Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The address wasn’t understood Firefox doesn’t know how to open this address, because one of the following protocols (rtsp) isn’t associated with any program or

  • 7 replies
  • 16 have this problem
  • 2934 views
  • Last reply by gyanarthi

more options

error message: "The address wasn’t understood Firefox doesn’t know how to open this address, because one of the following protocols (rtsp) isn’t associated with any program ..."

Chosen solution

I found out what the problem was... The page that a youtube address would send me to with links (see photo posted in comment above) that didn't work, has 2 check-boxes at the very bottom:

 - mobile
 -desktop

somehow mobile had been selected and by clicking "desktop" the YouTube links on my pages now open the video. How my account got switched from desktop to mobile I don't know... but for sure it's not a Mozilla problem... and no longer mine either :) Maybe this will help someone else with this problem... thanks Pkshadow, for your efforts...

Read this answer in context 👍 3

All Replies (7)

more options

I've been using this computer and Win 10 for along time and never had a problem opening youtube before...malwarebytes says all ok, windefender also...

more options

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 57.0.4 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

more options

I followed the instructions... but it didn't help... same problem -

when I click on a youtube link that has worked in the past, i go to a page like the one attached... and any of the blue links bring up the same error message...

I don't have this problem with Chrome... anybody else have this problem???

Modified by gyanarthi

more options

I would suggest using at own risk : https://itstillworks.com/make-firefox-open-rtsp-addresses-33779.html see : https://www.google.ca/search?q=firefox+protocols+%28rtsp%29&ie=utf-8&oe=utf-8&client=firefox-b&gfe_rd=cr&dcr=0&ei=ql1UWqyHHs-BiAPjxJjQCA Are you sure you really want this protocol since it is not standard. If it is not from a reputable site I would avoid doing so as should come in normal http or https Again at own risk.

Please let us know if this solved your issue or if need further assistance.

more options

I appreciate your reply, Pkshadow...

But, I imagine this must be a firefox bug somehow... because the links I'm trying to open are for YouTube... and when I copy the link that won't work in Firefox and paste in my Chrome browser it works fine and the youtube video comes up. I can't even get to the main youtube site with firefox... even "https://m.youtube.com/" takes me to a page like I posted above with links to videos that bring up this message:

"The address wasn’t understood. Firefox doesn’t know how to open this address, because one of the following protocols (rtsp) isn’t associated with any program or is not allowed in this context.

   You might need to install other software to open this address."

No one else is having this problem??? I can just not use Firefox... and do everything via Chrome... but I Mozilla might know about this and have a fix or be working on a fix...

Modified by gyanarthi

more options

Is there anything that you did that caused this by ok or click something ? Is there anything you really need besides your bookmarks from Firefox ? As can do a complete uninstall and reinstall.

Try this before go that route though : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST and see if get the error. If still get the error : https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data Make note of the folder name. You did do a Back up of Profile and of Bookmarks from previous answer I would think so go ahead with the below. Profile : Make a new one and test ...:

Make it active with no nothing in the way of Extensions.

Post back.

Modified by Shadow110

more options

Chosen Solution

I found out what the problem was... The page that a youtube address would send me to with links (see photo posted in comment above) that didn't work, has 2 check-boxes at the very bottom:

 - mobile
 -desktop

somehow mobile had been selected and by clicking "desktop" the YouTube links on my pages now open the video. How my account got switched from desktop to mobile I don't know... but for sure it's not a Mozilla problem... and no longer mine either :) Maybe this will help someone else with this problem... thanks Pkshadow, for your efforts...