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Firefox 59.0.1 (non-user) reset and all data appears lost (Firefox can't find backups)

Posted

All settings, history, tabs, add-ons, etc. are default as if a new install. The upgrade history of Firefox remains. Latest: 3 of 4 files in default profile folder ysb3r7f8.default > sessionstore-backups > previous.jsonlz4, recovery.baklz4 & upgrade.jsonlz4-20180315233128 (written in Chinese text with some scattered blue & red characters). A similarly named and sized file, recovery.jsonlz4, is in English. (viewed contents with Notepad)

How to restore Firefox with 1of 2 found older backup folders and their contained files? Profile & Backup files Large 35 KB Chinese crashes/store.json.mozlz4 file: 潭䱺㑺0繟ヿ≻≶ㄺ∬牣獡敨≳笺ㄢ摡㡤攴ⴵ㌹慦㐭㡦ⵡ㤹㌷㌭昰㤹摤慣㔵... d6elgczp.default-1511941882523/sessionstore-backups/ previous.jsonlz4 03/19/2018 11:34 PM recovery.baklz4 03/20/2018 7:36 PM recovery.jsonlz4 03/20/2018 7:36 PM upgrade.jsonlz4-20180206200532 2/7/2018 9:31 PM upgrade.jsonlz4-20180310025718 3/13/2018 9:50 PM upgrade.jsonlz4-20180315233128 3/16/2018 3:38 PM

Small 1 KB English crashes/store.json.mozlz4 file: mozLz40 8 ô{"v":1,"crashes":{},"countsByDay ðrruptDate":null} 6j0bu831.default/sessionstore-backups/ previous.js 10/5/2017 8:07 PM previous.jsonlz4 11/27/2017 7:40 PM recovery.baklz4 11/28/2017 3:47 PM recovery.jsonlz4 11/28/2017 3:47 PM upgrade.js-20150122214805 10/5/2017 8:07 PM upgrade.jsonlz4-20170926190823 10/5/2017 9:50 PM upgrade.jsonlz4-20171024165158 10/26/2017 1:15 PM upgrade.jsonlz4-20171112125346 11/17/2017 8:58 PM

All settings, history, tabs, add-ons, etc. are default as if a new install. The upgrade history of Firefox remains. Latest: 3 of 4 files in default profile folder ysb3r7f8.default > sessionstore-backups > previous.jsonlz4, recovery.baklz4 & upgrade.jsonlz4-20180315233128 (written in Chinese text with some scattered blue & red characters). A similarly named and sized file, recovery.jsonlz4, is in English. (viewed contents with Notepad) How to restore Firefox with 1of 2 found older backup folders and their contained files? Profile & Backup files Large 35 KB Chinese crashes/store.json.mozlz4 file: 潭䱺㑺0繟ヿ≻≶ㄺ∬牣獡敨≳笺ㄢ摡㡤攴ⴵ㌹慦㐭㡦ⵡ㤹㌷㌭昰㤹摤慣㔵... d6elgczp.default-1511941882523/sessionstore-backups/ previous.jsonlz4 03/19/2018 11:34 PM recovery.baklz4 03/20/2018 7:36 PM recovery.jsonlz4 03/20/2018 7:36 PM upgrade.jsonlz4-20180206200532 2/7/2018 9:31 PM upgrade.jsonlz4-20180310025718 3/13/2018 9:50 PM upgrade.jsonlz4-20180315233128 3/16/2018 3:38 PM Small 1 KB English crashes/store.json.mozlz4 file: mozLz40 8 ô{"v":1,"crashes":{},"countsByDay ðrruptDate":null} 6j0bu831.default/sessionstore-backups/ previous.js 10/5/2017 8:07 PM previous.jsonlz4 11/27/2017 7:40 PM recovery.baklz4 11/28/2017 3:47 PM recovery.jsonlz4 11/28/2017 3:47 PM upgrade.js-20150122214805 10/5/2017 8:07 PM upgrade.jsonlz4-20170926190823 10/5/2017 9:50 PM upgrade.jsonlz4-20171024165158 10/26/2017 1:15 PM upgrade.jsonlz4-20171112125346 11/17/2017 8:58 PM

Additional System Details

Application

  • Firefox 59.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
  • Support URL: https://support.mozilla.org/1/firefox/59.0.1/WINNT/en-US/

Extensions

  • Ghostery – Privacy Ad Blocker 8.1.0 (firefox@ghostery.com) (Inactive)
  • Print Edit WE 21.6 (printedit-we@DW-dev) (Inactive)
  • Print Friendly & PDF 2.1.0 (jid0-YQz0l1jthOIz179ehuitYAOdBEs@jetpack) (Inactive)
  • uBlock Origin 1.15.18 (uBlock0@raymondhill.net) (Inactive)
  • Xmarks Bookmark Sync 4.5.0.8 (foxmarks@kei.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon(TM) R7 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9874
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 10.0.16299.15
  • driverDate: 9-25-2017
  • driverDate2:
  • driverVersion: 22.19.180.513
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'blocked', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Acceleration blocked by safe-mode', u'type': u'runtime'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'blocked', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Safe-mode is enabled', u'type': u'runtime'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u'ANGLE is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'OMTP blocked by safe-mode', u'type': u'runtime'}], u'name': u'OMTP'}]}
  • info: {u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzTouchInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: False
  • webgl1DriverExtensions: -
  • webgl1Extensions: -
  • webgl1Renderer: WebGL is currently disabled.
  • webgl1Version: -
  • webgl1WSIInfo: -
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL is currently disabled.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4247 solutions 59410 answers

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there?

Look on your desktop. Do you see a folder called; '''Old Firefox?''' https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible ------------------ Type '''about:profiles'''<enter> in the address bar. How many profiles are listed? How many should be there?