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Getting MOZ_CRASH(OOM) crashes on latest Windows Thunderbird Beta 57.0b2 - 32-bit - 160,000 emails in gmail.

I have about 160,000 emails in a work gmail account and google drive storage states it's using 21GB of space. I know there are a ton of attachments, but I use my email like a search engine to solve problems and don't like to delete much. I went up to the latest Beta hoping it would solve OOM issues due to the 32-bit boundary on Windows, but it doesn't seem to have done so. Thunderbird doesn't crash when I'm on Linux or MacOSX with this same account. I've tried compacting all my folders, and deleting the global-messages-db.sqlite file. I don't sync All Mail or Important. Any other suggestions? Any plans for a Windows 64-bit build soon?

AdapterDeviceID: 0x1c03 AdapterDriverVersion: 23.21.13.8831 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:5.9b2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:57.0 AvailablePageFile: 45278461952 AvailablePhysicalMemory: 49262247936 AvailableVirtualMemory: 351289344 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 152698880 BreakpadReserveSize: 83886080 BuildID: 20171117114007 CPUMicrocodeVersion: 0x710 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1511806097 EMCheckCompatibility: true Email: CannondaleRob@gmail.com FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1511805518 MozCrashReason: MOZ_CRASH(OOM) Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1c03, AdapterSubsysID: 00000000, AdapterDriverVersion: 23.21.13.8831 FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OOMAllocationSize: 264 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: beta SafeMode: 0 SecondsSinceLastCrash: 6701 StartupCrash: 0 StartupTime: 1511805518 SystemMemoryUsePercentage: 28 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20171117114007","version":"57.0","vendor":null,"platformVersion":"57.0","xpcomAbi":"x86-msvc","hotfixVersion":null,"updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":65476,"virtualMaxMB":4096,"cpu":{"count":12,"cores":6,"vendor":"GenuineIntel","family":6,"model":45,"stepping":7,"l2cacheKB":256,"l3cacheKB":12288,"speedMHz":3202,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":16299,"windowsUBR":64,"installYear":2017},"hdd":{"profile":{"model":"Samsung SSD 840 EVO 1TB","revision":"EXT0BB6Q"},"binary":{"model":"Samsung SSD 840 EVO 1TB","revision":"EXT0BB6Q"},"system":{"model":"Samsung SSD 840 EVO 1TB","revision":"EXT0BB6Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"NVIDIA GeForce GTX 1060 6GB","vendorID":"0x10de","deviceID":"0x1c03","subsysID":"00000000","RAM":6144,"driver":"C:\\Windows\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_16d12a0bc029f705\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_16d12a0bc029f705\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_16d12a0bc029f705\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_16d12a0bc029f705\\nvldumdx.dll C:\\Windows\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_16d12a0bc029f705\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_16d12a0bc029f705\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_16d12a0bc029f705\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_16d12a0bc029f705\\nvldumd.dll","driverVersion":"23.21.13.8831","driverDate":"11-14-2017","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":2560,"screenHeight":1600,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","gpuProcess":{"status":"unavailable"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":true},"settings":{"attribution":{},"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":1,"e10sCohort":"unknown","telemetryEnabled":true,"locale":"en-US","update":{"channel":"beta","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400},"sandbox":{"effectiveContentProcessLevel":1},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":17476},"addons":{"activeAddons":{"{e2fda1a4-762b-4020-b5ad-a41df1933103}":{"version":"5.9b2","scope":1,"type":"extension","updateDay":17497,"isSystem":false,"isWebExtension":false,"multiprocessCompatible":false,"blocklisted":false,"description":"Integrated Calendaring & Scheduling for your Email client","name":"Lightning","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17476}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"57.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17443,"updateDay":17487},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 ThreadIdNameMapping: 13816:"Gecko_IOThread",20328:"Link Monitor",18700:"Socket Thread",20324:"JS Watchdog",19588:"BGReadURLs",18972:"Timer",8052:"Hang Monitor",14052:"Cache2 I/O",12576:"IPDL Background",18828:"DOM Worker",20024:"GMPThread",15724:"WindowsVsyncThread",19272:"Compositor",8208:"ImgDecoder #1",9400:"ImgDecoder #2",4868:"ImgDecoder #3",18020:"ImgDecoder #4",13000:"ImgDecoder #5",12400:"ImgDecoder #6",17424:"ImgDecoder #7",17748:"ImgDecoder #8",17940:"ImgDecoder #9",11944:"ImgDecoder #10",19056:"ImgDecoder #11",12624:"ImageIO",8768:"HTML5 Parser",5060:"LoadRoots",17540:"mozStorage #1",7760:"ImageBridgeChild",10900:"PlayEventSound",17236:"mozStorage #2",20440:"SysProxySetting",16264:"ProxyResolution",16300:"mozStorage #3",18704:"mozStorage #4",12564:"DataStorage",15796:"URL Classifier",6160:"Classifier Update",2648:"DataStorage",19640:"DataStorage",5468:"localStorage DB",18208:"StreamTrans #2872",18248:"DNS Resolver #4",11204:"DNS Resolver #5",19652:"SSL Cert #6", Throttleable: 1 TotalPageFile: 68656168960 TotalPhysicalMemory: 68656168960 TotalVirtualMemory: 4294836224 URL: UptimeTS: 1812.971475957 Vendor: Version: 57.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 3972523d-2af1-11d1-b655-00805f3642cc 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
vSockets DGRAM : 0 : 28 : 2 : 0 : 0x9 : 0x8 : %windir%\system32\vsocklib.dll :  : 570adc4b-67b2-42ce-92b2-acd33d88d842 
vSockets STREAM : 0 : 28 : 1 : 0 : 0x26 : 0x8 : %windir%\system32\vsocklib.dll :  : 570adc4b-67b2-42ce-92b2-acd33d88d842

