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Setting up mail, I'm getting "Username or Password invalid"

  • 3 replies
  • 4 have this problem
  • 18 views
  • Last reply by pmbrown
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pmbrown
pmbrown

Though my computer is working with no problems, I wanted to test my recovery procedures. I therefore renamed profiles.ini in the Thunderbird folder so that the Thunderbird program would assume that I was starting afresh. Trying to recreate my account, I got as far as "Mail account setup" but then was told that the "Configuration could not be verified — is the username or password wrong?" The password I used, zHg7MDWeQOn2, works fine in giving me access to AOL Mail at https://mail.aol.com/webmail-std/en-us/suite (AOL is handling the verizon.net domain) but is rejected when trying to set up Thunderbird. I assume that I would have the same problem in real life if and when my computer (now over 6 years old) dies.

Advice is welcome.

Though my computer is working with no problems, I wanted to test my recovery procedures. I therefore renamed profiles.ini in the Thunderbird folder so that the Thunderbird program would assume that I was starting afresh. Trying to recreate my account, I got as far as "Mail account setup" but then was told that the "Configuration could not be verified — is the username or password wrong?" The password I used, zHg7MDWeQOn2, works fine in giving me access to AOL Mail at https://mail.aol.com/webmail-std/en-us/suite (AOL is handling the verizon.net domain) but is rejected when trying to set up Thunderbird. I assume that I would have the same problem in real life if and when my computer (now over 6 years old) dies. Advice is welcome.
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Chosen solution

Zenos said

Are you sure the username shouldn't be the full email address?

From Peter B: I did have the password wrong. Sorry to trouble you!

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All Replies (3)

Zenos
Zenos

Are you sure the username shouldn't be the full email address?

pmbrown
pmbrown Question owner

Doesn't help. I didn't fill in username; it was preloaded, probably from AOL's records based on the email address that I provided on a previous screen. Per Zenos' suggestion, I did try changing it to my email address, but I got the same error.

Though I'm sure of the password, I could try changing it at AOL's website.

I did debate whether to start with Mozilla or AOL support, and decided to try Mozilla first. Is this clearly an AOL problem?

pmbrown
pmbrown Question owner

Chosen Solution

Zenos said

Are you sure the username shouldn't be the full email address?

From Peter B: I did have the password wrong. Sorry to trouble you!