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Goose VPN does not let me send a mail.

  • 6 replies
  • 1 has this problem
  • 23 views
  • Last reply by Zenos

Softlink
Softlink

Goose VPN does not let me send a mail.. I can receiver mail but not send unless i shut down VPN for a moment.

Goose VPN does not let me send a mail.. I can receiver mail but not send unless i shut down VPN for a moment.

Chosen solution

I should add that vpn and email don't sit comfortably together. In general, your email client doesn't know if you are using a vpn or your regular connection, so has no way of knowing which smtp server to use. You might be able to work around this if you can work with one email account for the vpn and another for the regular connection, but then you have to remember which connection you're using.

ISTR that users of Gmail have had problems too; when Gmail sees them changing between IP addresses it challenges them and forces a security check.

Read this answer in context 👍 1

All Replies (6)

Matt
Matt
  • Moderator
  • Top 10 Contributor

This is common where the ISP insists you connect to the internet using their service to send mail. The VPN does it's job and masks where you connected from, often showing a completely different country.

I suggest you ask your provider what setting to use to send mail when not connected from their network.

Softlink
Softlink Question owner

Even if i choose a VPN server from my own country i will not send. I think because of the smtp.

Matt
Matt
  • Moderator
  • Top 10 Contributor

We see this all the time with various US and UK based ISP's. Which one are you using.

Clearly you did not get my last response. While the VPN often exists in another country. Often used to avoid geo blocking of content. Choosing your own country will not "fool" you ISP into thinking your are connected from their service. The whole Idea of a VPN is to mask that information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

Softlink
Softlink Question owner

troubleshooting in dutch: 

 Toepassingsbasics

   Naam: Thunderbird
   Versie: 52.7.0
   Useragent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.7.0
   Profielmap: Map openen

             (Lokaal station)
   Build-ID van de toepassing: 20180322145026
   Ingeschakelde plug-ins: about:plugins
   Buildconfiguratie: about:buildconfig
   Geheugengebruik: about:memory
   Profielen: about:profiles

 E-mail- en nieuwsaccounts
   account1:
     INCOMING: account1, , (pop3) pop3.kpnplanet.nl:110, plain, passwordCleartext
     OUTGOING: , smtp.kpnplanet.nl:25, plain, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account5:
     INCOMING: account5, , (pop3) pop.kpnmail.nl:995, SSL, passwordCleartext
     OUTGOING: , smtp.kpnmail.nl:587, alwaysSTARTTLS, none, true

 Crashrapporten

 Extensies
   Lightning, 5.4.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Send and File, 0.3.1, true, sendandfile@kaosmos.nnp
   WebMail, 1.5.1, true, {3c8e8390-2cf6-11d9-9669-0800200c9a66}
   WebMail - Hotmail, 1.5.1, true, {a6a33690-2c6a-11d9-9669-0800200c9a66}

