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Firefox consistently crashes with any search in gmail

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Firefox crashes with any search in gmail or google contacts (and a few other websites). But works fine for most websites. The crash happens in safe mode and with a new installation.

All Replies (14)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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bp-74a4dc69-187b-4795-8f64-0a9eb0180410 4/10/2018 13:11 bp-d5a1276a-08d8-496c-b6f4-f704b0180410 4/10/2018 12:58 bp-115a73e8-3831-4665-91c6-149d50180410 4/10/2018 12:57 bp-4df5d3ca-742d-4200-b5da-85a380180410 4/10/2018 12:56 bp-e9b7723c-eded-45e1-bc81-748840180410 4/10/2018 12:50 bp-809fa59b-e376-4e33-b133-e98280180410 4/10/2018 12:20 bp-5b2e4694-a334-4c93-ac73-2f6d50180410 4/10/2018 12:19 bp-b32faefb-800c-4f9e-b23b-aee600180410 4/10/2018 12:18 bp-e7da2e17-e07d-442c-b000-f1afd0180410 4/10/2018 12:13 bp-654e75c7-b677-4d53-81e6-6b3090180410 4/10/2018 11:19 bp-00229c1d-cd49-40eb-8512-526740180410 4/10/2018 11:19 bp-491ace28-f16c-464a-8cec-d51270180410 4/10/2018 11:01 bp-ceb6f78f-fe03-468e-ad24-eb71c0180409

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Product Firefox Release Channel release Version 59.0.2 Build ID 20180323154952 OS Windows 10 OS Version 10.0.16299

bp-74a4dc69-187b-4795-8f64-0a9eb0180410 bp-d5a1276a-08d8-496c-b6f4-f704b0180410 bp-115a73e8-3831-4665-91c6-149d50180410

Signature: CEnumInterfaceClass::CreateEnumPnp

mbae64.dll = Malwarebytes Anti-Exploit


Update Malwarebytes. If the problem continues, disable it.

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Thanks for your help. I installed malwarebytes just a few hours ago to help with this problem. So it's updated. The problem happened before I installed and continues after I installed it and ran it (and did quarantine a bunch of stuff). I can and will disable it. But I suspect it won't matter.

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Indeed. I quit malwarebytes and it makes no difference.

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the latest crash report: bp-01ded1e9-2dfd-44f7-856b-5e1040180410 4/10/2018 14:17

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bp-01ded1e9-2dfd-44f7-856b-5e1040180410 Signature: CEnumInterfaceClass::CreateEnumPnp


I called for more help. Let's make sure your system is clean.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

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Will do. I fear the ultimate solution will be a clean installation of Windows.

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I ran all of them. Nothing major was found (lots of tracking cookies and the like). And nothing seems any different. Any other ideas?

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winslowplace said

The crash happens in safe mode

Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

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Odd, but the problem is even worse in safe mode. Simply going to gmail.com crashes firefox after a few seconds. Previously I needed to enter a search to have it crash.

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The problem continued worse (as per previous post) in normal mode. I'm doing a clean install of windows (sigh). So that makes further advice moot. Presumably, this problem won't continue with windows reinstalled. That said, I appreciate your time and help. Thank you.

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Please keep us posted.

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I first tried a Windows 10 "refresh" or whatever it's called where you keep your files and settings. It made no difference. That surprised me; I thought it would work. And the problem actually continued as worse, with gmail just crashing every time even without a search. Then I bit the bullet and reinstalled windows. Of course it's fine now. But I do have to reinstall everything. Anyway, I combined that with a new SSD hard drive. So at least I can pretend some good came out if. Could it have been a virus legacy? A hard disk problem? Who knows? Not me.