X
Tap here to go to the mobile version of the site.

Support Forum

When I open Firefox, a tab opens automatically with the following URL: "http://hp.myway.com/everydaymanuals/ttab02/index.html?p2=%5ECG8%5Exdm114%5ETTAB02%5Eau&n

Posted

When I open Firefox, a tab opens automatically with the following URL: "http://hp.myway.com/everydaymanuals/ttab02/index.html?p2=%5ECG8%5Exdm114%5ETTAB02%5Eau&n=783a8789&st=tab&ptb=EA1791EC-DBF2-4160-A05C-8EB325B0BF77&si=" How do I find where this instruction is comming from and how do I delete it?

I look forward to your early reply for my problem, Kind regards, Adele. bcmj9@netscape.net

When I open Firefox, a tab opens automatically with the following URL: "http://hp.myway.com/everydaymanuals/ttab02/index.html?p2=%5ECG8%5Exdm114%5ETTAB02%5Eau&n=783a8789&st=tab&ptb=EA1791EC-DBF2-4160-A05C-8EB325B0BF77&si=" How do I find where this instruction is comming from and how do I delete it? I look forward to your early reply for my problem, Kind regards, Adele. bcmj9@netscape.net

Chosen solution

alan_r said

Suggest you Google "hpmyway" for a lot of information and advice.

Myway (by Mindspark) is, as FredMcD already suspected, a browser hijacker. Running all the malware scans, like Fred adviced, is a must. One should also go to Options => Add-ons => Extensions and check to see if there are any unfamiliar or suspicious looking extensions, and if so : remove them. And do the same in Windows Control Panel. But most malware will be 'hiding' somewhere, and that's where the malware scans come in.

Also see : https://www.pcrisk.com/removal-guides/10408-everydaymanuals-toolbar

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.131.2 for Mozilla browsers
  • Shockwave Flash 28.0 r0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:52.0) Gecko/20100101 Firefox/52.0

More Information

FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

zimali Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new Select the product for what the problem is (Firefox or whatever).

Now select the category for the problem. At the bottom is Other.

Describe the problem in brief. Then press <enter>. The website will display any prior posts that might help you. If nothing on the list can help, at the bottom press the button; None Of These Solve My Problem.

Now enter all the relative information on the problem. At the bottom of this, you can Add Images.

Under this is Troubleshooting Information. Please press the Share Data button. This will let us look at your system details. No Personal Information Is Collected.

'''zimali''' Please go to the top of any '''support.mozilla.org''' web page and use the '''Ask A Question link; https://support.mozilla.org/en-US/questions/new''' Select the product for what the problem is (Firefox or whatever). Now select the category for the problem. At the bottom is Other. Describe the problem in brief. Then press <enter>. The website will display any prior posts that might help you. If nothing on the list can help, at the bottom press the button; '''None Of These Solve My Problem.''' Now enter all the relative information on the problem. At the bottom of this, you can Add Images. Under this is '''Troubleshooting Information.''' Please press the '''Share Data button.''' This will let us look at your system details. '''No Personal Information Is Collected.'''
FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

bcmj9 You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

'''bcmj9''' You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
alan_r 127 solutions 1451 answers

Suggest you Google "hpmyway" for a lot of information and advice.

Suggest you Google "hpmyway" for a lot of information and advice.
Happy112 561 solutions 5694 answers

Chosen Solution

alan_r said

Suggest you Google "hpmyway" for a lot of information and advice.

Myway (by Mindspark) is, as FredMcD already suspected, a browser hijacker. Running all the malware scans, like Fred adviced, is a must. One should also go to Options => Add-ons => Extensions and check to see if there are any unfamiliar or suspicious looking extensions, and if so : remove them. And do the same in Windows Control Panel. But most malware will be 'hiding' somewhere, and that's where the malware scans come in.

Also see : https://www.pcrisk.com/removal-guides/10408-everydaymanuals-toolbar

''alan_r [[#answer-1080078|said]]'' <blockquote> Suggest you Google "hpmyway" for a lot of information and advice. </blockquote> Myway (by Mindspark) is, as FredMcD already suspected, a browser hijacker. Running all the malware scans, like Fred adviced, is a must. One should also go to Options => Add-ons => Extensions and check to see if there are any unfamiliar or suspicious looking extensions, and if so : remove them. And do the same in Windows Control Panel. But most malware will be 'hiding' somewhere, and that's where the malware scans come in. Also see : https://www.pcrisk.com/removal-guides/10408-everydaymanuals-toolbar