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Firefox crashes

  • 13 replies
  • 1 has this problem
  • 25 views
  • Last reply by FredMcD

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for the love of all that is good on the Internet... why is Firefox crashing when I open emails in Inbox by Google? Any email with even a few extra messages or attachments brings the whole house down.

All Replies (13)

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Does it crash just when doing e-mails?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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42be4831-f1d1-4c84-9f82-2ad77863b458 4/5/2018 4:04 PM efa21776-028f-4707-981f-690b79e9b626 4/5/2018 8:04 AM 75780212-cfe6-4f3d-8c12-1d2830b50ae3 4/4/2018 6:05 PM 69ad6185-f88e-4c27-b05d-4988958a3f93 4/4/2018 10:30 AM 0e6ba2ac-c903-4432-bdef-dcde8a4060e5 4/3/2018 3:23 PM 308dce3c-5676-4e0c-a5fb-64d65d6d02ab 4/3/2018 3:00 PM 4a453f17-768e-4c28-acb2-24679006ad45 4/3/2018 11:09 AM 3a6b58bb-9bc2-4966-bc35-29ef6027b23e 4/2/2018 8:21 PM 79d9755f-4fb9-404d-abd4-ec760170500c 4/2/2018 3:46 PM

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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

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Ah, ok! Voila, here is everything from about:crashes


