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I can receive emails, but cannot send.

  • 6 replies
  • 2 have this problem
  • 57 views
  • Last reply by cbariou

cbariou
cbariou
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Having trouble with my Charter Spectrum mail account. I am able to receive e-mails, but cannot send them. When I send a mail, I get the "Login to server mobile.charter.net failed" message. However, I believe I have the correct setting for SMTP server. Charter Spectrum says I should have mobile.charter.net set as the SMTP server, port 587 selected, SSL enabled, and the authentication password should be the same as my IMAP incoming for the account.

So when I get this message about login to server failed - I re-enter the same account password, and get the same message result. Why would I be able to receive e-mails, but not send using the same server and password?

I was able to go onto Charter Spectrum website and login and send and receive e-mails from their web mail app. Although, I hate using it, and would much rather use TBird.

Thanks in advance. C.Bariou

Having trouble with my Charter Spectrum mail account. I am able to receive e-mails, but cannot send them. When I send a mail, I get the "Login to server mobile.charter.net failed" message. However, I believe I have the correct setting for SMTP server. Charter Spectrum says I should have mobile.charter.net set as the SMTP server, port 587 selected, SSL enabled, and the authentication password should be the same as my IMAP incoming for the account. So when I get this message about login to server failed - I re-enter the same account password, and get the same message result. Why would I be able to receive e-mails, but not send using the same server and password? I was able to go onto Charter Spectrum website and login and send and receive e-mails from their web mail app. Although, I hate using it, and would much rather use TBird. Thanks in advance. C.Bariou

Chosen solution

Mouhahaha, glad to see things are ok :) Do not hesitate if you have other troubles.

Read this answer in context 👍 0

All Replies (6)

smorele
smorele
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Hello, I do not know that provider but I found this documentation page with a configuration example.

Does it help?

cbariou
cbariou Question owner
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Hello smorele, Yes, I used that page to configure my settings in Thunderbird. It receives e-mail fine, but does not send. On sending, it continues to ask for a password, but does not accept the password when I enter it (asks for password again). Thanks, CBARIOU

cbariou
cbariou Question owner
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Hello sfhowes, Ok, I just got a chance to try this, and I'm having the same result. I can receive, but cannot send. Thanks, CBARIOU

cbariou
cbariou Question owner
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Hello sfhowes,

I figured it out - finally!

For username - Spectrum's setup site says this is your full charter account e-mail address... however, I had just the prefix of the e-mail address (cbariou) there, not the full address. I noticed that, changed it, and now it works again.

I knew it had to be something simple.

Thanks to all for your assistance - and I'm glad it was a stupid mistake on my part.

smorele
smorele
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Chosen Solution

Mouhahaha, glad to see things are ok :) Do not hesitate if you have other troubles.

cbariou
cbariou Question owner
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Again, many thanks, CBARIOU