Recent answers to Firefox consistently crashes with any search in gmailhttps://support.mozilla.org/en-US/questions/12132262018-04-11T06:29:15-07:00I first tried a Windows 10 "refresh" or whatever it's called where you keep your files and settings.2018-04-11T06:29:15-07:00winslowplacehttps://support.mozilla.org/en-US/questions/1213226#answer-1099602<p>I first tried a Windows 10 "refresh" or whatever it's called where you keep your files and settings. It made no difference. That surprised me; I thought it would work. And the problem actually continued as worse, with gmail just crashing every time even without a search.
Then I bit the bullet and reinstalled windows. Of course it's fine now. But I do have to reinstall everything. Anyway, I combined that with a new SSD hard drive. So at least I can pretend some good came out if.
Could it have been a virus legacy? A hard disk problem? Who knows? Not me.
</p>Please keep us posted.
2018-04-10T15:12:23-07:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1213226#answer-1099352<p>Please keep us posted.
</p>The problem continued worse (as per previous post) in normal mode. I'm doing a clean install of wind2018-04-10T13:54:30-07:00winslowplacehttps://support.mozilla.org/en-US/questions/1213226#answer-1099337<p>The problem continued worse (as per previous post) in normal mode. I'm doing a clean install of windows (sigh). So that makes further advice moot. Presumably, this problem won't continue with windows reinstalled. That said, I appreciate your time and help. Thank you.
</p>Odd, but the problem is even worse in safe mode. Simply going to gmail.com crashes firefox after a f2018-04-10T12:45:44-07:00winslowplacehttps://support.mozilla.org/en-US/questions/1213226#answer-1099330<p>Odd, but the problem is even worse in safe mode. Simply going to <a href="http://gmail.com" rel="nofollow">gmail.com</a> crashes firefox after a few seconds. Previously I needed to enter a search to have it crash.
</p>winslowplace said
The crash happens in safe mode
Start your Computer in safe mode with network su2018-04-10T07:44:38-07:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1213226#answer-1099238<p><em>winslowplace <a href="#question-1213226" rel="nofollow">said</a></em>
</p>
<blockquote>
The crash happens in safe mode
</blockquote>
<p>Start your <strong>Computer</strong> in safe mode with network support. Then start Firefox.
Try <strong>Safe</strong> websites. Is the problem still there?
</p><p><a href="http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode" rel="nofollow">http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode</a>
Starting Any Computer In Safe Mode;
Free Online Encyclopedia
</p>I ran all of them. Nothing major was found (lots of tracking cookies and the like). And nothing seem2018-04-10T06:31:58-07:00winslowplacehttps://support.mozilla.org/en-US/questions/1213226#answer-1099186<p>I ran all of them. Nothing major was found (lots of tracking cookies and the like). And nothing seems any different. Any other ideas?
</p>Will do. I fear the ultimate solution will be a clean installation of Windows.
2018-04-10T05:16:49-07:00winslowplacehttps://support.mozilla.org/en-US/questions/1213226#answer-1099156<p>Will do. I fear the ultimate solution will be a clean installation of Windows.
</p>bp-01ded1e9-2dfd-44f7-856b-5e1040180410
Signature: CEnumInterfaceClass::CreateEnumPnp
I called for2018-04-10T05:08:55-07:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1213226#answer-1099148<p>bp-01ded1e9-2dfd-44f7-856b-5e1040180410
Signature: CEnumInterfaceClass::CreateEnumPnp
</p>
<hr>
<p>I called for more help. Let's make sure your system is clean.
</p><p>You may have ad/mal-ware. Further information can be found in this article;
<a href="https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no" rel="nofollow">https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no</a>
</p><p>Run most or all of the listed malware scanners. Each
works differently. If one program misses something,
another may pick it up.
</p>the latest crash report:
bp-01ded1e9-2dfd-44f7-856b-5e1040180410
4/10/2018 14:17
2018-04-10T04:18:10-07:00winslowplacehttps://support.mozilla.org/en-US/questions/1213226#answer-1099123<p>the latest crash report:
bp-01ded1e9-2dfd-44f7-856b-5e1040180410
4/10/2018 14:17
</p>Indeed. I quit malwarebytes and it makes no difference.
