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new version of firefox says my system will not support it so what can I do ?

Posted

my firefox 48.0.2 version on my mac mini keeps repeating crash reporter and will not open i have tried start in safe mode but no luck when I tried to download a new version it said my system would not support it

what can I do

I am OSX 10.8.5

my firefox 48.0.2 version on my mac mini keeps repeating crash reporter and will not open i have tried start in safe mode but no luck when I tried to download a new version it said my system would not support it what can I do I am OSX 10.8.5
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>. '''Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.

Question owner

Sorry but it will not open in safe mode , just keeps going back to crash reoport mode What do I need to do to get new Firefox download ?

Sorry but it will not open in safe mode , just keeps going back to crash reoport mode What do I need to do to get new Firefox download ?
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

In my last message, follow the instructions under; If you can't get Firefox to open

In my last message, follow the instructions under; '''If you can't get Firefox to open'''
James
  • Moderator
1595 solutions 11242 answers

kingwilliam393 said

What do I need to do to get new Firefox download ?

Firefox 49.0 and later Releases including current 59.0.1 requires Mac OSX 10.9 and later to run.

https://support.mozilla.org/en-US/kb/firefox-osx - Firefox support has ended for Mac OS X 10.6, 10.7 and 10.8

Firefox 45.9.0esr will be the most up to date version with security fixes that will run on OS X 10.6, 10.7 and 10.8 as Firefox 49.0 and later requires OSX 10.9+

http://archive.mozilla.org/pub/firefox/releases/45.9.0esr/mac/ http://archive.mozilla.org/pub/firefox/releases/45.9.0esr/mac/en-US/

The Firefox 48.0.2 was released August 24, 2016 and is missing several security updates that the Firefox 45.9.0esr released on April 19, 2017 has.

''kingwilliam393 [[#answer-1092073|said]]'' <blockquote> What do I need to do to get new Firefox download ? </blockquote> Firefox 49.0 and later Releases including current 59.0.1 requires Mac OSX 10.'''9''' and later to run. https://support.mozilla.org/en-US/kb/firefox-osx - Firefox support has ended for Mac OS X 10.6, 10.7 and 10.8 Firefox '''45.9.0esr''' will be the most up to date version with security fixes that will run on OS X 10.6, 10.7 and 10.8 as Firefox 49.0 and later requires OSX 10.9+ http://archive.mozilla.org/pub/firefox/releases/45.9.0esr/mac/ http://archive.mozilla.org/pub/firefox/releases/45.9.0esr/mac/en-US/ The Firefox 48.0.2 was released August 24, 2016 and is missing several security updates that the Firefox 45.9.0esr released on April 19, 2017 has.