Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot send messages. Log-in failed messages repeats in circles again, again and again

  • 2 replies
  • 1 has this problem
  • 71 views
  • Last reply by Fiskeren

When sending emails - I receive the message box: Log-in failed (In Danish Log-in mislykkedes). See first image file. Further, Log-in to the server asmtp.telia.dk failed (but written in Danish). I am a Telia customer, and the outgoing server name is correct. I click the button in the middle; "Type in new password" - next file picture comes up, named "SMTP-server password is required". I type in the, correct, password for my e-mail account at Telia. - Tried both variations of clicking the box to ask the password manager to keep the password - and not clicking it. - And click OK. No difference. Then it returns back to the first image file again - and so it goes into circles again, again and again! In Settings, Security, saved password menu - both the in-going and the outgoing servers are correct - see third picture, and when I want to see the passwords they are equal and correct. I also attach a screen shot of my SMTP settings. I have tried to disable and enable the firewall and my antivirus program, but no difference. I use Bullguard 18.0.346.2 version. I can send e-mails from other devices from the same e-mail account and server, but not from Thunderbird, so it must be a local problem here. I use Windows 10 home, version 1709. My Thunderbird is 52.6.0 (32-bit). I had the same issue for a few days ago, but only once, first time for about 2 years usage of Thunderbird, but typing in the password in the second image, solved the problem and it has been running for a couple of days until now when in runs in circles. So, what is wrong - and what to do? Thanks in advance.

When sending emails - I receive the message box: Log-in failed (In Danish Log-in mislykkedes). See first image file. Further, Log-in to the server asmtp.telia.dk failed (but written in Danish). I am a Telia customer, and the outgoing server name is correct. I click the button in the middle; "Type in new password" - next file picture comes up, named "SMTP-server password is required". I type in the, correct, password for my e-mail account at Telia. - Tried both variations of clicking the box to ask the password manager to keep the password - and not clicking it. - And click OK. No difference. Then it returns back to the first image file again - and so it goes into circles again, again and again! In Settings, Security, saved password menu - both the in-going and the outgoing servers are correct - see third picture, and when I want to see the passwords they are equal and correct. I also attach a screen shot of my SMTP settings. I have tried to disable and enable the firewall and my antivirus program, but no difference. I use Bullguard 18.0.346.2 version. I can send e-mails from other devices from the same e-mail account and server, but not from Thunderbird, so it must be a local problem here. I use Windows 10 home, version 1709. My Thunderbird is 52.6.0 (32-bit). I had the same issue for a few days ago, but only once, first time for about 2 years usage of Thunderbird, but typing in the password in the second image, solved the problem and it has been running for a couple of days until now when in runs in circles. So, what is wrong - and what to do? Thanks in advance.
Attached screenshots

Modified by Fiskeren

Chosen solution

Just before contacting Telia, I did check if it worked sending messages. And it did! I may have been a Telia issue, which they have fixed now, - but still I struggle to understand why I could send from other devices with the same server settings, but not from Thunderbird!?!?!? Anyway, things are solved, and case close - until next it (hopefully do not) come up.

Read this answer in context 👍 0

All Replies (2)

Thanks sfhowes. I tried in safe mode, but the problem remains. Best shot is to speak to Telia tomorrow, but while it works from other devices - with the same server settings - I have my doubt. So, same good solving ideas from anyone are still welcomed!

Chosen Solution

Just before contacting Telia, I did check if it worked sending messages. And it did! I may have been a Telia issue, which they have fixed now, - but still I struggle to understand why I could send from other devices with the same server settings, but not from Thunderbird!?!?!? Anyway, things are solved, and case close - until next it (hopefully do not) come up.