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Preferences being changed on startup

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I'm having a problem with my prefs changing when I start Firefox. One day, my theme changed on me and everytime I open firefox it changes back to the dark theme, which I have never used. I am also unable to change my home page for longer than the current session.

When I make the changes to theme and home page, I am able to verify that the changes are made in the prefs.js file. When I close Firefox, the correct values are still reflected in the prefs.js file. When i re-open firefox, the theme and homepage revert back to what I don't want, and those values are in the prefs.js file. So something is changing the prefs when I start firefox.

When I update the prefs, then restart in safe mode, it keeps my theme but reverts back to the old homepage.

I have done a refresh, and also uninstalled and re-installed firefox. I have no extensions. I have nothing but the stock themes (Compact Light, Compact Dark, and Default) compact dark is the one I don't want that keeps loading. The plugins that show up are "OpenH264 Video Codec provided by Sysco Systems, Inc.", "Shockwave Flash", and "Widevine Content Decryption Module provided by Google, Inc." Doesn't look like there is a way to remove those. Upon reinstalling, all of my bookmarks came back so I know items are being pulled in from the prior installation.

I've run several scans for virus, malware, adware, etc. It's a work computer so it's well protected and appears clean in that regard.

Any suggestions on how to go about diagnosing and/or solving this problem would be greatly appreciated. I'm an engineer and tech savvy but not a software guy.

Thanks in advance!

I'm having a problem with my prefs changing when I start Firefox. One day, my theme changed on me and everytime I open firefox it changes back to the dark theme, which I have never used. I am also unable to change my home page for longer than the current session. When I make the changes to theme and home page, I am able to verify that the changes are made in the prefs.js file. When I close Firefox, the correct values are still reflected in the prefs.js file. When i re-open firefox, the theme and homepage revert back to what I don't want, and those values are in the prefs.js file. So something is changing the prefs when I start firefox. When I update the prefs, then restart in safe mode, it keeps my theme but reverts back to the old homepage. I have done a refresh, and also uninstalled and re-installed firefox. I have no extensions. I have nothing but the stock themes (Compact Light, Compact Dark, and Default) compact dark is the one I don't want that keeps loading. The plugins that show up are "OpenH264 Video Codec provided by Sysco Systems, Inc.", "Shockwave Flash", and "Widevine Content Decryption Module provided by Google, Inc." Doesn't look like there is a way to remove those. Upon reinstalling, all of my bookmarks came back so I know items are being pulled in from the prior installation. I've run several scans for virus, malware, adware, etc. It's a work computer so it's well protected and appears clean in that regard. Any suggestions on how to go about diagnosing and/or solving this problem would be greatly appreciated. I'm an engineer and tech savvy but not a software guy. Thanks in advance!

Modified by Skyking478

Chosen solution

Update to version 57.0 resolved the issue.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • Firefox 56.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:56.0) Gecko/20100101 Firefox/56.0
  • Support URL: https://support.mozilla.org/1/firefox/56.0.2/WINNT/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 05e31028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: DISPLAY1 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] DISPLAY2 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ]
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.18696
  • driverDate: 8-19-2013
  • driverDate2:
  • driverVersion: 10.18.10.3277
  • driverVersion2:
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  • numAcceleratedWindows: 1
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  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
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  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000084c7) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8871 solutions 72591 answers

Continues after a Refresh, hmm. There is a way to inject settings into all of your Firefox profiles using a configuration file (Autoconfig file) in the program folder. This normally does not exist, but maybe your IT has opinions on what settings you should use? You can find more information on that possibility in this article: http://kb.mozillazine.org/Locking_preferences

Continues after a Refresh, hmm. There is a way to inject settings into all of your Firefox profiles using a configuration file (Autoconfig file) in the program folder. This normally does not exist, but maybe your IT has opinions on what settings you should use? You can find more information on that possibility in this article: http://kb.mozillazine.org/Locking_preferences
FredMcD
  • Top 10 Contributor
4334 solutions 60935 answers

Are you using sync? Disable it.


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

Are you using sync? Disable it. ------------------ [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ------------------- https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save '''Note:''' Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

Question owner

jscher2000 said

Continues after a Refresh, hmm. There is a way to inject settings into all of your Firefox profiles using a configuration file (Autoconfig file) in the program folder. This normally does not exist, but maybe your IT has opinions on what settings you should use? You can find more information on that possibility in this article: http://kb.mozillazine.org/Locking_preferences


Appreciate the reply. No autoconfig file there..

