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Quantum update broke my passwords and a whole lot else

  • 2 replies
  • 2 have this problem
  • 3 views
  • Last reply by AdrienneA

AdrienneA
AdrienneA
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Automatic updates installed the new Quantum browser (v.57) and now I cannot export my passwords because you broke my extensions. If I try to re-install will I will lose my profile, and thus all my passwords?

This update should NOT HAVE BEEN AUTOMATICALLY INSTALLED. A radical new version that breaks thousands of extensions should NEVER have been installed without first warning the user, so that we could have backed up essential data before you broke everything..

Mozilla, you have completely failed me here.

Automatic updates installed the new Quantum browser (v.57) and now I cannot export my passwords because you broke my extensions. If I try to re-install will I will lose my profile, and thus all my passwords? This update should NOT HAVE BEEN AUTOMATICALLY INSTALLED. A radical new version that breaks thousands of extensions should NEVER have been installed without first warning the user, so that we could have backed up essential data before you broke everything.. Mozilla, you have completely failed me here.

All Replies (2)

patrickmc
patrickmc
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Hello AdrienneA,

On your desktop do you see a folder called; Old Firefox?

These articles should help you recover your lost data.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Cheers, Patrick

AdrienneA
AdrienneA Question owner
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No, there is no folder on my desktop. I have backed up my profile and plan to install the Extended Support Release version. Bye Bye Quantum.