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why are online videos green and purple since the latest Firefox update?

Posted

YouTube, ESPN, and other website videos all play back in green and purple. Were playing fine earlier today before the latest Firefox update.

YouTube, ESPN, and other website videos all play back in green and purple. Were playing fine earlier today before the latest Firefox update.

Chosen solution

hi, we are currently aware about this on some windows 8 configurations with amd graphics cards and older drivers. please see if there's a more recent graphics driver available for your system at https://support.amd.com/en-us/download and if installing that already solves the playback issue.

otherwise you can do the following to work around the problem: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.use-nv12-format. double-click it and change its value to false.

Read this answer in context 8

Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • Firefox 57.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
  • Support URL: https://support.mozilla.org/1/firefox/57.0/WINNT/en-US/

Extensions

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  • Interclue 1.6.3.1-signed.1-signed ({c33c5b47-69c8-45a4-a5e0-af85bbe628dd}) (Inactive)

Javascript

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Graphics

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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Pkshadow 1072 solutions 14836 answers

See if you can get any better Video Card Rivers for your AMD Radeon HD 8400 driverDate: 9-25-2013 a couple errors I see. https://support.amd.com/en-us/download/auto-detect-tool

Also new engine takes pages and turns to CSS then out puts as pixels.

57 maybe too much for your video card drivers.

You may want to consider going to the ESR Version 52.4.1it gets Security updates. https://www.mozilla.org/en-US/firefox/organizations/all/

Please let us know if this solved your issue or if need further assistance.

See if you can get any better Video Card Rivers for your AMD Radeon HD 8400 driverDate: 9-25-2013 a couple errors I see. https://support.amd.com/en-us/download/auto-detect-tool Also new engine takes pages and turns to CSS then out puts as pixels. 57 maybe too much for your video card drivers. You may want to consider going to the ESR Version 52.4.1it gets Security updates. https://www.mozilla.org/en-US/firefox/organizations/all/ Please let us know if this solved your issue or if need further assistance.

Helpful Reply

My video driver is up to date. I am an individual, so I don't see ESR being applicable to me ("Firefox ESR is intended for...large organizations"). My computer is not that old, so it should be able to handle software upgrades without having to invest in new hardware. Seems that Mozilla needs to fix a bug in their newest version of Firefox,

My video driver is up to date. I am an individual, so I don't see ESR being applicable to me ("Firefox ESR is intended for...large organizations"). My computer is not that old, so it should be able to handle software upgrades without having to invest in new hardware. Seems that Mozilla needs to fix a bug in their newest version of Firefox,
user1417281 7 solutions 32 answers

It just says " intended for...large organizations" because companies don't like dealing with sudden big changes, so a version that goes through slower changes is best for them. Nothing stops you from using it as a single human being at your home.

It just says " intended for...large organizations" because companies don't like dealing with sudden big changes, so a version that goes through slower changes is best for them. Nothing stops you from using it as a single human being at your home.
goodwitch 10 solutions 117 answers

Some people have reported un-clicking - use hardware acceleration when available - has solved this problem. Learn how at this link. Remember to re-start Firefox after making the change.

https://support.mozilla.org/en-US/kb/performance-settings?as=u&utm_source=inproduct

Some people have reported un-clicking - use hardware acceleration when available - has solved this problem. Learn how at this link. Remember to re-start Firefox after making the change. https://support.mozilla.org/en-US/kb/performance-settings?as=u&utm_source=inproduct
nymormon 0 solutions 1 answers

Helpful Reply

Since yesterday I have had this problem. I may just have to stop using Firefo altogether. it seems that each update makes it more and more unusable. Do you change things just to change things? It's certainly not making it better.

Since yesterday I have had this problem. I may just have to stop using Firefo altogether. it seems that each update makes it more and more unusable. Do you change things just to change things? It's certainly not making it better.

Question owner

Yes, nymormon, that was my next thought. Having no problems with Google Chrome. Maybe I'll check Firefox next week to see if they have fixed their new version to work for normal people.

Yes, nymormon, that was my next thought. Having no problems with Google Chrome. Maybe I'll check Firefox next week to see if they have fixed their new version to work for normal people.
philipp
  • Top 25 Contributor
  • Moderator
5251 solutions 23228 answers

Chosen Solution

hi, we are currently aware about this on some windows 8 configurations with amd graphics cards and older drivers. please see if there's a more recent graphics driver available for your system at https://support.amd.com/en-us/download and if installing that already solves the playback issue.

otherwise you can do the following to work around the problem: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.use-nv12-format. double-click it and change its value to false.

hi, we are currently aware about this on some windows 8 configurations with amd graphics cards and older drivers. please see if there's a more recent graphics driver available for your system at https://support.amd.com/en-us/download and if installing that already solves the playback issue. otherwise you can do the following to work around the problem: enter '''about:config''' into the firefox address bar (confirm the info message in case it shows up) & search for the preference named '''media.windows-media-foundation.use-nv12-format'''. double-click it and change its value to '''false'''.

Question owner

That seems to have solved the problem. Thanks!

That seems to have solved the problem. Thanks!
Happy112 561 solutions 5694 answers

steve7u said

That seems to have solved the problem. Thanks!

Hi  !

Could you let us know what exactly it was that did it  ?

Was it changing the preference in 'about:config'  ?

''steve7u [[#answer-1034697|said]]'' <blockquote> That seems to have solved the problem. Thanks! </blockquote> Hi ! Could you let us know what exactly it was that did it ? Was it changing the preference in 'about:config' ?

Question owner

Yes, it was changing the value to "false" in 'about:config' that fixed mine.

Yes, it was changing the value to "false" in 'about:config' that fixed mine.
Allan 0 solutions 2 answers

I don't have a preference named media.windows-media-foundation.use-nv12-format. Do I just create it?

I don't have a preference named '''media.windows-media-foundation.use-nv12-format'''. Do I just create it?
michaelwelsh 0 solutions 1 answers

steve7u schrieb

YouTube, ESPN, and other website videos all play back in green and purple. Were playing fine earlier today before the latest Firefox update.

The solution that worked for me was under about:config changing media.hardware-video-decoding.failed to the value: true.

I also didn't have media.windows-media-foundation.use-nv12-format.

''steve7u [[#question-1185025|schrieb]]'' <blockquote> YouTube, ESPN, and other website videos all play back in green and purple. Were playing fine earlier today before the latest Firefox update. </blockquote> The solution that worked for me was under about:config changing media.hardware-video-decoding.failed to the value: true. I also didn't have media.windows-media-foundation.use-nv12-format.
Happy112 561 solutions 5694 answers

Allan said

I don't have a preference named media.windows-media-foundation.use-nv12-format. Do I just create it?

That preference now is : media.wmf.dxva.d3d11.enabled

(and set its value to false)

''Allan [[#answer-1042073|said]]'' <blockquote> I don't have a preference named '''media.windows-media-foundation.use-nv12-format'''. Do I just create it? </blockquote> That preference now is : '''media.wmf.dxva.d3d11.enabled ''' (and set its value to '''false''')