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We get the message "You do not have permission to access" on santander.com.mx

Posted

We get the message "You do not have permission to access" as soon as we want to sign up for online banking on santander.com.mx. We have the problem in the Citrix environment (provisioning) as well as locally on our MacBooks. It works with other browsers.

Patrick

We get the message "You do not have permission to access" as soon as we want to sign up for online banking on santander.com.mx. We have the problem in the Citrix environment (provisioning) as well as locally on our MacBooks. It works with other browsers. Patrick
Attached screenshots

Modified by ColliniIT

Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:59.0) Gecko/20100101 Firefox/59.0

More Information

FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers
There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate. https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message https://support.mozilla.org/en-US/kb/connection-untrusted-error-message http://kb.mozillazine.org/Error_loading_websites https://www.bing.com/search?q=web+site+access+denied

Question owner

Hello, Thank you for your prompt reply. Unfortunately it did not help. I tested it on our Xenapps, local windows and macbooks. Each with and without virus protection. It did not make a difference. Proxy, cache has also made no difference. I also tested it with different versions of Firefox (50, 53, 55.58) that makes no difference

Patrick

Hello, Thank you for your prompt reply. Unfortunately it did not help. I tested it on our Xenapps, local windows and macbooks. Each with and without virus protection. It did not make a difference. Proxy, cache has also made no difference. I also tested it with different versions of Firefox (50, 53, 55.58) that makes no difference Patrick
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

I accessed your link. And after several re-directs ended up here; http://www.santander.com.mx/mx/home/

Any better?

I accessed your link. And after several re-directs ended up here; http://www.santander.com.mx/mx/home/ Any better?

Question owner

This Link: https://enlace.santander-serfin.com/eai/EaiEmpresasWAR/inicio.do

Navigate http://www.santander.com.mx/bei/home/ and then on the right side on "Accesso"

Patrick

This Link: https://enlace.santander-serfin.com/eai/EaiEmpresasWAR/inicio.do Navigate http://www.santander.com.mx/bei/home/ and then on the right side on "Accesso" Patrick
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

I had to disable my ad-blocker. Then I got this;

Forbidden You don't have permission to access /EaiEmpresasWAR/inicio.do on this server.

You should contact its support for more help. It may be blocked outside some border.

I had to disable my ad-blocker. Then I got this; Forbidden You don't have permission to access /EaiEmpresasWAR/inicio.do on this server. You should contact its support for more help. It may be blocked outside some border.
Happy112 561 solutions 5694 answers

Chosen Solution

Please see : http://www.zonavirus.com/noticias/2017/phishing-del-banco-de-santander-que-intenta-capturar-datos.asp And : [https://translate.google.nl/translate?hl=en&sl=es&u=https://tlamy23.wordpress.com/2017/02/16/%25D1%2595%25CF%2585%25D1%2580%25D0%25B5r%25CE%25BD%25D0%25B5%25D1%2582-%25D0%25B0%25D1%2581%25D1%2581%25D0%25B5%25D1%2595%25D6%2585-bl%25D6%2585%25D5%25A6%25CF%2585%25D0%25B5%25D0%25B0%25D4%2581%25D6%2585-%25D1%2595%25D0%25B5-%25D5%25B8%25D0%25B5%25D1%2581%25D0%25B5%25D1%2595%25D1%2596t%25D0%25B0-r%25D0%25B5%25D0%25B0/&prev=search Google's translation ]

Question owner

hello, thank you for the quick assistance.

Patrick

hello, thank you for the quick assistance. Patrick