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Retrieve lost profile

  • 6 replies
  • 1 has this problem
  • 13 views
  • Last reply by Wayne Mery

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Hi i did a fresh install of windows 10. But it seems i made an error in not saving my old profile. How can i get my email account back now. Thanks..................

Hi i did a fresh install of windows 10. But it seems i made an error in not saving my old profile. How can i get my email account back now. Thanks..................

All Replies (6)

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Did you use the "Refresh" feature of Windows that creates a backup folder of your data under

C:\Windows.old

If so, your old profile folder should be in there.

Set Windows to show hidden files and folders. See: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Then explore

C:\Windows.old\Users\username\AppData\Roaming\Thunderbird\Profiles

Anything there?

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Hi thanks for replying. No, i had probs with PC so removed everything and started again. Windows.old has nothing in it. As a side i have been reading my emails today through my isp. But I need TB as it has all my contacts and archives.

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Do you make backups of your system anywhere that wouldn't have gotten erased?

Otherwise, it's most likely gone forever. You could try erased file recovery, but after you re-install on the same disk, the probability of finding undamaged files is low:

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Hi no backups made. But i do have my pop3 address, a password and a port number. I have an outgoing smtp address too. Could we piece it together that way. As i said before i can read my emails through Virgin media.

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You certainly can set up Thunderbird to connect to the server and work with what is on there now. With a POP connection instead of IMAP, that's probably limited to the Inbox. See: Glossary of Terms including types of Accounts.

Modified by jscher2000 - Support Volunteer

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Unless you had set Thunderbird pop account to not delete your email (which is not the default and not recommended), then your old data is gone.

A case for having good backups.