''jscher2000 [[#answer-1024072|said]]'' <blockquote> Continues after a Refresh, hmm. There is a way to inject settings into all of your Firefox profiles using a configuration file (Autoconfig file) in the program folder. This normally does not exist, but maybe your IT has opinions on what settings you should use? You can find more information on that possibility in this article: http://kb.mozillazine.org/Locking_preferences </blockquote> Appreciate the reply. No autoconfig file there..

Question owner

FredMcD said

Are you using sync? Disable it.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.


Not using sync.

When starting in safe mode, it keeps the theme but still loses the homepage.

''FredMcD [[#answer-1024097|said]]'' <blockquote> Are you using sync? Disable it. ------------------ [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ------------------- https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save '''Note:''' Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software. </blockquote> Not using sync. When starting in safe mode, it keeps the theme but still loses the homepage.

Question owner

Skyking478 said

FredMcD said
Are you using sync? Disable it.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.


Not using sync.

When starting in safe mode, it keeps the theme but still loses the homepage.

Oh, and not using advanced system care. I do have zscaler (antivirus), but it predates this issue.

''Skyking478 [[#answer-1024161|said]]'' <blockquote> ''FredMcD [[#answer-1024097|said]]'' <blockquote> Are you using sync? Disable it. ------------------ [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ------------------- https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save '''Note:''' Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software. </blockquote> Not using sync. When starting in safe mode, it keeps the theme but still loses the homepage. Oh, and not using advanced system care. I do have zscaler (antivirus), but it predates this issue.
cor-el
  • Top 10 Contributor
  • Moderator
17759 solutions 160605 answers

You can check if you have a user.js file in the profile folder to initialize prefs each time Firefox starts. The user.js file will only be present if you or other software has created this file and normally won't be present.

You can check its content with a text editor (right-click: "Open with"; do not double-click). The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

You can delete the user.js file if you didn't create this file yourself.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

You can check if you have a user.js file in the profile folder to initialize prefs each time Firefox starts. The user.js file will only be present if you or other software has created this file and normally won't be present. You can check its content with a text editor (right-click: "Open with"; do not double-click). The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session. You can delete the user.js file if you didn't create this file yourself. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox

Question owner

cor-el said

You can check if you have a user.js file in the profile folder to initialize prefs each time Firefox starts. The user.js file will only be present if you or other software has created this file and normally won't be present. You can check its content with a text editor (right-click: "Open with"; do not double-click). The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session. You can delete the user.js file if you didn't create this file yourself. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

This was erroneously marked as solved. There was a user.js file but it was empty. I deleted it and the problem persists.

''cor-el [[#answer-1024180|said]]'' <blockquote> You can check if you have a user.js file in the profile folder to initialize prefs each time Firefox starts. The user.js file will only be present if you or other software has created this file and normally won't be present. You can check its content with a text editor (right-click: "Open with"; do not double-click). The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session. You can delete the user.js file if you didn't create this file yourself. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox </blockquote> This was erroneously marked as solved. There was a user.js file but it was empty. I deleted it and the problem persists.
FredMcD
  • Top 10 Contributor
4334 solutions 60935 answers

Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Safe''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
cor-el
  • Top 10 Contributor
  • Moderator
17759 solutions 160605 answers
See also this about distribution.ini: *https://mike.kaply.com/2012/03/26/customizing-firefox-distribution-ini/ *https://wiki.mozilla.org/Distribution_INI_File

Question owner

FredMcD said

Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia


Changed the theme and homepage, verified prefs file was updated, then shut down and started in safe mode. Kept the theme, but it changed the homepage back.

''FredMcD [[#answer-1024242|said]]'' <blockquote> Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Safe''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia </blockquote> Changed the theme and homepage, verified prefs file was updated, then shut down and started in safe mode. Kept the theme, but it changed the homepage back.

Question owner

cor-el said

See also this about distribution.ini:

No distribution.ini present. Thank you for the suggestions!

''cor-el [[#answer-1024458|said]]'' <blockquote> See also this about distribution.ini: *https://mike.kaply.com/2012/03/26/customizing-firefox-distribution-ini/ *https://wiki.mozilla.org/Distribution_INI_File </blockquote> No distribution.ini present. Thank you for the suggestions!

Question owner

Skyking478 said

cor-el said
See also this about distribution.ini:

No distribution.ini present. Thank you for the suggestions!

