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I can't use Firefox anymore - I get an error when I'm opening a new tab or trying to open any site

Posted

I started after I tried to recover a tab that I closed (by ctrl+shift+t). After that, I started getting the attached error messages whenever I opened a tab and the browsing is no longer possible.

I reinstalled firefox but it didn't help.

What to do?

Using Win7 with all the latest updates.

Below is the error message. For some reason I can't upload the jpg: " firefox.exe - Application Error The exception unknown software exception (0xc0000409) occurred in the application at location 0x8002c8f8.

Click on OK to terminate the prgoram "

I started after I tried to recover a tab that I closed (by ctrl+shift+t). After that, I started getting the attached error messages whenever I opened a tab and the browsing is no longer possible. I reinstalled firefox but it didn't help. What to do? Using Win7 with all the latest updates. Below is the error message. For some reason I can't upload the jpg: " firefox.exe - Application Error The exception unknown software exception (0xc0000409) occurred in the application at location 0x8002c8f8. Click on OK to terminate the prgoram "

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36

More Information

Question owner

crash report IDs

crash report IDs
Pkshadow
  • Top 10 Contributor
915 solutions 11890 answers

gbsupport said

crash report IDs

Please follow the instructions to submit the last 3 only crash reports. The info has to be followed as you are sending me the bp- files as a URL so I can access them. https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support.

What ever is find here, will be asking for you to update your Video Card Drivers. Please do so.

''gbsupport [[#answer-1035602|said]]'' <blockquote> crash report IDs </blockquote> Please follow the instructions to submit the last 3 only crash reports. The info has to be followed as you are sending me the bp- files as a URL so I can access them. https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support. What ever is find here, will be asking for you to update your Video Card Drivers. Please do so.

Question owner

Hi, here are the reports: https://crash-stats.mozilla.com/report/index/678e28b5-0a86-4d4e-b0a5-b148d0171120 https://crash-stats.mozilla.com/report/index/4b547ab1-6764-4f38-9483-8d1a00171120

Question owner

Update - I restarted windows and now everything is working fine again

Update - I restarted windows and now everything is working fine again
Pkshadow
  • Top 10 Contributor
915 solutions 11890 answers

EXCEPTION_BREAKPOINT error is associated to Video Cards and Flash Player so as said please update your Video Card Drivers.

In this case it is Flash causing the issue Please update Flash to current version : Flash Player Version: 27.0.0.187 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

Ok, well since is up : Repair System Registry and Files

(FOR DOING Above & Below - WINDOWS All OTHER VERSIONS - Use Search To Find Command Prompt ** Enter CMD.exe to Find COMMAND PROMPT Then Right Click & RUN AS ADMIN)

To run the SFC command use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin). Type "SFC /SCANNOW" (without quotes or copy/paste) and press Enter. For more information on using SFC, please refer to the Microsoft KB: Use the System File Checker tool to repair missing or corrupted system files

Run the Windows Deployment Image Servicing and Management (DISM) and System File Checker (SFC) tools as Administrator. The DISM and SFC tools scan the integrity of the Windows image and all protected system files replaces corrupted, damaged and incorrect versions. (FOR DOING Above & Below - WINDOWS All OTHER VERSIONS - Use Search To Find Command Prompt ** Enter CMD.exe to Find COMMAND PROMPT Then Right Click & RUN AS ADMIN) Type "DISM /Online /Cleanup-Image /RestoreHealth" (without quotes or copy/paste) and press Enter.

Note : SFC fixes files locally using files found on your system. Note : DISM goes up to Microsoft for new ones.

Please let us know if this solved your issue or if need further assistance.

EXCEPTION_BREAKPOINT error is associated to Video Cards and Flash Player so as said please update your Video Card Drivers. In this case it is Flash causing the issue Please update Flash to current version : Flash Player Version: 27.0.0.187 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> Ok, well since is up : Repair System Registry and Files (FOR DOING Above & Below - WINDOWS All OTHER VERSIONS - Use Search To Find Command Prompt ** Enter CMD.exe to Find COMMAND PROMPT Then Right Click & RUN AS ADMIN) To run the SFC command use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin). Type "SFC /SCANNOW" (without quotes or copy/paste) and press Enter. For more information on using SFC, please refer to the Microsoft KB: Use the System File Checker tool to repair missing or corrupted system files Run the Windows Deployment Image Servicing and Management (DISM) and System File Checker (SFC) tools as Administrator. The DISM and SFC tools scan the integrity of the Windows image and all protected system files replaces corrupted, damaged and incorrect versions. (FOR DOING Above & Below - WINDOWS All OTHER VERSIONS - Use Search To Find Command Prompt ** Enter CMD.exe to Find COMMAND PROMPT Then Right Click & RUN AS ADMIN) Type "DISM /Online /Cleanup-Image /RestoreHealth" (without quotes or copy/paste) and press Enter. Note : SFC fixes files locally using files found on your system. Note : DISM goes up to Microsoft for new ones. Please let us know if this solved your issue or if need further assistance.

Helpful Reply

Hi,

I've done all the things you recommended but the problem persists.

This all started after the upgrade to the new major version.

Thanks

Hi, I've done all the things you recommended but the problem persists. This all started after the upgrade to the new major version. Thanks
Pkshadow
  • Top 10 Contributor
915 solutions 11890 answers

Make sure updated to 57.0.2 https://support.mozilla.org/en-US/kb/update-firefox-latest-version

See if fix took : Go to the Firefox 3 Bar Menu --> Help ? --> Troubleshooting Information Page and take a look in the Accessibility section if accessibility is set to "true" there. if yes, go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check the setting to Prevent Accessibility Services from accessing your browser. Restart Firefox

If still issues : Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there? TEST as extensions are no working in Safe Mode. If no issues it could be a Extension, disable all then enable 1 and test....then again...test..

https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

If still : You could try this please : Go the Menu then Tools --> Options --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 0 = No Multi-proccesor = slow again. TRY 2 Restart Firefox after making these changes please.

Please let us know if this solved your issue or if need further assistance.

Make sure updated to 57.0.2 https://support.mozilla.org/en-US/kb/update-firefox-latest-version See if fix took : Go to the Firefox 3 Bar Menu --> Help ? --> Troubleshooting Information Page and take a look in the Accessibility section if accessibility is set to "true" there. if yes, go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check the setting to Prevent Accessibility Services from accessing your browser. Restart Firefox If still issues : Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there? TEST as extensions are no working in Safe Mode. If no issues it could be a Extension, disable all then enable 1 and test....then again...test.. https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding If still : You could try this please : Go the Menu then Tools --> Options --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 0 = No Multi-proccesor = slow again. TRY 2 Restart Firefox after making these changes please. Please let us know if this solved your issue or if need further assistance.