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Unable to use old Sync Key and recover my old Firefox sync data

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I have not been using Firefox for a long while. I have lost a couple of passwords for old emails and the only place that I thought I might find them is my Saved Passwords on old Firefox. I have a Sync Key (and I know it's obsolete now) and to use that I have downloaded Firefox 28.0 which supports it.

The problem is when I go to "Setup Sync" and try to submit my username, password, and Sync Key, every time I get the error "Failed to Connect to the Server". Therefore I cannot proceed from that point. The server is set on "Default Mozilla Firefox Sync Server". However I have noted that the dropdown menu has an option for a custom server.

Alternatively when I choose the option of "Create a New Account" I get similar error that "Server Not Found - Firefox can't find the server at auth.services.mozilla.com."

Note: Firefox opens webpages without any issue. Obviously it does not open services.mozilla.com in a new tab.

So, I'm not sure where the problem is and how to solve it. 1) Is version 28.0 permanently unable to connect to sync servers? 2) If so, what are my options to retrieve old sync info using my Sync Key 3) Or, Has the location of servers changed? Do I need to put a Custom Server info in?

I really appreciate your help as I'm stuck.

I have not been using Firefox for a long while. I have lost a couple of passwords for old emails and the only place that I thought I might find them is my Saved Passwords on old Firefox. I have a Sync Key (and I know it's obsolete now) and to use that I have downloaded Firefox 28.0 which supports it. The problem is when I go to "Setup Sync" and try to submit my username, password, and Sync Key, every time I get the error "Failed to Connect to the Server". Therefore I cannot proceed from that point. The server is set on "Default Mozilla Firefox Sync Server". However I have noted that the dropdown menu has an option for a custom server. Alternatively when I choose the option of "Create a New Account" I get similar error that "Server Not Found - Firefox can't find the server at auth.services.mozilla.com." Note: Firefox opens webpages without any issue. Obviously it does not open services.mozilla.com in a new tab. So, I'm not sure where the problem is and how to solve it. 1) Is version 28.0 permanently unable to connect to sync servers? 2) If so, what are my options to retrieve old sync info using my Sync Key 3) Or, Has the location of servers changed? Do I need to put a Custom Server info in? I really appreciate your help as I'm stuck.

Modified by farhadex

Chosen solution

hi, the legacy sync servers shut down 2.5 years ago - this data doesn't exist any more unfortunately: https://blog.mozilla.org/services/2015/07/31/shutting-down-the-legacy-sync-service/

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36

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philipp
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5009 solutions 22261 answers

Chosen Solution

hi, the legacy sync servers shut down 2.5 years ago - this data doesn't exist any more unfortunately: https://blog.mozilla.org/services/2015/07/31/shutting-down-the-legacy-sync-service/

hi, the legacy sync servers shut down 2.5 years ago - this data doesn't exist any more unfortunately: https://blog.mozilla.org/services/2015/07/31/shutting-down-the-legacy-sync-service/
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