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  • 11 replies
  • 2 have this problem
  • Last reply by FredMcD

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I was going to order some calendars from a company that I have been ordering from for a number of years. I clicked on "add to cart" and then I clicked on "check-out" and nothing happened. The hand on the screen was frozen. I contacted the company and they told me to change my browsers. Did you ever hear of this happening. I don't know if I want to change my browser, or what to change it to.

Chosen solution

I disabled my extensions and the problem went away. I was able to complete my calendar order.

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All Replies (11)

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It sometimes is reported here. We work with users to find out what the problem is and a solution.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the Advanced panel and the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

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Chosen Solution

I disabled my extensions and the problem went away. I was able to complete my calendar order.

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It could be the work of one of your add-ons.

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What do you mean?

I do not know anything about add-ons (what they are for/do I need them, etc.)

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Add-ons are sub-programs that can change how Firefox looks, acts, and other things. As to not adding any yourself, some are installed with the browser. In the current Firefox, some have caused problems.

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.

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Application Basics

Name: Firefox Version: 52.4.0 Build ID: 20170921064520 Update Channel: esr User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0 OS: Windows_NT 6.0 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports


Name: Adblock Plus Version: 2.9.1 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Application Update Service Helper Version: 2.0 Enabled: true ID:

Name: Cookie Monster Version: Enabled: true ID: {45d8ff86-d909-11db-9705-005056c00008}

Name: Element Hiding Helper for Adblock Plus Version: 1.4 Enabled: true ID:

Name: Multi-process staged rollout Version: 1.10 Enabled: true ID:

Name: Pocket Version: 1.0.5 Enabled: true ID:

Name: uBlock Origin Version: 1.14.16 Enabled: true ID:

Name: Web Compat Version: 1.0 Enabled: true ID:

Name: Kaspersky Virtual Keyboard Version: Enabled: false ID:

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}


Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (Software Adapter Direct3D11 vs_4_1 ps_4_1) WebGL2 Renderer: Google Inc. -- ANGLE (Software Adapter Direct3D11 vs_4_1 ps_4_1) Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Audio Backend: wasapi Direct2D: Blocked for your graphics driver version. Try updating your graphics driver to version nVidia driver > 187.45 or newer. DirectWrite: false (7.0.6002.23845) GPU #1 Active: Yes Description: NVIDIA GeForce 6150SE nForce 430 Vendor ID: 0x10de Device ID: 0x03d0 Driver Version: Driver Date: 3-8-2009 Drivers: nvd3dumx,nvd3dum nvwgf2umx,nvwgf2um Subsys ID: 2a6c103c RAM: 128

