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Firefox microfreezing every few seconds

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Yesterday Firefox decided to upgrade itself to Quantum. Since then it is constantly micro-freezing every few seconds. It works fine for a few seconds, then lags for a few seconds, then repeats. During the freezes I can't click anything, can't type anything, can't scroll, or anything. Even typing this message is taking twice as long as it should.

I've searched for the problem and done all the suggested fixes. I've disabled hardware acceleration, started the browser in safe mode, disabled all plugins, but none of these helps. Is there anything else I can try? The previous version of Firefox didn't have this problem.

Yesterday Firefox decided to upgrade itself to Quantum. Since then it is constantly micro-freezing every few seconds. It works fine for a few seconds, then lags for a few seconds, then repeats. During the freezes I can't click anything, can't type anything, can't scroll, or anything. Even typing this message is taking twice as long as it should. I've searched for the problem and done all the suggested fixes. I've disabled hardware acceleration, started the browser in safe mode, disabled all plugins, but none of these helps. Is there anything else I can try? The previous version of Firefox didn't have this problem.

Chosen solution

Ok....guess you do not follow the AMD Icon in the Task Manager for your AMD Radeon R9 200 / HD 7900 Series (I have 7970) I get updates for it monthly. Your not to far behind driverDate: 9-22-2017 Keep it updated, very important these days. Large amount of crashes I see are old drivers.

No going back unless to version 52.5.0 ESR https://www.mozilla.org/en-US/firefox/organizations/all/ Good till May 2018 only. Then poof, all old supported gone so XP, Vista gone.

So you updated.... (so did I) and since have tried Safe and such a clean install. Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. but just in case : https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data save a copy first.

Reinstall with Current Release Firefox 57.0 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • Firefox 57.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
  • Support URL: https://support.mozilla.org/1/firefox/57.0/WINNT/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon R9 200 / HD 7900 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6798
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 3072
  • adapterRAM2:
  • adapterSubsysID: 254d1458
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 10.0.15063.674
  • driverDate: 9-22-2017
  • driverDate2:
  • driverVersion: 22.19.677.257
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u'ANGLE is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: False
  • webgl1DriverExtensions: GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_frag_depth GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_fence GL_NV_pack_subimage GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
  • webgl1Renderer: Google Inc. -- ANGLE (AMD Radeon R9 200 / HD 7900 Series Direct3D9Ex vs_3_0 ps_3_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000084ae) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
Pkshadow
  • Top 10 Contributor
548 solutions 6053 answers

Chosen Solution

Ok....guess you do not follow the AMD Icon in the Task Manager for your AMD Radeon R9 200 / HD 7900 Series (I have 7970) I get updates for it monthly. Your not to far behind driverDate: 9-22-2017 Keep it updated, very important these days. Large amount of crashes I see are old drivers.

No going back unless to version 52.5.0 ESR https://www.mozilla.org/en-US/firefox/organizations/all/ Good till May 2018 only. Then poof, all old supported gone so XP, Vista gone.

So you updated.... (so did I) and since have tried Safe and such a clean install. Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. but just in case : https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data save a copy first.

Reinstall with Current Release Firefox 57.0 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

Ok....guess you do not follow the AMD Icon in the Task Manager for your AMD Radeon R9 200 / HD 7900 Series (I have 7970) I get updates for it monthly. Your not to far behind driverDate: 9-22-2017 Keep it updated, very important these days. Large amount of crashes I see are old drivers. No going back unless to version 52.5.0 ESR https://www.mozilla.org/en-US/firefox/organizations/all/ Good till May 2018 only. Then poof, all old supported gone so XP, Vista gone. So you updated.... (so did I) and since have tried Safe and such a clean install. Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. but just in case : https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data save a copy first. Reinstall with Current Release Firefox 57.0 with a Full Version Installer https://www.mozilla.org/firefox/all/ Please let us know if this solved your issue or if need further assistance.
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Question owner

I thought I had the latest graphics driver - my mistake there was using windows's own "check for updates" telling me that there were no updates available. Going direct to AMD's site and downloading drivers directly actually seems to have solved the problem.

I thought I had the latest graphics driver - my mistake there was using windows's own "check for updates" telling me that there were no updates available. Going direct to AMD's site and downloading drivers directly actually seems to have solved the problem.
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