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

I have about 160,000 emails in a work gmail account and google drive storage states it's using 21GB of space. I know there are a ton of attachments, but I use my email like a search engine to solve problems and don't like to delete much. I went up to the latest Beta hoping it would solve OOM issues due to the 32-bit boundary on Windows, but it doesn't seem to have done so. Thunderbird doesn't crash when I'm on Linux or MacOSX with this same account. I've tried compacting all my folders, and deleting the global-messages-db.sqlite file. I don't sync All Mail or Important. Any other suggestions? Any plans for a Windows 64-bit build soon? AdapterDeviceID: 0x1c03 AdapterDriverVersion: 23.21.13.8831 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:5.9b2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:57.0 AvailablePageFile: 45278461952 AvailablePhysicalMemory: 49262247936 AvailableVirtualMemory: 351289344 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 152698880 BreakpadReserveSize: 83886080 BuildID: 20171117114007 CPUMicrocodeVersion: 0x710 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1511806097 EMCheckCompatibility: true Email: CannondaleRob@gmail.com FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1511805518 MozCrashReason: MOZ_CRASH(OOM) Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1c03, AdapterSubsysID: 00000000, AdapterDriverVersion: 23.21.13.8831 FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OOMAllocationSize: 264 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: beta SafeMode: 0 SecondsSinceLastCrash: 6701 StartupCrash: 0 StartupTime: 1511805518 SystemMemoryUsePercentage: 28 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20171117114007","version":"57.0","vendor":null,"platformVersion":"57.0","xpcomAbi":"x86-msvc","hotfixVersion":null,"updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":65476,"virtualMaxMB":4096,"cpu":{"count":12,"cores":6,"vendor":"GenuineIntel","family":6,"model":45,"stepping":7,"l2cacheKB":256,"l3cacheKB":12288,"speedMHz":3202,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":16299,"windowsUBR":64,"installYear":2017},"hdd":{"profile":{"model":"Samsung SSD 840 EVO 1TB","revision":"EXT0BB6Q"},"binary":{"model":"Samsung SSD 840 EVO 1TB","revision":"EXT0BB6Q"},"system":{"model":"Samsung SSD 840 EVO 1TB","revision":"EXT0BB6Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"NVIDIA GeForce GTX 1060 6GB","vendorID":"0x10de","deviceID":"0x1c03","subsysID":"00000000","RAM":6144,"driver":"C:\\Windows\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_16d12a0bc029f705\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_16d12a0bc029f705\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_16d12a0bc029f705\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_16d12a0bc029f705\\nvldumdx.dll