

Firefox and Chrome are web browsers that use search engines.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 29.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0

More Information

Pkshadow 1072 solutions 14836 answers

Hi, Firefox is a Browser; with a search feature among many other functions.

Please supply the exact error message or a screenshot. https://support.mozilla.org/en-US/kb/firefox-screenshots

Do not include personal login details.

Hi, Firefox is a Browser; with a search feature among many other functions. Please supply the exact error message or a screenshot. https://support.mozilla.org/en-US/kb/firefox-screenshots Do not include personal login details.
FredMcD
  • Top 10 Contributor
3814 solutions 52930 answers

What do mean; 'use other search engine' ?

Are you trying to get to the website using search engines? What engines? Have you tried a direct link to the site?

What do mean; 'use other search engine' ? Are you trying to get to the website using search engines? What engines? Have you tried a direct link to the site?

Question owner

I close FireFox, then on my startup screen I select Chrome then I am able to login as required.

I have just tried to login to FireFox Support and failed to login. Above the login details I see password case sensitive, but I am reading the password as I type and caps lock not applied

I close FireFox, then on my startup screen I select Chrome then I am able to login as required. I have just tried to login to FireFox Support and failed to login. Above the login details I see password case sensitive, but I am reading the password as I type and caps lock not applied
FredMcD
  • Top 10 Contributor
3814 solutions 52930 answers

Chosen Solution

Firefox and Chrome are web browsers that use search engines.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Firefox and Chrome are web browsers that use search engines. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

Many thanks for the assist, Is this a common fault.

Followed the advice and problem seems to have ceased.

Again many thanks, Kind regards!!!

Many thanks for the assist, Is this a common fault. Followed the advice and problem seems to have ceased. Again many thanks, Kind regards!!!
FredMcD
  • Top 10 Contributor
3814 solutions 52930 answers

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.