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How to fix the crashing ? CAUSE: Athena drivers for ID Protect Monitor. SOLVED: Update to IDPC 6.40.01 or newer

  • 18 replies
  • 1 has this problem
  • 139 views
  • Last reply by Wayne Mery

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Please help me with this crash problem. What should I do ? This crash started to happen after the APRIL WINDOWS 10 update. :(

AdapterDeviceID: 0x1402 AdapterDriverVersion: 21.21.13.7866 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:5.4.8,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:52.8.0 AvailablePageFile: 6433779712 AvailablePhysicalMemory: 4567044096 AvailableVirtualMemory: 3435544576 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 46268416 BreakpadReserveSize: 67108864 BuildID: 20180516145259 CPUMicrocodeVersion: 0xbe ContentSandboxCapable: 1 ContentSandboxLevel: 0 CrashTime: 1527226715 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1526888659 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1402, AdapterSubsysID: 00000000, AdapterDriverVersion: 21.21.13.7866 FP(D10-L1100-W00001000-T0000) DWrite? DWrite+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1333 StartupCrash: 0 StartupTime: 1527226402 SystemMemoryUsePercentage: 46 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20180516145259","version":"52.8.0","vendor":null,"platformVersion":"52.8.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8118,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":94,"stepping":3,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":3408,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":17134,"windowsUBR":48,"installYear":2018},"hdd":{"profile":{"model":"ST1000DX001-1NS162","revision":"CC41"},"binary":{"model":"ST1000DX001-1NS162","revision":"CC41"},"system":{"model":"ST1000DX001-1NS162","revision":"CC41"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"NVIDIA GeForce GTX 950","vendorID":"0x10de","deviceID":"0x1402","subsysID":"00000000","RAM":2048,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvd3dumx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvwgf2umx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvwgf2umx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvwgf2umx C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvd3dum,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvwgf2um,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvwgf2um,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvwgf2um","driverVersion":"21.21.13.7866","driverDate":"2-9-2017","GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":1024,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unknown","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":17014},"addons":{"activeAddons":{"{e2fda1a4-762b-4020-b5ad-a41df1933103}":{"blocklisted":false,"description":"Integrated Calendaring & Scheduling for your Email client","name":"Lightning","userDisabled":false,"appDisabled":false,"version":"5.4.8","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17014,"updateDay":17672,"isSystem":false}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"52.8.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16982,"updateDay":17667},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 10525151232 TotalPhysicalMemory: 8511885312 TotalVirtualMemory: 4294836224 URL: UptimeTS: 1042.471680082 Vendor: Version: 52.8.0 Winsock_LSP: AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994

MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 3972523d-2af1-11d1-b655-00805f3642cc 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Please help me with this crash problem. What should I do ? This crash started to happen after the APRIL WINDOWS 10 update. :( AdapterDeviceID: 0x1402 AdapterDriverVersion: 21.21.13.7866 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:5.4.8,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:52.8.0 AvailablePageFile: 6433779712 AvailablePhysicalMemory: 4567044096 AvailableVirtualMemory: 3435544576 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 46268416 BreakpadReserveSize: 67108864 BuildID: 20180516145259 CPUMicrocodeVersion: 0xbe ContentSandboxCapable: 1 ContentSandboxLevel: 0 CrashTime: 1527226715 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1526888659 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1402, AdapterSubsysID: 00000000, AdapterDriverVersion: 21.21.13.7866 FP(D10-L1100-W00001000-T0000) DWrite? DWrite+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1333 StartupCrash: 0 StartupTime: 1527226402 SystemMemoryUsePercentage: 46 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20180516145259","version":"52.8.0","vendor":null,"platformVersion":"52.8.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8118,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":94,"stepping":3,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":3408,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":17134,"windowsUBR":48,"installYear":2018},"hdd":{"profile":{"model":"ST1000DX001-1NS162","revision":"CC41"},"binary":{"model":"ST1000DX001-1NS162","revision":"CC41"},"system":{"model":"ST1000DX001-1NS162","revision":"CC41"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"NVIDIA GeForce GTX 950","vendorID":"0x10de","deviceID":"0x1402","subsysID":"00000000","RAM":2048,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvd3dumx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvwgf2umx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvwgf2umx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvwgf2umx C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvd3dum,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvwgf2um,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvwgf2um,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_f3f4d1fadefe88d6\\nvwgf2um","driverVersion":"21.21.13.7866","driverDate":"2-9-2017","GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":1024,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unknown","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":17014},"addons":{"activeAddons":{"{e2fda1a4-762b-4020-b5ad-a41df1933103}":{"blocklisted":false,"description":"Integrated Calendaring & Scheduling for your Email client","name":"Lightning","userDisabled":false,"appDisabled":false,"version":"5.4.8","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17014,"updateDay":17672,"isSystem":false}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"52.8.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16982,"updateDay":17667},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 10525151232 TotalPhysicalMemory: 8511885312 TotalVirtualMemory: 4294836224 URL: UptimeTS: 1042.471680082 Vendor: Version: 52.8.0 Winsock_LSP: AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 3972523d-2af1-11d1-b655-00805f3642cc MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Modified by Wayne Mery

