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Firefox crashes

Posted

I've already disabled HW acceleration. It happens frequently when I iconize the program

I've already disabled HW acceleration. It happens frequently when I iconize the program

Chosen solution

Hello Philipp,

I confirm that issue has been solved. I've really appreciated your fast and appropriate support.

Thanks again cheers, Fabrizio

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 29.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23538 answers

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

hello, could you provide your latest few submitted crash reports? please enter '''about:crashes''' into the location bar, copy the latest few report ids from there starting with '''bp-''' & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

Question owner

Hello Philipp,

please find here below what requested:

bp-1981d466-5fa0-494b-908c-c34ca0180524 24/05/2018 18:08 bp-d25d7c58-caf5-4926-9e92-984330180524 24/05/2018 18:03 bp-201708cc-388a-41fb-9a4a-040c80180524 24/05/2018 17:46 bp-d06a862c-a2fa-47da-ae6b-11fb00180524 24/05/2018 17:14 bp-6f8f8c9a-6cac-450f-a9a5-b66bd0180524 24/05/2018 13:56 bp-31cedf78-bfa7-4f1e-adff-6217e0180524 24/05/2018 10:18 bp-c0e58a63-1991-4d10-870d-aacdf1180524 24/05/2018 09:20 bp-13eef594-3e50-4fdd-85dc-a77401180522 22/05/2018 08:27 bp-46e0401e-c073-49a4-8d68-7ae4a0180520 20/05/2018 14:45

Hello Philipp, please find here below what requested: bp-1981d466-5fa0-494b-908c-c34ca0180524 24/05/2018 18:08 bp-d25d7c58-caf5-4926-9e92-984330180524 24/05/2018 18:03 bp-201708cc-388a-41fb-9a4a-040c80180524 24/05/2018 17:46 bp-d06a862c-a2fa-47da-ae6b-11fb00180524 24/05/2018 17:14 bp-6f8f8c9a-6cac-450f-a9a5-b66bd0180524 24/05/2018 13:56 bp-31cedf78-bfa7-4f1e-adff-6217e0180524 24/05/2018 10:18 bp-c0e58a63-1991-4d10-870d-aacdf1180524 24/05/2018 09:20 bp-13eef594-3e50-4fdd-85dc-a77401180522 22/05/2018 08:27 bp-46e0401e-c073-49a4-8d68-7ae4a0180520 20/05/2018 14:45

Question owner

I've noticed that FF seems stable when it's the only program running. If I play with more windows (it is sufficient to open Window explorer) and I move/reduce them FF crahshes

I've noticed that FF seems stable when it's the only program running. If I play with more windows (it is sufficient to open Window explorer) and I move/reduce them FF crahshes
philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23538 answers

Helpful Reply

thank you for the reports. it appears to be an issue with the smartcard-software that's present on your system and hooking into firefox.

other affected users said that updating the drivers from the ACTALIS section of http://sistemats1.sanita.finanze.it/wps/content/portale_tessera_sanitaria/sts_sanita/home/il+cittadino+e+la+tessera/come+si+attiva+la+cns/elenco+driver+tscns might help.

thank you for the reports. it appears to be an issue with the smartcard-software that's present on your system and hooking into firefox. other affected users said that updating the drivers from the ACTALIS section of http://sistemats1.sanita.finanze.it/wps/content/portale_tessera_sanitaria/sts_sanita/home/il+cittadino+e+la+tessera/come+si+attiva+la+cns/elenco+driver+tscns might help.

Question owner

thanks a lot. Let me try to update the driver. I'll send you my geedback

thanks a lot. Let me try to update the driver. I'll send you my geedback

Question owner

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Chosen Solution

Hello Philipp,

I confirm that issue has been solved. I've really appreciated your fast and appropriate support.

Thanks again cheers, Fabrizio

Hello Philipp, I confirm that issue has been solved. I've really appreciated your fast and appropriate support. Thanks again cheers, Fabrizio