Unsubmitted Crash Reports Report ID Date Crashed 7cac4291-ed31-4884-a560-0fd349009acb 4/6/2018 2:56 PM efa21776-028f-4707-981f-690b79e9b626 4/5/2018 8:04 AM 75780212-cfe6-4f3d-8c12-1d2830b50ae3 4/4/2018 6:05 PM 69ad6185-f88e-4c27-b05d-4988958a3f93 4/4/2018 10:30 AM 0e6ba2ac-c903-4432-bdef-dcde8a4060e5 4/3/2018 3:23 PM 308dce3c-5676-4e0c-a5fb-64d65d6d02ab 4/3/2018 3:00 PM 4a453f17-768e-4c28-acb2-24679006ad45 4/3/2018 11:09 AM 3a6b58bb-9bc2-4966-bc35-29ef6027b23e 4/2/2018 8:21 PM 79d9755f-4fb9-404d-abd4-ec760170500c 4/2/2018 3:46 PM 0a136652-d9ab-4df9-be9b-52e1dfe8bd42 4/2/2018 3:46 PM 032b8b76-2882-468b-94ad-1ea4b56307cd 4/2/2018 2:50 PM 6e7b4eb4-d48e-4c60-ac0d-2740c9fd254c 4/2/2018 9:34 AM 4e33f26d-8b85-471b-8297-0eedabda11e7 4/2/2018 8:06 AM 092a236e-cda2-4f30-be05-1d098f28f9d5 4/2/2018 7:37 AM 2d9d473c-92b5-4f08-a53d-42589896567e 4/2/2018 6:57 AM 49d2c1ab-fe63-45e7-b710-154fc969283a 4/2/2018 6:54 AM fc2d77c8-3bcb-4bfc-bf5a-48da9a855f31 3/29/2018 7:01 AM 043378fa-e0b1-46c7-b194-808fef689290 3/28/2018 11:48 AM 75089431-c834-43a6-b941-e039a4cd0b38 3/28/2018 11:07 AM 3352b31c-61b0-47f5-b71c-121ed462d394 3/28/2018 10:10 AM a098e53b-1b46-4a97-8c04-8aa55dd64b4c 3/27/2018 12:17 PM d5ed6fa3-9730-4731-aaf3-907fddd36440 3/27/2018 12:17 PM d5630c37-5514-4d50-969e-6d51caf95e54 3/27/2018 10:14 AM 52601512-e129-47c5-9e2e-15e1d0da720a 3/27/2018 1:31 AM a674226d-69b5-48c1-8faf-f570337a5e79 3/26/2018 11:11 AM 629930c4-68f0-4f94-a885-e2aa0fc3dade 3/26/2018 10:32 AM 5f0b5765-4eb6-4e2d-b364-db0d1c41025e 3/26/2018 8:11 AM a018acdc-79fa-451d-80e6-2baf8e6f6e01 3/26/2018 8:00 AM b82eb649-e038-4738-98c3-f981464c5de6 3/26/2018 7:36 AM fbacc0be-c2b3-4249-bb95-004bc839b406 3/23/2018 12:18 PM 8ac8381e-ccf8-44ce-8376-4e31e565d776 3/21/2018 11:01 AM c55c18c6-7b9a-4851-99d4-a54d30410ca1 3/19/2018 3:14 PM 70d7cb0e-88fb-4422-99b6-9b6a36c513f6 3/19/2018 12:34 PM 411eae62-a431-4dd1-85bd-0c2423d33755 3/19/2018 9:52 AM 20d85322-1dc3-4786-92c6-33e1106485a4 3/19/2018 9:11 AM 3f08c7e8-dfcf-4bf1-8983-cc497c1d302d 3/19/2018 8:53 AM 9d7de938-734f-4bd0-a60a-b57cd2c91d29 3/19/2018 8:34 AM 43ddedfb-0df2-46a6-9519-ecde82e29e04 3/19/2018 6:50 AM cfd1163b-b6bd-413f-a706-ea6712fb5bcc 3/19/2018 6:49 AM 118870bc-2ac7-45cd-b1eb-65605d3d7aa9 3/18/2018 11:14 AM bc80111a-fa8a-4239-8bd7-52a8743d212c 3/10/2018 5:51 AM b26c3b1f-eb7a-4f3a-a22f-8b010aedf103 2/28/2018 4:50 PM dd36980c-2ea0-4767-8441-685bedb6da6b 2/28/2018 4:16 PM a7cda9c0-519c-4654-9e22-d39658028ebd 2/26/2018 12:15 PM 34b70ff7-9eff-4f98-b295-0c99f4ed1684 2/12/2018 1:39 PM ddc90e32-bd5c-4c39-adc2-75027b259e6d 12/24/2017 10:17 AM 7679baae-1aa6-49e7-8c58-caf83123f653 12/22/2017 9:25 PM a9e6adf3-d325-4d72-8b1d-cd9ee2244d19 12/14/2017 8:58 PM d27706d8-aac0-47e8-821d-177755552ffe 11/19/2017 7:32 PM 721d4d09-c638-4ac9-ad55-d0e7cf90be35 11/18/2017 6:10 AM 9f0e9fb1-e8fd-41dc-838e-c4554cd04824 10/14/2017 10:05 PM 35623671-6dfc-45e7-8823-677947e382aa 10/4/2017 7:35 AM 8950949b-3575-4056-b2aa-cda7bdfed968 9/16/2017 8:56 AM 3fe0fead-722e-4fba-8f47-a6ceea37d31f 8/29/2017 1:40 PM ce6f4158-73a2-4342-af11-8989aedba559 8/7/2017 11:30 PM Submitted Crash Reports Report ID Date Submitted bp-09395283-2bca-43fc-8f8b-9af250180406 4/5/2018 11:19 PM bp-b411f80b-23b8-48a5-a86a-a97850180406 4/5/2018 11:18 PM bp-3acbb323-a527-4158-bf62-803de0180406 4/5/2018 11:17 PM bp-67b20f0c-b993-4ee3-8229-27a040180406 4/5/2018 11:16 PM bp-b8e5a10c-3c24-41d1-a584-3f92a0180406 4/5/2018 11:15 PM bp-e59f9594-b58f-4e2e-a19c-6d8910180406 4/5/2018 11:15 PM bp-3403a02b-96f3-4fdc-81bb-8bc291180405 4/5/2018 4:22 PM bp-645d2992-afcc-4a14-a49c-04a6b1180405 4/5/2018 4:03 PM bp-1f42d777-e7a7-451c-85ba-a93221180405 4/5/2018 4:01 PM bp-2b004d1d-4a0b-4c4a-b844-25ffd1180402 4/2/2018 10:06 AM bp-4d99ca2a-de13-4b41-b97c-cd8451180402 4/2/2018 6:57 AM bp-7f46818c-4cb8-452c-b005-55b8a1180329 3/29/2018 6:33 AM bp-f991109d-efec-431a-a1d8-81e601180324 3/24/2018 1:44 PM bp-24dc3e89-640b-4f8c-9a2c-335a01180324 3/24/2018 1:43 PM bp-782a64fd-3d48-48c5-8404-fe44d1180321 3/21/2018 4:27 PM bp-2d0c4c10-e9c1-44ad-a4ee-ab8e21180321 3/21/2018 1:56 PM bp-8b2458ac-ef87-46a4-b682-6353b1180321 3/21/2018 1:55 PM bp-55608ad5-d35a-4bc8-abe2-ea3a01180321 3/21/2018 11:42 AM bp-34cd0879-9502-4054-ae75-109a20180321 3/21/2018 8:20 AM bp-be39b7a7-4cd1-47ef-9a68-9b1d51180321 3/21/2018 5:57 AM bp-9a8f6f1b-e754-40de-96d8-fb7db1180321 3/20/2018 8:38 PM bp-a923f850-caf8-40c4-aacf-6a4f11180222 2/22/2018 3:08 PM