Chosen solution

Did you do this: Update the Athena drivers for ID Protect Monitor

One person who had crash said: "I updated Athena drivers for ID Protect Monitor and now Thunderbird crashes seems are gone. ... I downloaded from the following page the Windows driver 6.44.10 (section "ACTALIS" in the drivers table) http://sistemats1.sanita.finanze.it/wps/content/portale_tessera_sanitaria/sts_sanita/home/il+cittadino+e+la+tessera/come+si+attiva+la+cns/elenco+driver+tscns "

Read this answer in context 👍 0

All Replies (18)

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"NVIDIA GeForce GTX 950", "driverVersion":"21.21.13.7866","driverDate":"2-9-2017"

Try updating the driver.

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I updated the driver but the crash is still there. :(

Any other solution ?

Should I post the crash report after the update of the Nvidia driver ?

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Do you use the 'Maildir' storage option instead of mbox files ?

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No I don't use Maildir option.

I only inserted the email account (since 1 or 2 years ago) and never made any changes in the configuration of Thunderbird.

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Is hardware acceleration switched on ? If yes, then switch it off and retry.

Assuming you have enough time to do this before a crash.

Try starting Thunderbird in Safe Mode.

  • 'Menu icon' > 'Options' > 'Options' > 'Advanced' > 'General' tab
  • uncheck checkbox: 'Use hardware acceleration when available'
  • click on 'OK'

Exit Thunderbird and restart.

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Can you post the following info: In Thunderbird Help > TRoubleshooting Information Do Not select checkbox to 'include account names' click on 'Copy text to clipboard'

Then in this forum question, right click in a 'Post a Reply' text box and select 'Paste'

You could remove/edit all info on fonts and printers but nothing else.

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The hardware acceleration wasn't checked! Please see the image enclosed.

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Please post the Troubleshooting Information.

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Application Basics

Name Thunderbird Version 52.8.0 User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.8.0 Profile Folder Open Folder (Local drive) Application Build ID 20180516145259 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Profiles about:profiles Mail and News Accounts

ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (imap) mail.lifttec.ro:143 alwaysSTARTTLS passwordCleartext mail.itassist.ro:587 alwaysSTARTTLS passwordCleartext true account2 (none) Local Folders plain passwordCleartext account3 (imap) mail.lifttec.ro:143 alwaysSTARTTLS passwordCleartext mail.lifttec.ro:587 alwaysSTARTTLS passwordCleartext true account4 (imap) mail.lifttec.ro:143 alwaysSTARTTLS passwordCleartext mail.lifttec.ro:587 alwaysSTARTTLS passwordCleartext true Crash Reports

Report ID Submitted bp-73f8e989-0b90-494c-87d0-eae560180529 29/05/2018 bp-ff86ec6f-948f-44ee-b5c9-3fc050180529 29/05/2018 bp-fdfc1cf6-1a0b-47ab-98b5-045860180529 29/05/2018 bp-50f37e2d-7a4a-42cf-bd77-ed4d60180529 29/05/2018 bp-c4bb5eec-d194-4448-96c8-c81890180529 29/05/2018 Extensions

Name Version Enabled ID Lightning 5.4.8 true {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences

Name Value accessibility.lastLoadDate 1524807023 accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false dom.apps.reset-permissions true extensions.lastAppVersion 52.8.0 font.internaluseonly.changed false font.name.monospace.el Consolas font.name.monospace.x-cyrillic Consolas font.name.monospace.x-unicode Consolas font.name.monospace.x-western Consolas font.name.sans-serif.el Calibri font.name.sans-serif.x-cyrillic Calibri font.name.sans-serif.x-unicode Calibri font.name.sans-serif.x-western Calibri font.name.serif.el Cambria font.name.serif.x-cyrillic Cambria font.name.serif.x-unicode Cambria font.name.serif.x-western Cambria font.size.fixed.el 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.el 17 font.size.variable.x-cyrillic 17 font.size.variable.x-unicode 17 font.size.variable.x-western 17 mail.openMessageBehavior.version 1 mail.winsearch.firstRunDone true mailnews.database.global.datastore.id 5ac7a82e-3269-40ec-81db-684ca3b1d80 media.gmp.storage.version.observed 1 network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1526366021 places.history.expiration.transient_current_max_pages 122334 plugin.importedState true print.printer_CD_1120_DC_2120_KX.print_bgcolor false print.printer_CD_1120_DC_2120_KX.print_bgimages false print.printer_CD_1120_DC_2120_KX.print_duplex -437918235 print.printer_CD_1120_DC_2120_KX.print_edge_bottom 0 print.printer_CD_1120_DC_2120_KX.print_edge_left 0 print.printer_CD_1120_DC_2120_KX.print_edge_right 0 print.printer_CD_1120_DC_2120_KX.print_edge_top 0 print.printer_CD_1120_DC_2120_KX.print_evenpages true print.printer_CD_1120_DC_2120_KX.print_footercenter print.printer_CD_1120_DC_2120_KX.print_footerleft &PT print.printer_CD_1120_DC_2120_KX.print_footerright &D print.printer_CD_1120_DC_2120_KX.print_headercenter print.printer_CD_1120_DC_2120_KX.print_headerleft &T print.printer_CD_1120_DC_2120_KX.print_headerright &U print.printer_CD_1120_DC_2120_KX.print_in_color true print.printer_CD_1120_DC_2120_KX.print_margin_bottom 0.5 print.printer_CD_1120_DC_2120_KX.print_margin_left 0.5 print.printer_CD_1120_DC_2120_KX.print_margin_right 0.5 print.printer_CD_1120_DC_2120_KX.print_margin_top 0.5 print.printer_CD_1120_DC_2120_KX.print_oddpages true print.printer_CD_1120_DC_2120_KX.print_orientation 0 print.printer_CD_1120_DC_2120_KX.print_page_delay 50 print.printer_CD_1120_DC_2120_KX.print_paper_data 1 print.printer_CD_1120_DC_2120_KX.print_paper_height -1.00 print.printer_CD_1120_DC_2120_KX.print_paper_name print.printer_CD_1120_DC_2120_KX.print_paper_size_unit 0 print.printer_CD_1120_DC_2120_KX.print_paper_width -1.00 print.printer_CD_1120_DC_2120_KX.print_resolution 600 print.printer_CD_1120_DC_2120_KX.print_reversed false print.printer_CD_1120_DC_2120_KX.print_scaling 1.00 print.printer_CD_1120_DC_2120_KX.print_shrink_to_fit true print.printer_CD_1120_DC_2120_KX.print_to_file false print.printer_CD_1120_DC_2120_KX.print_unwriteable_margin_bottom 0 print.printer_CD_1120_DC_2120_KX.print_unwriteable_margin_left 0 print.printer_CD_1120_DC_2120_KX.print_unwriteable_margin_right 0 print.printer_CD_1120_DC_2120_KX.print_unwriteable_margin_top 0 security.sandbox.content.tempDirSuffix {539be65d-0dc8-455c-b5e6-9cf5322848da} Graphics

GPU #1 Description NVIDIA GeForce GTX 950 Vendor ID 0x10de Device ID 0x1402 RAM 2048 Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_a402b0b6a7088931\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_a402b0b6a7088931\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_a402b0b6a7088931\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_a402b0b6a7088931\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_a402b0b6a7088931\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_a402b0b6a7088931\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_a402b0b6a7088931\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaki.inf_amd64_a402b0b6a7088931\nvldumd.dll Driver Version 24.21.13.9793 Driver Date 5-22-2018 Features Direct2D false DirectWrite true (10.0.17134.1) WebGL Renderer Google Inc. -- ANGLE (NVIDIA GeForce GTX 950 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15) AzureCanvasBackend skia AzureCanvasAccelerated 0 AzureFallbackCanvasBackend cairo AzureContentBackend skia JavaScript

Incremental GC 1 Accessibility

Activated 0 Prevent Accessibility 0 Library Versions


Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.6 3.28.6 NSS Util 3.28.6 3.28.6 NSS SSL 3.28.6 3.28.6 NSS S/MIME 3.28.6 3.28.6

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The top/latest crash id I clicked on the info you supplied - it is a link to see details about crash. https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb

Under 'modules' it mentions: aseVCAPI.dll aseVCAPI.dll is software for Athena Smartcard. Athena Smartcard is known to cause problems.

https://bugzilla.mozilla.org/show_bug.cgi?id=1463153

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Please try this: Update the Athena drivers for ID Protect Monitor

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If you do not use that software you could uninstall it.

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I uninstalled the Athena drivers.

Then after a general restart, Thunderbird worked for about 15 minutes and then crashed again. :(

Modified by valit06

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Chosen Solution

Did you do this: Update the Athena drivers for ID Protect Monitor

One person who had crash said: "I updated Athena drivers for ID Protect Monitor and now Thunderbird crashes seems are gone. ... I downloaded from the following page the Windows driver 6.44.10 (section "ACTALIS" in the drivers table) http://sistemats1.sanita.finanze.it/wps/content/portale_tessera_sanitaria/sts_sanita/home/il+cittadino+e+la+tessera/come+si+attiva+la+cns/elenco+driver+tscns "

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I installed the drivers in the post above and until now it didn't crash. (it's been 10 minutes).

I'll come back to you with an update.

Modified by valit06

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@Toad-Hall It seems like the crash is gone!

Since yesterday there were no more crashes, so thank you very much for your help!

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Good to hear all is working again.

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So solution is update to IDPC 6.40.01 or newer.

Thanks for the feedback.