C:\\Windows\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_16d12a0bc029f705\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_16d12a0bc029f705\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_16d12a0bc029f705\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvaki.inf_amd64_16d12a0bc029f705\\nvldumd.dll","driverVersion":"23.21.13.8831","driverDate":"11-14-2017","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":2560,"screenHeight":1600,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","gpuProcess":{"status":"unavailable"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":true},"settings":{"attribution":{},"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":1,"e10sCohort":"unknown","telemetryEnabled":true,"locale":"en-US","update":{"channel":"beta","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400},"sandbox":{"effectiveContentProcessLevel":1},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":17476},"addons":{"activeAddons":{"{e2fda1a4-762b-4020-b5ad-a41df1933103}":{"version":"5.9b2","scope":1,"type":"extension","updateDay":17497,"isSystem":false,"isWebExtension":false,"multiprocessCompatible":false,"blocklisted":false,"description":"Integrated Calendaring & Scheduling for your Email client","name":"Lightning","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17476}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"57.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17443,"updateDay":17487},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 ThreadIdNameMapping: 13816:"Gecko_IOThread",20328:"Link Monitor",18700:"Socket Thread",20324:"JS Watchdog",19588:"BGReadURLs",18972:"Timer",8052:"Hang Monitor",14052:"Cache2 I/O",12576:"IPDL Background",18828:"DOM Worker",20024:"GMPThread",15724:"WindowsVsyncThread",19272:"Compositor",8208:"ImgDecoder #1",9400:"ImgDecoder #2",4868:"ImgDecoder #3",18020:"ImgDecoder #4",13000:"ImgDecoder #5",12400:"ImgDecoder #6",17424:"ImgDecoder #7",17748:"ImgDecoder #8",17940:"ImgDecoder #9",11944:"ImgDecoder #10",19056:"ImgDecoder #11",12624:"ImageIO",8768:"HTML5 Parser",5060:"LoadRoots",17540:"mozStorage #1",7760:"ImageBridgeChild",10900:"PlayEventSound",17236:"mozStorage #2",20440:"SysProxySetting",16264:"ProxyResolution",16300:"mozStorage #3",18704:"mozStorage #4",12564:"DataStorage",15796:"URL Classifier",6160:"Classifier Update",2648:"DataStorage",19640:"DataStorage",5468:"localStorage DB",18208:"StreamTrans #2872",18248:"DNS Resolver #4",11204:"DNS Resolver #5",19652:"SSL Cert #6", Throttleable: 1 TotalPageFile: 68656168960 TotalPhysicalMemory: 68656168960 TotalVirtualMemory: 4294836224 URL: UptimeTS: 1812.971475957 Vendor: Version: 57.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 3972523d-2af1-11d1-b655-00805f3642cc MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a vSockets DGRAM : 0 : 28 : 2 : 0 : 0x9 : 0x8 : %windir%\system32\vsocklib.dll : : 570adc4b-67b2-42ce-92b2-acd33d88d842 vSockets STREAM : 0 : 28 : 1 : 0 : 0x26 : 0x8 : %windir%\system32\vsocklib.dll : : 570adc4b-67b2-42ce-92b2-acd33d88d842 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Chosen solution

1. Thunderbird beta is still 32bit. If we can't resolve your OOM issue then we can look at 64bit options.

2. What are your crash IDs?

3. What are your two argest folder sizes?

4. How many mail accounts?

Read this answer in context 👍 0

All Replies (2)

Chosen Solution

1. Thunderbird beta is still 32bit. If we can't resolve your OOM issue then we can look at 64bit options.

2. What are your crash IDs?

3. What are your two argest folder sizes?

4. How many mail accounts?

Modified by cannondalerob