Correction: I did find a distribution.ini file. Here is the content:

  1. Partner Distribution Configuration File

[Global] id=mozilla131 version=1.0 about=Funnelcake Firefox Unbranded Search Q4 2017

[Preferences] app.partner.mozilla131="mozilla131" startup.homepage_welcome_url="https://www.mozilla.org/%LOCALE%/%APP%/%VERSION%/firstrun/?f=131"

''Skyking478 [[#answer-1025080|said]]'' <blockquote> ''cor-el [[#answer-1024458|said]]'' <blockquote> See also this about distribution.ini: *https://mike.kaply.com/2012/03/26/customizing-firefox-distribution-ini/ *https://wiki.mozilla.org/Distribution_INI_File </blockquote> No distribution.ini present. Thank you for the suggestions! </blockquote> Correction: I did find a distribution.ini file. Here is the content: # Partner Distribution Configuration File [Global] id=mozilla131 version=1.0 about=Funnelcake Firefox Unbranded Search Q4 2017 [Preferences] app.partner.mozilla131="mozilla131" startup.homepage_welcome_url="https://www.mozilla.org/%LOCALE%/%APP%/%VERSION%/firstrun/?f=131"

Question owner

I also made a new profile. Same behavior, it automatically changes to the dark theme and goes to the same homepage (an old one of mine).

I also made a new profile. Same behavior, it automatically changes to the dark theme and goes to the same homepage (an old one of mine).
FredMcD
  • Top 10 Contributor
4334 solutions 60935 answers

What is the homepage being changed to?

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.

What is the homepage being changed to? Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Now in the Reply Box on the forum page, do a right-click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

Question owner

FredMcD said

What is the homepage being changed to? Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.


The homepage is being changed to a microsoft sharepoint page, an old homepage of mine. Below is the paste of the support info. Note that a user.js file is somehow being created automatically upon startup, that file appears to be empty. Appreciate your help.

''FredMcD [[#answer-1025136|said]]'' <blockquote> What is the homepage being changed to? Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Now in the Reply Box on the forum page, do a right-click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.''' </blockquote> The homepage is being changed to a microsoft sharepoint page, an old homepage of mine. Below is the paste of the support info. Note that a user.js file is somehow being created automatically upon startup, that file appears to be empty. Appreciate your help.

Question owner

Application Basics


Name: Firefox Version: 56.0.2 Build ID: 20171024165158 Update Channel: release-cck-mozilla131 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:56.0) Gecko/20100101 Firefox/56.0 OS: Windows_NT 6.3 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 2/4 Stylo: false (disabled by default) Google Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports

Firefox Features


Name: Activity Stream Version: 0.0.0 ID: activity-stream@mozilla.org

Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org

Name: Click-to-Play staged rollout Version: 1.4 ID: clicktoplay-rollout@mozilla.org

Name: Firefox Screenshots Version: 10.12.0 ID: screenshots@mozilla.org

Name: Follow-on Search Telemetry Version: 0.9.3 ID: followonsearch@mozilla.com

Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org

Name: Multi-process staged rollout Version: 3.00 ID: e10srollout@mozilla.org

Name: Photon onboarding Version: 0.1 ID: onboarding@mozilla.org

Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com

Name: Shield Recipe Client Version: 65 ID: shield-recipe-client@mozilla.org

Name: Web Compat Version: 1.1 ID: webcompat@mozilla.org

Extensions


Graphics


Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: wheel input enabled; touch input enabled; scrollbar drag enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008056) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f) WebGL 1 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008056) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0) WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f) WebGL 2 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc Direct2D: true DirectWrite: true (6.3.9600.18696) GPU #1 Active: Yes Description: Intel(R) HD Graphics Family Vendor ID: 0x8086 Device ID: 0x0a16 Driver Version: 10.18.10.3277 Driver Date: 8-19-2013 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Subsys ID: 05e31028 RAM: Unknown

Diagnostics ClearType Parameters: DISPLAY1 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] DISPLAY2 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] AzureCanvasAccelerated: 0 AzureCanvasBackend: Direct2D 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: Direct2D 1.1 AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): cairo GPUProcessPid: 5228 ClearType Parameters: DISPLAY1 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] DISPLAY2 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] Decision Log WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: Build doesn't include WebRender ADVANCED_LAYERS: disabled by default: Disabled by default



