How do I check/update my browser for PayPal when "About Firefox" gives no instructions?
At the moment I have completed an order for some merchandise online. PayPal won't allow use of my credit card, ID, or password saying to update my browser for new security reasons. I followed Mozilla's instructions on "How Do I Check And Update My Web Browser?" which said to 1) Click the Open menu. 2) Select Help. 3) Select About Firefox. Nothing! I have a brand new computer, loaded with Windows 10. Firefox was set up to be my main browser. So how do I change my browser to complete my order with the vendor so that PayPal will recognize my transaction?
Chosen solution
Websites say that Firefox is outdated or incompatible even though it's the latest version https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible
This article is no longer maintained, so its content might be out of date.
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Hi, you can give this a try : Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.
To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.
- Download the latest Desktop version of Firefox from this page) and save the setup file to your computer.
- After the download finishes, close all Firefox windows (or open the Firefox menu
and click the close button 
).
- Delete the Firefox installation folder, which is located in one of these locations, by default:
- Windows:
- C:\Program Files\Mozilla Firefox
- C:\Program Files (x86)\Mozilla Firefox
- Mac: Delete Firefox from the Applications folder.
- Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
- Windows:
- Now, go ahead and reinstall Firefox:
- Double-click the downloaded installation file and go through the steps of the installation wizard.
- Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found here.
WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.
You have 2 browsers built in with Win 10 , Edge and IE11 that you can use.
Please report back to say if this helped you!
Thank you.
Chosen Solution
Websites say that Firefox is outdated or incompatible even though it's the latest version https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible
This article is no longer maintained, so its content might be out of date.