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‘Authorisation required” prompt only shows after Firefox has closed

Posted

Good morning. I am using Firefox 57.0, however this problem did start about 2 weeks ago on the previous version.

I have a secure HTTPS web site that has Directory Privacy set, requiring authorisation by username and password. Until recently, when you connected to the site a popup appeared allowing you to enter the username and password.

Now the site just waits in the browser with no prompt showing, until you close Firefox and then the ‘authorisation required” prompt shows (after Firefox has closed). Internet Explorer and Chrome work fine.

This occurs on all sites requiring a username/password.

Many thanks!

Cheers ...Steve

Good morning. I am using Firefox 57.0, however this problem did start about 2 weeks ago on the previous version. I have a secure HTTPS web site that has Directory Privacy set, requiring authorisation by username and password. Until recently, when you connected to the site a popup appeared allowing you to enter the username and password. Now the site just waits in the browser with no prompt showing, until you close Firefox and then the ‘authorisation required” prompt shows (after Firefox has closed). Internet Explorer and Chrome work fine. This occurs on all sites requiring a username/password. Many thanks! Cheers ...Steve

Chosen solution

jscher2000 said

Hi Steve, I'm not sure I follow the sequence: you close the page or exit Firefox and then a new dialog pops open in the page (preventing it from closing) or in a separate window? Could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. If Firefox is not running: Hold down the Shift key when starting Firefox. If Firefox is running: You can restart Firefox in Safe Mode using either:
  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled
and OK the restart. Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh). Any improvement?

Hi jscher2000. Thanks for your super quick reply.

I feel rather silly that I didn't try this before. From your advice, I've quickly determined that it is the PureVPN Extension causing the problem. I've disabled it and it now works properly.

Thanks again for your help - don't you wish all problems were that easy:-)

Have a great day:-)

Cheers ...Steve

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • Firefox 57.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
  • Support URL: https://support.mozilla.org/1/firefox/57.0/WINNT/en-US/

Extensions

  • PureVPN – Best VPN Proxy Service for Privacy 2.1.0 (enquiry@purevpn.com)
  • RoboForm Password Manager 8.4.3.4 (rf-firefox@siber.com)
  • AUSkey for Firefox 1.0.0 (@auskey_for_firefox) (Inactive)
  • Bitdefender Wallet 21.1.10 (bdwtwe@bitdefender.com) (Inactive)
  • F5 Networks Host Plugin 7131.2016.0602.1845 ({DBBB3167-6E81-400f-BBFD-BD8921726F52}) (Inactive)
  • HTTPS Everywhere 2017.10.30 (https-everywhere@eff.org) (Inactive)
  • TickTick 0.1.1-signed.1-signed (support@ticktick.com) (Inactive)
  • uBlock Origin 1.14.18 (uBlock0@raymondhill.net) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • driverDate: 9-29-2016
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  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
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  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007e9c) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
7294 solutions 59409 answers

Helpful Reply

Hi Steve, I'm not sure I follow the sequence: you close the page or exit Firefox and then a new dialog pops open in the page (preventing it from closing) or in a separate window?

Could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Hi Steve, I'm not sure I follow the sequence: you close the page or exit Firefox and then a new dialog pops open in the page (preventing it from closing) or in a separate window? Could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement?

Chosen Solution

jscher2000 said

Hi Steve, I'm not sure I follow the sequence: you close the page or exit Firefox and then a new dialog pops open in the page (preventing it from closing) or in a separate window? Could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. If Firefox is not running: Hold down the Shift key when starting Firefox. If Firefox is running: You can restart Firefox in Safe Mode using either:
  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled
and OK the restart. Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh). Any improvement?

Hi jscher2000. Thanks for your super quick reply.

I feel rather silly that I didn't try this before. From your advice, I've quickly determined that it is the PureVPN Extension causing the problem. I've disabled it and it now works properly.

Thanks again for your help - don't you wish all problems were that easy:-)

Have a great day:-)

Cheers ...Steve

''jscher2000 [[#answer-1036143|said]]'' <blockquote> Hi Steve, I'm not sure I follow the sequence: you close the page or exit Firefox and then a new dialog pops open in the page (preventing it from closing) or in a separate window? Could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement? </blockquote> Hi jscher2000. Thanks for your super quick reply. I feel rather silly that I didn't try this before. From your advice, I've quickly determined that it is the PureVPN Extension causing the problem. I've disabled it and it now works properly. Thanks again for your help - don't you wish all problems were that easy:-) Have a great day:-) Cheers ...Steve

Modified by VidarParry

FredMcD
  • Top 10 Contributor
3583 solutions 48790 answers

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know.