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Decision Log D3D11_COMPOSITING: Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_NV_VISTA_15 D3D9_COMPOSITING: disabled by default: Disabled by default Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_NV_VISTA_15 DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 true true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20170921064520 browser.startup.homepage: browser.startup.homepage_override.buildID: 20170921064520 browser.startup.homepage_override.mstone: 52.4.0 browser.tabs.remote.autostart.2: true browser.tabs.warnOnClose: false browser.urlbar.searchSuggestionsChoice: false browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.lastUpdate.buildID: 20161019084923 dom.apps.lastUpdate.mstone: 49.0.2 dom.apps.reset-permissions: true dom.max_chrome_script_run_time: 0 dom.max_script_run_time: 0 dom.mozApps.used: true extensions.lastAppVersion: 52.4.0 font.internaluseonly.changed: true gfx.crash-guard.d3d11layers.appVersion: 52.4.0 gfx.crash-guard.d3d11layers.deviceID: 0x03d0 gfx.crash-guard.d3d11layers.driverVersion: gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: false gfx.crash-guard.status.d3d11layers: 2 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.enabled: false media.gmp-eme-adobe.lastUpdate: 1463099409 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.enabled: true media.gmp-gmpopenh264.lastUpdate: 1475715363 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20170921064520 media.gmp-manager.lastCheck: 1509401083 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1474850802 media.gmp-widevinecdm.version: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\User\AppData\Local\Temp media.webrtc.debug.log_file: C:\Users\User\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.dns.disablePrefetch: true network.http.speculative-parallel-limit: 0 network.predictor.cleaned-up: true network.prefetch-next: false places.database.lastMaintenance: 1508722294 places.history.expiration.transient_current_max_pages: 66306 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npctrl: 2 plugin.state.npolw: 1 plugin.state.nppdf: 1 plugin.state.npqtplugin: 0 print.printer_HP_Deskjet_F4400_series.print_bgcolor: false print.printer_HP_Deskjet_F4400_series.print_bgimages: false print.printer_HP_Deskjet_F4400_series.print_duplex: -437918235 print.printer_HP_Deskjet_F4400_series.print_edge_bottom: 0 print.printer_HP_Deskjet_F4400_series.print_edge_left: 0 print.printer_HP_Deskjet_F4400_series.print_edge_right: 0 print.printer_HP_Deskjet_F4400_series.print_edge_top: 0 print.printer_HP_Deskjet_F4400_series.print_evenpages: true print.printer_HP_Deskjet_F4400_series.print_footercenter: print.printer_HP_Deskjet_F4400_series.print_footerleft: &PT print.printer_HP_Deskjet_F4400_series.print_footerright: &D print.printer_HP_Deskjet_F4400_series.print_headercenter: print.printer_HP_Deskjet_F4400_series.print_headerleft: print.printer_HP_Deskjet_F4400_series.print_headerright: print.printer_HP_Deskjet_F4400_series.print_in_color: true print.printer_HP_Deskjet_F4400_series.print_margin_bottom: 0.5 print.printer_HP_Deskjet_F4400_series.print_margin_left: 0.5 print.printer_HP_Deskjet_F4400_series.print_margin_right: 0.5 print.printer_HP_Deskjet_F4400_series.print_margin_top: 0 print.printer_HP_Deskjet_F4400_series.print_oddpages: true print.printer_HP_Deskjet_F4400_series.print_orientation: 0 print.printer_HP_Deskjet_F4400_series.print_page_delay: 50 print.printer_HP_Deskjet_F4400_series.print_paper_data: 1 print.printer_HP_Deskjet_F4400_series.print_paper_height: -1.00 print.printer_HP_Deskjet_F4400_series.print_paper_name: print.printer_HP_Deskjet_F4400_series.print_paper_size_unit: 0 print.printer_HP_Deskjet_F4400_series.print_paper_width: -1.00 print.printer_HP_Deskjet_F4400_series.print_resolution: 300 print.printer_HP_Deskjet_F4400_series.print_reversed: false print.printer_HP_Deskjet_F4400_series.print_scaling: 1.00 print.printer_HP_Deskjet_F4400_series.print_shrink_to_fit: false print.printer_HP_Deskjet_F4400_series.print_to_file: false print.printer_HP_Deskjet_F4400_series.print_unwriteable_margin_bottom: 0 print.printer_HP_Deskjet_F4400_series.print_unwriteable_margin_left: 0 print.printer_HP_Deskjet_F4400_series.print_unwriteable_margin_right: 0 print.printer_HP_Deskjet_F4400_series.print_unwriteable_margin_top: 0 privacy.clearOnShutdown.cookies: false privacy.cpd.formdata: false privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.timeSpan: 0 security.disable_button.openCertManager: false security.sandbox.content.tempDirSuffix: {17d3a266-ce64-4335-98f7-e9df9b6588ac} services.sync.declinedEngines: storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1506990560

Important Locked Preferences

Places Database


Incremental GC: true


Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.13.1 Version in use: 4.13.1

NSS Expected minimum version: 3.28.6 Version in use: 3.28.6

NSSSMIME Expected minimum version: 3.28.6 Version in use: 3.28.6

NSSSSL Expected minimum version: 3.28.6 Version in use: 3.28.6

NSSUTIL Expected minimum version: 3.28.6 Version in use: 3.28.6

Experimental Features


Content Process Sandbox Level: 1

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Sorry to say, I do not see anything.

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What do you mean by not seeing anything?

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I saw nothing in the add-ons list that is known to cause issues.

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Do I have to keep all those add-ons and extensions? Also, how can I delete the "post reply" messages from today and the past?

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ChaCha said

Do I have to keep all those add-ons and extensions?

The choice is yours. If there is something you don't want, disable or remove it.

Also, how can I delete the "post reply" messages from today and the past?

Postings on this forum are forever. Don't worry about it.