Media


Audio Backend: wasapi Max Channels: 2 Preferred Channel Layout: stereo Preferred Sample Rate: 48000 Output Devices Name: Group SONY TV (Intel(R) Display Audio): HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101&REV_1000\4&17f6412c&0&0001 Headset Earphone (Jabra UC VOICE 250a MS): USB\VID_0B0E&PID_0346&MI_00\7&38bb92c2&0&0000 Speakers (Dell USB Audio): USB\VID_17E9&PID_4318&MI_02\7&3142fa2a&0&0002 Speakers / Headphones (Realtek High Definition Audio):

Application Basics ------------------ Name: Firefox Version: 56.0.2 Build ID: 20171024165158 Update Channel: release-cck-mozilla131 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:56.0) Gecko/20100101 Firefox/56.0 OS: Windows_NT 6.3 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 2/4 Stylo: false (disabled by default) Google Key: Found Mozilla Location Service Key: Found Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Firefox Features ---------------- Name: Activity Stream Version: 0.0.0 ID: activity-stream@mozilla.org Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org Name: Click-to-Play staged rollout Version: 1.4 ID: clicktoplay-rollout@mozilla.org Name: Firefox Screenshots Version: 10.12.0 ID: screenshots@mozilla.org Name: Follow-on Search Telemetry Version: 0.9.3 ID: followonsearch@mozilla.com Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org Name: Multi-process staged rollout Version: 3.00 ID: e10srollout@mozilla.org Name: Photon onboarding Version: 0.1 ID: onboarding@mozilla.org Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com Name: Shield Recipe Client Version: 65 ID: shield-recipe-client@mozilla.org Name: Web Compat Version: 1.1 ID: webcompat@mozilla.org Extensions ---------- Graphics -------- Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: wheel input enabled; touch input enabled; scrollbar drag enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008056) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f) WebGL 1 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008056) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0) WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f) WebGL 2 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc Direct2D: true DirectWrite: true (6.3.9600.18696) GPU #1 Active: Yes Description: Intel(R) HD Graphics Family Vendor ID: 0x8086 Device ID: 0x0a16 Driver Version: 10.18.10.3277 Driver Date: 8-19-2013 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Subsys ID: 05e31028 RAM: Unknown Diagnostics ClearType Parameters: DISPLAY1 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] DISPLAY2 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] AzureCanvasAccelerated: 0 AzureCanvasBackend: Direct2D 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: Direct2D 1.1 AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): cairo GPUProcessPid: 5228 ClearType Parameters: DISPLAY1 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] DISPLAY2 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] Decision Log WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: Build doesn't include WebRender ADVANCED_LAYERS: disabled by default: Disabled by default Media ----- Audio Backend: wasapi Max Channels: 2 Preferred Channel Layout: stereo Preferred Sample Rate: 48000 Output Devices Name: Group SONY TV (Intel(R) Display Audio): HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101&REV_1000\4&17f6412c&0&0001 Headset Earphone (Jabra UC VOICE 250a MS): USB\VID_0B0E&PID_0346&MI_00\7&38bb92c2&0&0000 Speakers (Dell USB Audio): USB\VID_17E9&PID_4318&MI_02\7&3142fa2a&0&0002 Speakers / Headphones (Realtek High Definition Audio):

