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Firefox can't open new tabs, focus in the address bar or go to the preferences / add-ons screen

Posted

My Firefox has randomly broken itself overnight. I'm on the latest version as of the 28th of March 2018.

When I start Firefox, I get no focus ring in the top search bar. I'm completely unable to open a new tab. If I try to open Preferences, it takes a good 30 seconds to do so, and once it opens I can't interact with the page other than scrolling it. I can't open the addons screen, or do anything else with the browser. Every interaction with the browser has a significant delay.

When I restart in safe mode, none of these problems occur. Please note I have tried the following steps already:

- Disabled all addons - Removed all addons - Disabled custom themes - Reverted to default theme - Disabled hardware acceleration

Can anyone please help? My browser is basically completely non-functional for no apparent reason. Please note that literally every other piece of software on my machine works fine, including other browsers like Safari and Chrome.

My Firefox has randomly broken itself overnight. I'm on the latest version as of the 28th of March 2018. When I start Firefox, I get no focus ring in the top search bar. I'm completely unable to open a new tab. If I try to open Preferences, it takes a good 30 seconds to do so, and once it opens I can't interact with the page other than scrolling it. I can't open the addons screen, or do anything else with the browser. Every interaction with the browser has a significant delay. When I restart in safe mode, none of these problems occur. Please note I have tried the following steps already: - Disabled all addons - Removed all addons - Disabled custom themes - Reverted to default theme - Disabled hardware acceleration Can anyone please help? My browser is basically completely non-functional for no apparent reason. Please note that literally every other piece of software on my machine works fine, including other browsers like Safari and Chrome.

Additional System Details

Application

  • Firefox 59.0.2
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:59.0) Gecko/20100101 Firefox/59.0
  • Support URL: https://support.mozilla.org/1/firefox/59.0.2/Darwin/en-GB/

Extensions

  • Don't Fuck With Paste 2.3.1 (DontFuckWithPaste@raim.ist) (Inactive)
  • Firefox Multi-Account Containers 6.0.0 (@testpilot-containers) (Inactive)
  • No Coin - Block miners on the web! 0.4.14 ({5657c026-efc3-4860-b43b-16e4eaa8a9aa}) (Inactive)
  • Privacy Badger 2018.3.21 (jid1-MnnxcxisBPnSXQ@jetpack) (Inactive)
  • React Developer Tools 3.2.1 (@react-devtools) (Inactive)
  • uBlock Origin 1.15.18 (uBlock0@raymondhill.net) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x162b
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'blocked', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}, {u'status': u'blocked', u'message': u'Acceleration blocked by safe-mode', u'type': u'runtime'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'OpenGL Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'OMTP blocked by safe-mode', u'type': u'runtime'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 1024, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 1024, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: False
  • webgl1DriverExtensions: -
  • webgl1Extensions: -
  • webgl1Renderer: WebGL is currently disabled.
  • webgl1Version: -
  • webgl1WSIInfo: -
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL is currently disabled.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Shadow110 1072 solutions 14836 answers

Please Refresh but do this 1st: Delete your Cookies and Cache and TEST.

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

Please Refresh but do this 1st: Delete your Cookies and Cache and TEST. *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then *https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles If is your Profile : *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox Note: Any customization will revert back to default, you will also need to reinstall Extensions. Please let us know if this solved your issue or if need further assistance.