2018-04-10T04:17:09-07:00winslowplacehttps://support.mozilla.org/en-US/questions/1213226#answer-1099121<p>Indeed. I quit malwarebytes and it makes no difference.
</p>Thanks for your help.
I installed malwarebytes just a few hours ago to help with this problem. So it2018-04-10T04:15:08-07:00winslowplacehttps://support.mozilla.org/en-US/questions/1213226#answer-1099120<p>Thanks for your help.
I installed malwarebytes just a few hours ago to help with this problem. So it's updated. The problem happened before I installed and continues after I installed it and ran it (and did quarantine a bunch of stuff). I can and will disable it. But I suspect it won't matter.
</p>Product Firefox
Release Channel release
Version 59.0.2
Build ID 20180323154952
OS Windows 10
OS Vers2018-04-10T04:11:22-07:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1213226#answer-1099118<p>Product Firefox
Release Channel release
Version 59.0.2
Build ID 20180323154952
OS Windows 10
OS Version 10.0.16299
</p><p>bp-74a4dc69-187b-4795-8f64-0a9eb0180410
bp-d5a1276a-08d8-496c-b6f4-f704b0180410
bp-115a73e8-3831-4665-91c6-149d50180410
</p><p>Signature: CEnumInterfaceClass::CreateEnumPnp
</p><p>mbae64.dll = Malwarebytes Anti-Exploit
</p>
<hr>
<p>Update Malwarebytes. If the problem continues, disable it.
</p>bp-74a4dc69-187b-4795-8f64-0a9eb0180410
4/10/2018 13:11
bp-d5a1276a-08d8-496c-b6f4-f704b0180410
4/2018-04-10T03:46:16-07:00winslowplacehttps://support.mozilla.org/en-US/questions/1213226#answer-1099107<p>bp-74a4dc69-187b-4795-8f64-0a9eb0180410
4/10/2018 13:11
bp-d5a1276a-08d8-496c-b6f4-f704b0180410
4/10/2018 12:58
bp-115a73e8-3831-4665-91c6-149d50180410
4/10/2018 12:57
bp-4df5d3ca-742d-4200-b5da-85a380180410
4/10/2018 12:56
bp-e9b7723c-eded-45e1-bc81-748840180410
4/10/2018 12:50
bp-809fa59b-e376-4e33-b133-e98280180410
4/10/2018 12:20
bp-5b2e4694-a334-4c93-ac73-2f6d50180410
4/10/2018 12:19
bp-b32faefb-800c-4f9e-b23b-aee600180410
4/10/2018 12:18
bp-e7da2e17-e07d-442c-b000-f1afd0180410
4/10/2018 12:13
bp-654e75c7-b677-4d53-81e6-6b3090180410
4/10/2018 11:19
bp-00229c1d-cd49-40eb-8512-526740180410
4/10/2018 11:19
bp-491ace28-f16c-464a-8cec-d51270180410
4/10/2018 11:01
bp-ceb6f78f-fe03-468e-ad24-eb71c0180409
</p>In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP- in front 2018-04-10T03:38:35-07:00fredmcd-hotmailhttps://support.mozilla.org/en-US/questions/1213226#answer-1099102<p>In the address bar, type <strong>about:crashes</strong>&lt;enter&gt;.
<strong>Note: </strong> If any reports do not have <strong>BP-</strong> in front of
the numbers/letters, click it to submit them.
</p><p><strong>The crash report is several pages of data. We </strong>
<strong>need the report numbers to see the whole report. </strong>
</p><p>Using your mouse, <strong>mark</strong> the <strong>most recent 7 - 10</strong>
crash reports, and copy them.
Now go to the reply box and paste them in.
</p>
<dl><dt><img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2014-06-04-07-10-50-73db6f.png" alt="aboutcrashesFx29" width="500">
</dt></dl>
<p>For more help on crash reports, see;
<a href="https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support" rel="nofollow">https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support</a>
</p>