Question owner

HDAUDIO\FUNC_01&VEN_10EC&DEV_0668&SUBSYS_102805E3&REV_1000\4&39fd28a8&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Speakers / Headphones (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0668&SUBSYS_102805E3&REV_1000\4&39fd28a8&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Stereo Mix (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0668&SUBSYS_102805E3&REV_1000\4&39fd28a8&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Speakers / Headphones (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0668&SUBSYS_102805E3&REV_1000\4&39fd28a8&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Headset Microphone (Jabra UC VOICE 250a MS) USB\VID_0B0E&PID_0346&MI_00\7&38bb92c2&0&0000 Enabled All default: F32LE, support: S16LE F32LE 1 default: 44100, support: 44100 - 44100 133 - 441 Sidetone (Jabra UC VOICE 250a MS) USB\VID_0B0E&PID_0346&MI_00\7&38bb92c2&0&0000 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Microphone (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0668&SUBSYS_102805E3&REV_1000\4&39fd28a8&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Microphone (Dell USB Audio) USB\VID_17E9&PID_4318&MI_02\7&3142fa2a&0&0002 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 1 browser.download.useDownloadDir false browser.link.open_newwindow 2 browser.places.smartBookmarksVersion 8 browser.sessionstore.upgradeBackup.latestBuildID 20171024165158 browser.startup.homepage https://(deleted).sharepoint.com browser.startup.homepage_override.buildID 20171024165158 browser.startup.homepage_override.mstone 56.0.2 browser.tabs.remote.autostart.2 true browser.tabs.warnOnClose false browser.urlbar.lastSuggestionsPromptDate 20171101 browser.urlbar.timesBeforeHidingSuggestionsHint 0 dom.ipc.processCount.web 4 extensions.lastAppVersion 56.0.2 gfx.crash-guard.d3d11layers.appVersion 56.0.2 gfx.crash-guard.d3d11layers.deviceID 0x0a16 gfx.crash-guard.d3d11layers.driverVersion 10.18.10.3277 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.status.d3d11layers 2 javascript.enabled true layers.mlgpu.sanity-test-failed false media.gmp-gmpopenh264.abi x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate 1509458328 media.gmp-gmpopenh264.version 1.6 media.gmp-manager.buildID 20171024165158 media.gmp-manager.lastCheck 1509975180 media.gmp-widevinecdm.abi x86-msvc-x64 media.gmp-widevinecdm.lastUpdate 1509458330 media.gmp-widevinecdm.version 1.4.8.1008 media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false network.automatic-ntlm-auth.trusted-uris (deleted).com network.cookie.prefsMigrated true network.negotiate-auth.delegation-uris (deleted).com network.negotiate-auth.trusted-uris (deleted).com network.predictor.cleaned-up true places.database.lastMaintenance 1509479619 places.history.expiration.transient_current_max_pages 119157 plugin.disable_full_page_plugin_for_types application/pdf plugins.ctprollout.cohort user-changed-from-test plugins.ctprollout.cohortSample 0.853953 privacy.donottrackheader.enabled true security.sandbox.content.tempDirSuffix {27eea3b8-c832-4c8e-8320-98f473100fa6} services.sync.declinedEngines storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1509479617 ui.osk.debug.keyboardDisplayReason IKPOS: Keyboard presence confirmed. user.js Preferences Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Important Locked Preferences Name Value Places Database Integrity Verify Integrity JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Accessible Handler Used true Library Versions Expected minimum version Version in use NSPR 4.16 4.16 NSS 3.32.1 3.32.1 NSSSMIME 3.32.1 3.32.1 NSSSSL 3.32.1 3.32.1 NSSUTIL 3.32.1 3.32.1 Experimental Features Name ID Description Active End Date Homepage Branch Sandbox Content Process Sandbox Level 3 Effective Content Process Sandbox Level 3

HDAUDIO\FUNC_01&VEN_10EC&DEV_0668&SUBSYS_102805E3&REV_1000\4&39fd28a8&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Speakers / Headphones (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0668&SUBSYS_102805E3&REV_1000\4&39fd28a8&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Stereo Mix (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0668&SUBSYS_102805E3&REV_1000\4&39fd28a8&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Speakers / Headphones (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0668&SUBSYS_102805E3&REV_1000\4&39fd28a8&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Headset Microphone (Jabra UC VOICE 250a MS) USB\VID_0B0E&PID_0346&MI_00\7&38bb92c2&0&0000 Enabled All default: F32LE, support: S16LE F32LE 1 default: 44100, support: 44100 - 44100 133 - 441 Sidetone (Jabra UC VOICE 250a MS) USB\VID_0B0E&PID_0346&MI_00\7&38bb92c2&0&0000 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Microphone (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0668&SUBSYS_102805E3&REV_1000\4&39fd28a8&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Microphone (Dell USB Audio) USB\VID_17E9&PID_4318&MI_02\7&3142fa2a&0&0002 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 1 browser.download.useDownloadDir false browser.link.open_newwindow 2 browser.places.smartBookmarksVersion 8 browser.sessionstore.upgradeBackup.latestBuildID 20171024165158 browser.startup.homepage https://(deleted).sharepoint.com browser.startup.homepage_override.buildID 20171024165158 browser.startup.homepage_override.mstone 56.0.2 browser.tabs.remote.autostart.2 true browser.tabs.warnOnClose false browser.urlbar.lastSuggestionsPromptDate 20171101 browser.urlbar.timesBeforeHidingSuggestionsHint 0 dom.ipc.processCount.web 4 extensions.lastAppVersion 56.0.2 gfx.crash-guard.d3d11layers.appVersion 56.0.2 gfx.crash-guard.d3d11layers.deviceID 0x0a16 gfx.crash-guard.d3d11layers.driverVersion 10.18.10.3277 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.status.d3d11layers 2 javascript.enabled true layers.mlgpu.sanity-test-failed false media.gmp-gmpopenh264.abi x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate 1509458328 media.gmp-gmpopenh264.version 1.6 media.gmp-manager.buildID 20171024165158 media.gmp-manager.lastCheck 1509975180 media.gmp-widevinecdm.abi x86-msvc-x64 media.gmp-widevinecdm.lastUpdate 1509458330 media.gmp-widevinecdm.version 1.4.8.1008 media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false network.automatic-ntlm-auth.trusted-uris (deleted).com network.cookie.prefsMigrated true network.negotiate-auth.delegation-uris (deleted).com network.negotiate-auth.trusted-uris (deleted).com network.predictor.cleaned-up true places.database.lastMaintenance 1509479619 places.history.expiration.transient_current_max_pages 119157 plugin.disable_full_page_plugin_for_types application/pdf plugins.ctprollout.cohort user-changed-from-test plugins.ctprollout.cohortSample 0.853953 privacy.donottrackheader.enabled true security.sandbox.content.tempDirSuffix {27eea3b8-c832-4c8e-8320-98f473100fa6} services.sync.declinedEngines storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1509479617 ui.osk.debug.keyboardDisplayReason IKPOS: Keyboard presence confirmed. user.js Preferences Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Important Locked Preferences Name Value Places Database Integrity Verify Integrity JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Accessible Handler Used true Library Versions Expected minimum version Version in use NSPR 4.16 4.16 NSS 3.32.1 3.32.1 NSSSMIME 3.32.1 3.32.1 NSSSSL 3.32.1 3.32.1 NSSUTIL 3.32.1 3.32.1 Experimental Features Name ID Description Active End Date Homepage Branch Sandbox Content Process Sandbox Level 3 Effective Content Process Sandbox Level 3

