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The latest Firefox update (57.0) has rendered the browser unusable on my computer. Constantly hangs and won't respond. How can I revert to older version?

Posted

Firefox was perfect until I installed the latest version (57.0). Now it is unusable - it hangs, stops responding. I've disabled all add-ins and followed all of the steps recommended, but nothing helps. I'm running Windows 10 on an HP Pavilion dv7 notebook PC with Core i7-2670QM CPU @2.20 GHz, 12 GB RAM, 64-bit operating system.

Firefox was perfect until I installed the latest version (57.0). Now it is unusable - it hangs, stops responding. I've disabled all add-ins and followed all of the steps recommended, but nothing helps. I'm running Windows 10 on an HP Pavilion dv7 notebook PC with Core i7-2670QM CPU @2.20 GHz, 12 GB RAM, 64-bit operating system.

Chosen solution

hi, thanks for reporting this. can you try if this change can fix the performance problem?: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

Read this answer in context 33

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36 OPR/48.0.2685.52

More Information

Application Basics
------------------
Name: Firefox
Version: 57.0
Build ID: 20171112125346
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
OS: Windows_NT 10.0
Multiprocess Windows: 1/1 (Enabled by default)
Web Content Processes: 2/4
Stylo: true (enabled by default)
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Firefox Features
----------------
Name: Activity Stream
Version: 2017.11.07.1100-7f4e3634
ID: activity-stream@mozilla.org
Name: Application Update Service Helper
Version: 2.0
ID: aushelper@mozilla.org
Name: Firefox Screenshots
Version: 19.2.0
ID: screenshots@mozilla.org
Name: Follow-on Search Telemetry
Version: 0.9.6
ID: followonsearch@mozilla.com
Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org
Name: Multi-process staged rollout
Version: 3.05
ID: e10srollout@mozilla.org
Name: Photon onboarding
Version: 1.0
ID: onboarding@mozilla.org
Name: Pocket
Version: 1.0.5
ID: firefox@getpocket.com
Name: Shield Recipe Client
Version: 76.1
ID: shield-recipe-client@mozilla.org
Name: Web Compat
Version: 1.1
ID: webcompat@mozilla.org
Extensions
----------
Name: Adobe Acrobat
Version: 18.0.2
Enabled: false
ID: web2pdfextension.17@acrobat.adobe.com
Name: HP Smart Web Printing
Version: 4.51
Enabled: false
ID: smartwebprinting@hp.com
Graphics
--------
Features
Compositing: Direct3D 11 (Advanced Layers)
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000106c9) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D11 vs_4_1 ps_4_1)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
WebGL 1 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000106c9) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D11 vs_4_1 ps_4_1)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
WebGL 2 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
Direct2D: true
DirectWrite: true (10.0.15063.674)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics 3000
Vendor ID: 0x8086
Device ID: 0x0116
Driver Version: 9.17.10.4459
Driver Date: 5-19-2016
Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Subsys ID: 165b103c
RAM: Unknown
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: Direct2D 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: Direct2D 1.1
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 25364
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
unavailable by runtime: Build doesn't include WebRender
Workarounds
NO_CONSTANT_BUFFER_OFFSETTING: Constant buffer offset binding does not work
Media
-----
Audio Backend: wasapi
Max Channels: 2
Preferred Channel Layout: stereo
Preferred Sample Rate: 48000
Output Devices
Name: Group
Speakers and Headphones (IDT High Definition Audio CODEC):
Communications Headphones (IDT High Definition Audio CODEC):
Headphones (2- Bose QuietControl 30 Stereo): BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&0001009e_PID&4014\8&109b9038&0&0452C71A006A_C00000000
Speakers (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C165B&REV_1001\4&f61a09a&0&0001
Headphones (2- Bose QC 35 Stereo): BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&0001009e_PID&400c\8&109b9038&0&0452C7095984_C00000000
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C165B&REV_1001\4&f61a09a&0&0001
DELL P2418HT (Intel(R) Display Audio): HDAUDIO\FUNC_01&VEN_8086&DEV_2805&SUBSYS_80860101&REV_1000\4&f61a09a&0&0301
Headset (Bose QuietControl 30 Hands-Free): BTHHFENUM\BthHFPAudio\9&35ae07a9&0&97
Headset (Bose QC 35 Hands-Free): BTHHFENUM\BthHFPAudio\9&a0f0d1b&1&97
E2350 (Intel(R) Display Audio):
Input Devices
Name: Group
Headset (Bose QC 35 Hands-Free): BTHHFENUM\BthHFPAudio\9&a0f0d1b&1&97
Speakers and Headphones (IDT High Definition Audio CODEC):
Integrated Microphone Array (IDT High Definition Audio CODEC):
Microphone (HD Webcam C510): USB\VID_046D&PID_081D&MI_00\8&1c67df3b&0&0000
Microphone (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C165B&REV_1001\4&f61a09a&0&0001
Headset (Bose QuietControl 30 Hands-Free): BTHHFENUM\BthHFPAudio\9&35ae07a9&0&97
Microphone (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C165B&REV_1001\4&f61a09a&0&0001
Stereo Mix (IDT High Definition Audio CODEC):
External Mic (IDT High Definition Audio CODEC):
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 1
browser.places.smartBookmarksVersion: 8
browser.privatebrowsing.autostart: true
browser.startup.homepage: http://www.google.com/
browser.startup.homepage_override.buildID: 20171112125346
browser.startup.homepage_override.mstone: 57.0
browser.tabs.loadInBackground: false
browser.tabs.remote.autostart.2: true
browser.urlbar.suggest.history: false
dom.ipc.processCount.web: 4
extensions.lastAppVersion: 57.0
gfx.crash-guard.d3d11layers.appVersion: 57.0
gfx.crash-guard.d3d11layers.deviceID: 0x0116
gfx.crash-guard.d3d11layers.driverVersion: 9.17.10.4459
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
layers.mlgpu.sanity-test-failed: false
media.gmp-gmpopenh264.abi: x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1511098029
media.gmp-gmpopenh264.version: 1.7.1
media.gmp-widevinecdm.abi: x86_64-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1511098032
media.gmp-widevinecdm.version: 1.4.8.1008
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.history.expiration.transient_current_max_pages: 56160
plugin.disable_full_page_plugin_for_types: application/pdf
privacy.clearOnShutdown.offlineApps: true
privacy.clearOnShutdown.siteSettings: true
privacy.history.custom: true
privacy.sanitize.didShutdownSanitize: true
privacy.sanitize.sanitizeOnShutdown: true
security.sandbox.content.tempDirSuffix: {77e66cea-7b5f-4f12-b693-95c5325736b4}
services.sync.declinedEngines:
services.sync.engine.prefs.modified: false
services.sync.lastPing: 1511097415
services.sync.lastSync: Sun Nov 19 2017 08:28:11 GMT-0500 (Eastern Standard Time)
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
Important Locked Preferences
----------------------------
Places Database
---------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: true
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator: UIAUTOMATION|
Library Versions
----------------
NSPR
Expected minimum version: 4.17
Version in use: 4.17
NSS
Expected minimum version: 3.33
Version in use: 3.33
NSSSMIME
Expected minimum version: 3.33
Version in use: 3.33
NSSSSL
Expected minimum version: 3.33
Version in use: 3.33
NSSUTIL
Expected minimum version: 3.33
Version in use: 3.33
Experimental Features
---------------------
Sandbox
-------
Content Process Sandbox Level: 3
Effective Content Process Sandbox Level: 3

philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23536 answers

Chosen Solution

hi, thanks for reporting this. can you try if this change can fix the performance problem?: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

hi, thanks for reporting this. can you try if this change can fix the performance problem?: go to the firefox ''menu ≡ > options > privacy & security'' panel and under permissions check the setting to '''prevent accessibility services from accessing your browser'''.

Question owner

That worked! Thank you very much!

philipp said

hi, thanks for reporting this. can you try if this change can fix the performance problem?: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.
That worked! Thank you very much! ''philipp [[#answer-1034897|said]]'' <blockquote> hi, thanks for reporting this. can you try if this change can fix the performance problem?: go to the firefox ''menu ≡ > options > privacy & security'' panel and under permissions check the setting to '''prevent accessibility services from accessing your browser'''. </blockquote>
aremodel 0 solutions 1 answers

Helpful Reply

This is the worst internet experience I've had to date, and that includes waiting for dialup to connect. For example: Browsing Facebook, DO NOT use the search bar on facebook, the browser will overload and begin to cripple your computer to the point that only a hard shut down will work. The back button will confuse the browser to the point of crippling (hard reset needed). Want to shut down your personal browser and go into work mode? Good luck with that! You'll need to force quit Firefox on your Mac. Although it will take about 15 minutes, as firefox has taken over your entire computer with that spinning wheel. Finally the force quit option window appears and another few minutes will go by while you wait to confirm that you want to force quit. Run a cleaner like CCleaner. Then re-open firefox for 3 minutes of clean high speed browsing. Repeat. Be sure not to have anything else open, like work documents, music projects, photo editors, etc. Because all of it will be lost due to the hard shut down that is required literally 10/10 times you use this new "blazing fast" browser.

This is the worst internet experience I've had to date, and that includes waiting for dialup to connect. For example: Browsing Facebook, DO NOT use the search bar on facebook, the browser will overload and begin to cripple your computer to the point that only a hard shut down will work. The back button will confuse the browser to the point of crippling (hard reset needed). Want to shut down your personal browser and go into work mode? Good luck with that! You'll need to force quit Firefox on your Mac. Although it will take about 15 minutes, as firefox has taken over your entire computer with that spinning wheel. Finally the force quit option window appears and another few minutes will go by while you wait to confirm that you want to force quit. Run a cleaner like CCleaner. Then re-open firefox for 3 minutes of clean high speed browsing. Repeat. Be sure not to have anything else open, like work documents, music projects, photo editors, etc. Because all of it will be lost due to the hard shut down that is required literally 10/10 times you use this new "blazing fast" browser.
mgoralka 0 solutions 1 answers

liked firefox can't use it now

don't have time to waste fixing it

liked firefox can't use it now don't have time to waste fixing it
smartel47 0 solutions 3 answers

Any version from 57.0 forward, will not even start on my laptop. I can't "go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.", since the program never opens. I continue to use 56.0.2 and disappoint myself each time a new version comes out and I attempt to upgrade. The upgrade won't start, so I reinstall 56.0.2. C'mon Firefox, you're better than that!

Any version from 57.0 forward, will not even start on my laptop. I can't "go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.", since the program never opens. I continue to use 56.0.2 and disappoint myself each time a new version comes out and I attempt to upgrade. The upgrade won't start, so I reinstall 56.0.2. C'mon Firefox, you're better than that!
philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23536 answers

@smartel47 your symptoms sound different than the issue discussed here - please open a new question for your problem, so that we can look into it. thanks!

https://support.mozilla.org/questions/new/desktop

@smartel47 your symptoms sound different than the issue discussed here - please open a new question for your problem, so that we can look into it. thanks! https://support.mozilla.org/questions/new/desktop