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Date Processed 2018-04-06 06:19:07

bp-09395283-2bca-43fc-8f8b-9af250180406 Signature: nsStyleContext::PresContext

System Memory Use Percentage 76

This is for Sumo's Related Bugs 1430813 NEW --- Crash in nsStyleContext::PresContext (under PuppetWidget::DispatchEvent) +++++++++++++++++++++++++++++++++++++++++++++++ Date Processed 2018-04-06 06:18:01

bp-b411f80b-23b8-48a5-a86a-a97850180406 Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 25 related bug reports ++++++++++++++++++++++++++++++++++++++++++++++ Date Processed 2018-04-06 06:17:56

This is for Sumo's Related Bugs 1430813 NEW --- Crash in nsStyleContext::PresContext (under PuppetWidget::DispatchEvent) ++++++++++++++++++++++++++++++++++++++++++++ Date Processed 2018-04-06 06:16:48

bp-67b20f0c-b993-4ee3-8229-27a040180406 Signature: nsStyleContext::PresContext

System Memory Use Percentage 86

This is for Sumo's Related Bugs 1430813 NEW --- Crash in nsStyleContext::PresContext (under PuppetWidget::DispatchEvent) ++++++++++++++++++++++++++++++++++++++++++ Date Processed 2018-04-06 06:15:32

bp-b8e5a10c-3c24-41d1-a584-3f92a0180406 Signature: nsStyleContext::PresContext

System Memory Use Percentage 86

This is for Sumo's Related Bugs 1430813 NEW --- Crash in nsStyleContext::PresContext (under PuppetWidget::DispatchEvent)

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I... hmmm.... doctor, gimme the bad news

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I called for more help. The bug report (shown above) reports most of the current and beta programs are affected.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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I can try "stress-testing" using Inbox to the extreme in Safe Mode,... let's give it a whirl.

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Update: I figured out how to reproduce the issue - simply open any email and immediately scroll down. Then the browser crashes. Clicking to open an email, pausing 2 or 3 seconds, and *then* scrolling down seems to be OK.

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Gah! It continues to crash & burn. Any help, @FredMcD?

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I called for more help. That's all I can do.

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Ah, interesting twist - it seems that scrolling using the touchscreen on my machine (Lenovo Yoga 2 Pro) causes the breakdown, but page up/down doesn't.

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I have heard other users saying their touchscreens cause issues.