I can not send messages from 2 of my email accounts on Thunderbird
I am receiving mail on these accounts, but get an error message when I try to send a message. The incoming and outgoing ports and settings are the same as a third account that works without any problems. I uploaded a copy of the error message, but it appears tiny below.
Chosen solution
Thunderbird asks for a password when it is needed. If it's not asking, I would surmise that you're not actually using one of the smtp accounts.
You have three incoming accounts, and being with yahoo, you need three outgoing smtp settings, one for each incoming account and each using the appropriate username and password.
Then in the incoming accounts, in account settings you set each incoming account to use the relevant outgoing server.
Read this answer in context 👍 1All Replies (6)
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
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Here is the troubleshooting information
Application Basics
Name: Thunderbird Version: 52.5.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.5.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20171121193617 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) inbound.att.net:995, SSL, passwordCleartext
OUTGOING: , smtp.att.yahoo.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) inbound.att.net:995, SSL, passwordCleartext
OUTGOING: , outbound.att.net:465, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (pop3) inbound.att.net:995, SSL, passwordCleartext
OUTGOING: , smtp.att.yahoo.com:465, SSL, passwordCleartext, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-66b1a89b-688b-48eb-a05d-b01dd0180402 (4/2/2018) https://crash-stats.mozilla.com/report/index/bp-ae30f52a-8252-4378-9d44-14bf30171220 (12/19/2017) https://crash-stats.mozilla.com/report/index/bp-361b5618-1809-429b-8c0d-981110171216 (12/16/2017) https://crash-stats.mozilla.com/report/index/bp-a5a62018-4fac-4726-bff6-4ea300171215 (12/15/2017) https://crash-stats.mozilla.com/report/index/bp-518dfe0a-a773-4497-a580-df6310170921 (9/20/2017)
Extensions
Lightning, 5.4.5, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Provider for Google Calendar, 3.3, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
SoftMaker Enhanced UI, 1.0.31, true, enhanced-ui@softmaker.com
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1522674919
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.zoom.full: true
extensions.lastAppVersion: 52.5.0
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: c0cbf0d0-a06e-408d-a22e-7f0d59a48cd
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.cookieBehavior: 3
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1522439889
places.history.expiration.transient_current_max_pages: 122334
print.printer_EPSON_XP-830_Series_(Copy_1).print_bgcolor: false
print.printer_EPSON_XP-830_Series_(Copy_1).print_bgimages: false
print.printer_EPSON_XP-830_Series_(Copy_1).print_duplex: -437918235
print.printer_EPSON_XP-830_Series_(Copy_1).print_edge_bottom: 0
print.printer_EPSON_XP-830_Series_(Copy_1).print_edge_left: 0
print.printer_EPSON_XP-830_Series_(Copy_1).print_edge_right: 0
print.printer_EPSON_XP-830_Series_(Copy_1).print_edge_top: 0
print.printer_EPSON_XP-830_Series_(Copy_1).print_evenpages: true
print.printer_EPSON_XP-830_Series_(Copy_1).print_footercenter:
print.printer_EPSON_XP-830_Series_(Copy_1).print_footerleft: &PT
print.printer_EPSON_XP-830_Series_(Copy_1).print_footerright: &D
print.printer_EPSON_XP-830_Series_(Copy_1).print_headercenter:
print.printer_EPSON_XP-830_Series_(Copy_1).print_headerleft: &T
print.printer_EPSON_XP-830_Series_(Copy_1).print_headerright: &U
print.printer_EPSON_XP-830_Series_(Copy_1).print_in_color: true
print.printer_EPSON_XP-830_Series_(Copy_1).print_margin_bottom: 0.5
print.printer_EPSON_XP-830_Series_(Copy_1).print_margin_left: 0.5
print.printer_EPSON_XP-830_Series_(Copy_1).print_margin_right: 0.5
print.printer_EPSON_XP-830_Series_(Copy_1).print_margin_top: 0.5
print.printer_EPSON_XP-830_Series_(Copy_1).print_oddpages: true
print.printer_EPSON_XP-830_Series_(Copy_1).print_orientation: 0
print.printer_EPSON_XP-830_Series_(Copy_1).print_page_delay: 50
print.printer_EPSON_XP-830_Series_(Copy_1).print_paper_data: 1
print.printer_EPSON_XP-830_Series_(Copy_1).print_paper_height: 11.00
print.printer_EPSON_XP-830_Series_(Copy_1).print_paper_name:
print.printer_EPSON_XP-830_Series_(Copy_1).print_paper_size_unit: 0
print.printer_EPSON_XP-830_Series_(Copy_1).print_paper_width: 8.50
print.printer_EPSON_XP-830_Series_(Copy_1).print_resolution: 360
print.printer_EPSON_XP-830_Series_(Copy_1).print_reversed: false
print.printer_EPSON_XP-830_Series_(Copy_1).print_scaling: 1.00