 Belangrijke aangepaste voorkeuren

   Naam: Waarde

     accessibility.lastLoadDate: 1522450429
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.7.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1462578284
     mailnews.database.global.datastore.id: 34d2862d-9993-4802-940d-27b013d0d28
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1522262162
     places.history.expiration.transient_current_max_pages: 66246
     plugin.importedState: true
     print.printer_FinePrint.print_bgcolor: false
     print.printer_FinePrint.print_bgimages: false
     print.printer_FinePrint.print_duplex: -437918235
     print.printer_FinePrint.print_edge_bottom: 0
     print.printer_FinePrint.print_edge_left: 0
     print.printer_FinePrint.print_edge_right: 0
     print.printer_FinePrint.print_edge_top: 0
     print.printer_FinePrint.print_evenpages: true
     print.printer_FinePrint.print_footercenter:
     print.printer_FinePrint.print_footerleft:
     print.printer_FinePrint.print_footerright:
     print.printer_FinePrint.print_headercenter:
     print.printer_FinePrint.print_headerleft:
     print.printer_FinePrint.print_headerright:
     print.printer_FinePrint.print_in_color: true
     print.printer_FinePrint.print_margin_bottom: 0.0194444451481104
     print.printer_FinePrint.print_margin_left: 0.039583332836628
     print.printer_FinePrint.print_margin_right: 0.039583332836628
     print.printer_FinePrint.print_margin_top: 0.0194444451481104
     print.printer_FinePrint.print_oddpages: true
     print.printer_FinePrint.print_orientation: 0
     print.printer_FinePrint.print_page_delay: 50
     print.printer_FinePrint.print_paper_data: 9
     print.printer_FinePrint.print_paper_height: -1,00
     print.printer_FinePrint.print_paper_name:
     print.printer_FinePrint.print_paper_size_unit: 1
     print.printer_FinePrint.print_paper_width: -1,00
     print.printer_FinePrint.print_resolution: 300
     print.printer_FinePrint.print_reversed: false
     print.printer_FinePrint.print_scaling: 1,00
     print.printer_FinePrint.print_shrink_to_fit: true
     print.printer_FinePrint.print_to_file: false
     print.printer_FinePrint.print_unwriteable_margin_bottom: 0
     print.printer_FinePrint.print_unwriteable_margin_left: 0
     print.printer_FinePrint.print_unwriteable_margin_right: 0
     print.printer_FinePrint.print_unwriteable_margin_top: 0
     security.sandbox.content.tempDirSuffix: {e03add21-3672-4e6d-b0f3-715f89986fac}

 Grafisch

     GPU #1
     Beschrijving: NVIDIA GeForce GTX 760 (192-bit)
     Leverancier-ID: 0x10de
     Apparaat-ID: 0x118e
     RAM: 1536
     Stuurprogramma’s: C:\WINDOWS\System32\DriverStore\FileRepository\nvmoi.inf_amd64_3235b21d5787151d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmoi.inf_amd64_3235b21d5787151d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmoi.inf_amd64_3235b21d5787151d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmoi.inf_amd64_3235b21d5787151d\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvmoi.inf_amd64_3235b21d5787151d\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmoi.inf_amd64_3235b21d5787151d\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmoi.inf_amd64_3235b21d5787151d\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmoi.inf_amd64_3235b21d5787151d\nvldumd.dll
     Stuurprogrammaversie: 23.21.13.9124
     Datum van stuurprogramma: 3-15-2018

     Features
     Direct2D: false
     DirectWrite: true (10.0.16299.334)
     ClearType-parameters: Gamma: 2,2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
     WebGL-renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 760 (192-bit) Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incrementele GC: 1

 Toegankelijkheid

   Geactiveerd: 0
   Toegankelijkheid voorkomen: 0

 Bibliotheekversies

     Verwachte minimale versie
     Gebruikte versie

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.6
     3.28.6

     NSS Util
     3.28.6
     3.28.6

     NSS SSL
     3.28.6
     3.28.6

     NSS S/MIME
     3.28.6
     3.28.6

TNX

Zenos
Zenos

I take it that kpnplanet is both your ISP and your email provider. As Matt has explained, it is likely that their smtp server will not accept connections from outside the kpnplanet network. This is a common restriction with ISP-provided email services. And one of the reasons to use a vpn is to mask your location, thereby removing your entitlement to use the kpnplanet smtp server.

What's your motivation for using a vpn? Sending messages via your regular email service seems not a good way to achieve anonymity. If you want the vpn for technical reasons such as sidestepping limitations set by a firewall, I think you need to find another email provider who offers an authenticating smtp server. Google, yahoo, AOL, outlook etc. would all be useful in this respect, though I am sure there will be others not so tainted by the data harvesting practices of these big names.

Zenos
Zenos

Chosen Solution

I should add that vpn and email don't sit comfortably together. In general, your email client doesn't know if you are using a vpn or your regular connection, so has no way of knowing which smtp server to use. You might be able to work around this if you can work with one email account for the vpn and another for the regular connection, but then you have to remember which connection you're using.

ISTR that users of Gmail have had problems too; when Gmail sees them changing between IP addresses it challenges them and forces a security check.

Modified by Zenos