Modified by Skyking478

cor-el
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17759 solutions 160605 answers

You appear to have received a special funnelcake build (mozilla131). These Funnelcake builds are an experiment offered as a special Firefox version to (new) users for testing the user experience. Note that this also places you on a special update channel as you can see in "Help -> About Firefox".

You can uninstall your current version and reinstall the official Firefox build from the Mozilla server.

You can find the full version of the current Firefox release (56.0.2) in all languages and all operating systems here:

You appear to have received a special funnelcake build (mozilla131). These Funnelcake builds are an experiment offered as a special Firefox version to (new) users for testing the user experience. Note that this also places you on a special update channel as you can see in "Help -> About Firefox". You can uninstall your current version and reinstall the official Firefox build from the Mozilla server. You can find the full version of the current Firefox release (56.0.2) in all languages and all operating systems here: *https://www.mozilla.org/en-US/firefox/all/ *https://www.mozilla.org/en-US/firefox/56.0.2/releasenotes/

Modified by cor-el

Question owner

cor-el said

You appear to have received a special funnelcake build (mozilla131). These Funnelcake builds are an experiment offered as a special Firefox version to (new) users for testing the user experience. Note that this also places you on a special update channel as you can see in "Help -> About Firefox". You can uninstall your current version and reinstall the official Firefox build from the Mozilla server. You can find the full version of the current Firefox release (56.0.2) in all languages and all operating systems here:


I uninstalled and reinstalled. The funnelcake line no longer shows up in "about". After I reinstalled, it went straight to the homepage that I can't get rid of (and the dark theme that I can't get rid of). It didn't go to the welcome to firefox page which I believe it should have. Is there a way I can find out what process is changing my prefs file on startup?

''cor-el [[#answer-1025189|said]]'' <blockquote> You appear to have received a special funnelcake build (mozilla131). These Funnelcake builds are an experiment offered as a special Firefox version to (new) users for testing the user experience. Note that this also places you on a special update channel as you can see in "Help -> About Firefox". You can uninstall your current version and reinstall the official Firefox build from the Mozilla server. You can find the full version of the current Firefox release (56.0.2) in all languages and all operating systems here: *https://www.mozilla.org/en-US/firefox/all/ *https://www.mozilla.org/en-US/firefox/56.0.2/releasenotes/ </blockquote> I uninstalled and reinstalled. The funnelcake line no longer shows up in "about". After I reinstalled, it went straight to the homepage that I can't get rid of (and the dark theme that I can't get rid of). It didn't go to the welcome to firefox page which I believe it should have. Is there a way I can find out what process is changing my prefs file on startup?
cor-el
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  • Moderator
17759 solutions 160605 answers

You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

You can create a new profile to test if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox