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Firefox crash when trying to access file explorer

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January 3, 2018—KB4056892 (OS Build 16299.192) After installing this update to my system, 3rd party browsers: Google Chrome and Firefox crash 100% of the time when trying to access file explorer (For either downloads or any other reason)

Edge was able to access explorer without crashing, however, i do not use edge.

Steps taken to reproduce this problem:

1, I removed all addons (Not solved)

2, I reinstalled browsers (Not solved)

3, I created new user accounts and reinstalled browsers (Not solved)

4, I Scanned for malware (Clean, but not solved)

5, I wiped my system clean and reinstalled Windows 10 (Browsers worked fine before updates and crashed 100% of the time when accessing explorer after windows update)

6, I repeated all steps the 2nd time (Failed)

7, Tried running browsers as administrator (Failed)

(I'm also reporting this to MS and Mozilla because I'm no longer sure where to point)


I would have uploaded a photo here to show the crash, but, oops browser crashed again. (That's how bad it is)

January 3, 2018—KB4056892 (OS Build 16299.192) After installing this update to my system, 3rd party browsers: Google Chrome and Firefox crash 100% of the time when trying to access file explorer (For either downloads or any other reason) Edge was able to access explorer without crashing, however, i do not use edge. Steps taken to reproduce this problem: 1, I removed all addons (Not solved) 2, I reinstalled browsers (Not solved) 3, I created new user accounts and reinstalled browsers (Not solved) 4, I Scanned for malware (Clean, but not solved) 5, I wiped my system clean and reinstalled Windows 10 (Browsers worked fine before updates and crashed 100% of the time when accessing explorer after windows update) 6, I repeated all steps the 2nd time (Failed) 7, Tried running browsers as administrator (Failed) (I'm also reporting this to MS and Mozilla because I'm no longer sure where to point) I would have uploaded a photo here to show the crash, but, oops browser crashed again. (That's how bad it is)

Chosen solution

Thanks, I uninstalled Comodo Internet Security and removed IseGuard64.dll from "C:\Windows\System32" and the problem is gone. I sent the file to Comodo, maybe they can find out whats wrong with it. Thanks.

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Additional System Details

Application

  • Firefox 57.0.4
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
  • Support URL: https://support.mozilla.org/1/firefox/57.0.4/WINNT/en-US/

Extensions

  • Flash Video Downloader 16.0.7 (artur.dubovoy@gmail.com)
  • OneNote Web Clipper 3.7.7 (Clipper@OneNote.com)
  • uBlock Origin 1.14.22 (uBlock0@raymondhill.net)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterDescription2: NVIDIA GeForce GTX 860M
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  • adapterDeviceID2: 0x1392
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  • adapterRAM: Unknown
  • adapterRAM2: 4096
  • adapterSubsysID: 397817aa
  • adapterSubsysID2: 397817aa
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.16299.15
  • driverDate: 3-8-2017
  • driverDate2: 1-3-2018
  • driverVersion: 20.19.15.4624
  • driverVersion2: 23.21.13.9065
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  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001905c) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
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  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001905c) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5009 solutions 22261 answers

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

hello, could you provide your latest few submitted crash reports? please enter '''about:crashes''' into the location bar, copy the latest few report ids from there starting with '''bp-''' & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
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Question owner

Hello, unfortunately firefox is not saving any crash reports Here is a screen recording of what is happening:

https://youtu.be/hoPw5pAJF2g

Hello, unfortunately firefox is not saving any crash reports Here is a screen recording of what is happening: https://youtu.be/hoPw5pAJF2g
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philipp
  • Top 25 Contributor
  • Moderator
5009 solutions 22261 answers

oh ok, so it's windows crashing the process - so likely an external source of the problem. can you try to go to the System Reliability section in the control panel and see if the crashes are noted there and see what's shown under technical details there... perhaps this offers some more clues.

oh ok, so it's windows crashing the process - so likely an external source of the problem. can you try to go to the System Reliability section in the control panel and see if the crashes are noted there and see what's shown under technical details there... perhaps this offers some more clues.
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Question owner

I found this:

Source Firefox

Summary Stopped working

Date ‎1/‎11/‎2018 6:02 PM

Status Not reported

Description Faulting Application Path: C:\Program Files\Mozilla Firefox\firefox.exe

Problem signature Problem Event Name: BEX64 Application Name: firefox.exe Application Version: 57.0.4.6577 Application Timestamp: 5a4d7442 Fault Module Name: StackHash_7ce0 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: PCH_84_FROM_IseGuard64+0x00000000000040C5 Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 10.0.16299.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 7ce0 Additional Information 2: 7ce0bb1b71891471bdfbbe9e3d672513 Additional Information 3: afd2 Additional Information 4: afd2c8d2f67e2ef9cc7dcfb873dd2897

I found this: Source Firefox Summary Stopped working Date ‎1/‎11/‎2018 6:02 PM Status Not reported Description Faulting Application Path: C:\Program Files\Mozilla Firefox\firefox.exe Problem signature Problem Event Name: BEX64 Application Name: firefox.exe Application Version: 57.0.4.6577 Application Timestamp: 5a4d7442 Fault Module Name: StackHash_7ce0 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: PCH_84_FROM_IseGuard64+0x00000000000040C5 Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 10.0.16299.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 7ce0 Additional Information 2: 7ce0bb1b71891471bdfbbe9e3d672513 Additional Information 3: afd2 Additional Information 4: afd2c8d2f67e2ef9cc7dcfb873dd2897
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philipp
  • Top 25 Contributor
  • Moderator
5009 solutions 22261 answers

Helpful Reply

hmm, IseGuard64 is mentioned in there which could belong to your comodo security software - any configuration changes there you could try out to see if they have an impact on the issue?

hmm, IseGuard64 is mentioned in there which could belong to your comodo security software - any configuration changes there you could try out to see if they have an impact on the issue?
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Chosen Solution

Thanks, I uninstalled Comodo Internet Security and removed IseGuard64.dll from "C:\Windows\System32" and the problem is gone. I sent the file to Comodo, maybe they can find out whats wrong with it. Thanks.

Thanks, I uninstalled Comodo Internet Security and removed IseGuard64.dll from "C:\Windows\System32" and the problem is gone. I sent the file to Comodo, maybe they can find out whats wrong with it. Thanks.
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Pkshadow
  • Top 10 Contributor
752 solutions 9147 answers

Glad to hear that your problem has been resolved. If you haven't already, *Please select the answer that solves the problem*. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.

Glad to hear that your problem has been resolved. If you haven't already, *Please select the answer that solves the problem*. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.
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