print.printer_EPSON_XP-830_Series_(Copy_1).print_shrink_to_fit: true
print.printer_EPSON_XP-830_Series_(Copy_1).print_to_file: false
print.printer_EPSON_XP-830_Series_(Copy_1).print_unwriteable_margin_bottom: 0
print.printer_EPSON_XP-830_Series_(Copy_1).print_unwriteable_margin_left: 0
print.printer_EPSON_XP-830_Series_(Copy_1).print_unwriteable_margin_right: 0
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print.printer_EPSON_XP-830_Series.print_bgcolor: false
print.printer_EPSON_XP-830_Series.print_bgimages: false
print.printer_EPSON_XP-830_Series.print_duplex: -437918235
print.printer_EPSON_XP-830_Series.print_edge_bottom: 0
print.printer_EPSON_XP-830_Series.print_edge_left: 0
print.printer_EPSON_XP-830_Series.print_edge_right: 0
print.printer_EPSON_XP-830_Series.print_edge_top: 0
print.printer_EPSON_XP-830_Series.print_evenpages: true
print.printer_EPSON_XP-830_Series.print_footercenter:
print.printer_EPSON_XP-830_Series.print_footerleft: &PT
print.printer_EPSON_XP-830_Series.print_footerright: &D
print.printer_EPSON_XP-830_Series.print_headercenter:
print.printer_EPSON_XP-830_Series.print_headerleft: &T
print.printer_EPSON_XP-830_Series.print_headerright: &U
print.printer_EPSON_XP-830_Series.print_in_color: true
print.printer_EPSON_XP-830_Series.print_margin_bottom: 0.5
print.printer_EPSON_XP-830_Series.print_margin_left: 0.5
print.printer_EPSON_XP-830_Series.print_margin_right: 0.5
print.printer_EPSON_XP-830_Series.print_margin_top: 0.5
print.printer_EPSON_XP-830_Series.print_oddpages: true
print.printer_EPSON_XP-830_Series.print_orientation: 0
print.printer_EPSON_XP-830_Series.print_page_delay: 50
print.printer_EPSON_XP-830_Series.print_paper_data: 1
print.printer_EPSON_XP-830_Series.print_paper_height: 11.00
print.printer_EPSON_XP-830_Series.print_paper_name:
print.printer_EPSON_XP-830_Series.print_paper_size_unit: 0
print.printer_EPSON_XP-830_Series.print_paper_width: 8.50
print.printer_EPSON_XP-830_Series.print_resolution: 360
print.printer_EPSON_XP-830_Series.print_reversed: false
print.printer_EPSON_XP-830_Series.print_scaling: 1.00
print.printer_EPSON_XP-830_Series.print_shrink_to_fit: true
print.printer_EPSON_XP-830_Series.print_to_file: false
print.printer_EPSON_XP-830_Series.print_unwriteable_margin_bottom: 0
print.printer_EPSON_XP-830_Series.print_unwriteable_margin_left: 0
print.printer_EPSON_XP-830_Series.print_unwriteable_margin_right: 0
print.printer_EPSON_XP-830_Series.print_unwriteable_margin_top: 0
privacy.donottrackheader.enabled: true
security.sandbox.content.tempDirSuffix: {e0b60cfc-c0cd-4a0f-ad34-afd120b557ef}
Graphics
GPU #1
Description: Intel(R) HD Graphics 4600
Vendor ID: 0x8086
Device ID: 0x0412
RAM: Unknown
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Driver Version: 10.18.14.4170
Driver Date: 3-16-2015
Features
Direct2D: false
DirectWrite: true (6.3.9600.18696)
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6
When I check the email settings suggested by ATT I do not see any that recommend smtp.att.yahoo.com which you are using on two of your accounts
I suggest you correct the outgoing server (SMTP) entries in your account settings for ATT o use he suggested servers linked to above. As I do not know your email address, I have no idea which setting is correct for you.
I have made the changes suggested and one of the accounts is now working. Both accounts are with bellsouth.net The one not working does not show a saved password for outbound. I have not found a way to enter the password for outbound. I do have a password on the inbound which is working.
April 5. I am still not able to send messages from the one account. I know the password that should be used for "outbound", but there is no outbound password saved for this account; so I have not found a way to change the outbound password. How do I get around this impasse? Scristy
Modified by sscristy
Chosen Solution
Thunderbird asks for a password when it is needed. If it's not asking, I would surmise that you're not actually using one of the smtp accounts.
You have three incoming accounts, and being with yahoo, you need three outgoing smtp settings, one for each incoming account and each using the appropriate username and password.
Then in the incoming accounts, in account settings you set each incoming account to use the relevant outgoing server.
Modified by Zenos
I did not realize that the 3 listings of outgoing smtp settings that all looked alike were actually different in that when you opened the details each had a different account associated with it. When I got the correct listing for the troubled account and tried to send a message, a box popped up asking for the password. I entered the password and the message was sent. Thanks very much for the help. Scristy