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Why can't TB connect to the server if config is correct and firewalls are off?

  • 23 replies
  • 2 have this problem
  • 27 views
  • Last reply by lesterb64
  • Solved

I am not getting any feedback from TB - just a spinning wheel that never stops nor times out.

I am not getting any feedback from TB - just a spinning wheel that never stops nor times out.
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You rock! Thanks for all the help!! Impossible to solve without it!

Somehow my settings got changed to "use system proxy settings." instead of No proxy, as we don't use one, so my installation worked great once I discovered/made that change. Hope it helps.

The fix turned out to be changing my connection security from SSL/TLS to STARTTLS. That fixed the problem

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