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Firefox crashes

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I updated Mozilla Firefox and it restarted itself to apply updates but it couldn't start again and crashed every time i open it. I uninstalled it, deleted all its file from various locations & tried to install again but the same problem persists again and again...

I updated Mozilla Firefox and it restarted itself to apply updates but it couldn't start again and crashed every time i open it. I uninstalled it, deleted all its file from various locations & tried to install again but the same problem persists again and again...

Additional System Details

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Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.89 Safari/537.36 OPR/49.0.2725.47

More Information

Mr Marwan 7 solutions 75 answers

Helpful Reply

GUIDE

1-press windows icon + r

2- type %appdata% hit ok

3-go to folder Mozilla , go to firefox , click on profiles

4-Exactly2 files must be present there NOTE: IF THEY WERENT THERE YOU CANT USE FIREFOX

GUIDE 1-press windows icon + r 2- type '' %appdata%'' hit ok 3-go to folder Mozilla , go to firefox , click on profiles 4-Exactly2 files must be present there NOTE: IF THEY WERENT THERE YOU CANT USE FIREFOX
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Helpful Reply

Mr Wan volunteer support contributor Say what?

tabishali999 Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

'''Mr Wan volunteer support contributor''' Say what? '''tabishali999''' [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>. '''Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.

Question owner

Mr Wan volunteer support contributor said

GUIDE 1-press windows icon + r 2- type %appdata% hit ok 3-go to folder Mozilla , go to firefox , click on profiles 4-Exactly2 files must be present there NOTE: IF THEY WERENT THERE YOU CANT USE FIREFOX
''Mr Wan volunteer support contributor [[#answer-1051810|said]]'' <blockquote> GUIDE 1-press windows icon + r 2- type '' %appdata%'' hit ok 3-go to folder Mozilla , go to firefox , click on profiles 4-Exactly2 files must be present there NOTE: IF THEY WERENT THERE YOU CANT USE FIREFOX </blockquote>

Question owner

Crash Report 1 :- bp-eed1e4a6-5c94-4dfe-9dc3-17d691171030 Crash Report 2 :- bp-49b48179-50d2-41c0-90ee-01c831171217 Crash Report 3 :- bp-026694cb-d88f-4433-a6bb-821591171217 I have only 3 of them in that App Data folder. Moreover, I can't start Firefox even in safe mode, it crashes repeatedly on starting with safe mode (like as before)

Crash Report 1 :- bp-eed1e4a6-5c94-4dfe-9dc3-17d691171030 Crash Report 2 :- bp-49b48179-50d2-41c0-90ee-01c831171217 Crash Report 3 :- bp-026694cb-d88f-4433-a6bb-821591171217 I have only 3 of them in that App Data folder. Moreover, I can't start Firefox even in safe mode, it crashes repeatedly on starting with safe mode (like as before)
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Product Firefox Release Channel release Version 56.0.2 Build ID 20171024165158 OS Windows 8 OS Version 6.2.9200

bp-eed1e4a6-5c94-4dfe-9dc3-17d691171030 Signature: CrashReporter::OOPInit

This is for Sumo's Related Bugs 1347867 NEW --- Crash in CrashReporter::OOPInit (Quick Heal Antivirus SCDETOUR.DLL) ++++++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 57.0.2 Build ID 20171206182557 OS Windows 8 OS Version 6.2.9200

bp-026694cb-d88f-4433-a6bb-821591171217 bp-49b48179-50d2-41c0-90ee-01c831171217

Signature: CrashReporter::OOPInit

This is for Sumo's Related Bugs 1347867 NEW --- Crash in CrashReporter::OOPInit (Quick Heal Antivirus SCDETOUR.DLL)

Product Firefox Release Channel release Version 56.0.2 Build ID 20171024165158 OS Windows 8 OS Version 6.2.9200 bp-eed1e4a6-5c94-4dfe-9dc3-17d691171030 Signature: CrashReporter::OOPInit This is for Sumo's Related Bugs 1347867 NEW --- Crash in CrashReporter::OOPInit (Quick Heal Antivirus SCDETOUR.DLL) ++++++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 57.0.2 Build ID 20171206182557 OS Windows 8 OS Version 6.2.9200 bp-026694cb-d88f-4433-a6bb-821591171217 bp-49b48179-50d2-41c0-90ee-01c831171217 Signature: CrashReporter::OOPInit This is for Sumo's Related Bugs 1347867 NEW --- Crash in CrashReporter::OOPInit (Quick Heal Antivirus SCDETOUR.DLL)
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

scdetour.dll = SurfCanister Interceptor Module = Quick Heal AntiVirus or Quick Heal Total Security

Are you using the above? Please disable it/them.


If the problem is still there,

Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

scdetour.dll = SurfCanister Interceptor Module = Quick Heal AntiVirus or Quick Heal Total Security Are you using the above? Please disable it/them. ---------------- If the problem is still there, Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Safe''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157915 answers

Try the 32-bit Firefox version to see if that works better.

Try the 32-bit Firefox version to see if that works better. *https://www.mozilla.org/en-US/firefox/all/