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Warning on red background saying someone trying to access e-mail, send e-mail or 1-800 phone # address and password to verify

Posted

The warning -in black lettering on red background- says that a virus of trojan site is trying to access my account. Please send my e-mail address and password to verify this account. They also list an 800 number should I decide to call. Every 800 number I have found, has someone with a foreign accent and an Anglo name. I hang up. You are all but impossible to reach, I have been rerouted back to the same start page every time -until now- and that is very frustrating. I like what you have and want to keep it, but it is becoming impossible to reach you. This warning occurs every three or four weeks. Is it from you or a scam.

The warning -in black lettering on red background- says that a virus of trojan site is trying to access my account. Please send my e-mail address and password to verify this account. They also list an 800 number should I decide to call. Every 800 number I have found, has someone with a foreign accent and an Anglo name. I hang up. You are all but impossible to reach, I have been rerouted back to the same start page every time -until now- and that is very frustrating. I like what you have and want to keep it, but it is becoming impossible to reach you. This warning occurs every three or four weeks. Is it from you or a scam.

Chosen solution

There are two commonly used styles for tech support scam pages, both of which include pop-up dialogs that are not considered pop-up windows and therefore not blocked by the pop-up blocker.

(1) Style #1: Repeated alert box (I think this is the one you're seeing)

After you cancel the large panel, it comes back again and again.

Check along the bottom of the panel for a checkbox that instructs Firefox not to allow any more dialogs for the site, then click OK. After that, you should be able to close the tab normally. Example screenshot attached.

(2) Style #2: Repeated authentication dialog

There is a frame embedded in the page that demands a username and password. Each time you cancel it the frame reloads and displays the dialog again.

Press the Esc key several times quickly to cancel both the dialog and the reload. After that, you should be able to close the tab normally.


Of course, none of that helps in preventing Firefox from visiting those problem pages. The built-in bad sites blocker should pick up those addresses in a day or two, but new ones seem to be ginned up on a regular basis.

If you can discover a pattern as to what sites you were visiting just before this problem occurred -- perhaps by right-clicking the Back button or checking your History -- that may help in devising a preventive solution.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • Firefox 56.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:56.0) Gecko/20100101 Firefox/56.0
  • Support URL: https://support.mozilla.org/1/firefox/56.0/WINNT/en-US/

Extensions

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  • Avast SafePrice 12.0.330 (sp@avast.com) (Inactive)

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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Seburo
  • Top 25 Contributor
  • Moderator
485 solutions 3354 answers

Helpful Reply

Hi

This sounds very much like it is a scam to convince you to provide bank details or download malware to your computer.

I recommend that you do not follow their instructions and also that you have a read of this article.

Hi This sounds very much like it is a scam to convince you to provide bank details or download malware to your computer. I recommend that you do not follow their instructions and also that you have a read of this [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware#w_how-do-i-prevent-malware-from-being-installed article].
jscher2000
  • Top 10 Contributor
7437 solutions 60715 answers

Chosen Solution

There are two commonly used styles for tech support scam pages, both of which include pop-up dialogs that are not considered pop-up windows and therefore not blocked by the pop-up blocker.

(1) Style #1: Repeated alert box (I think this is the one you're seeing)

After you cancel the large panel, it comes back again and again.

Check along the bottom of the panel for a checkbox that instructs Firefox not to allow any more dialogs for the site, then click OK. After that, you should be able to close the tab normally. Example screenshot attached.

(2) Style #2: Repeated authentication dialog

There is a frame embedded in the page that demands a username and password. Each time you cancel it the frame reloads and displays the dialog again.

Press the Esc key several times quickly to cancel both the dialog and the reload. After that, you should be able to close the tab normally.


Of course, none of that helps in preventing Firefox from visiting those problem pages. The built-in bad sites blocker should pick up those addresses in a day or two, but new ones seem to be ginned up on a regular basis.

If you can discover a pattern as to what sites you were visiting just before this problem occurred -- perhaps by right-clicking the Back button or checking your History -- that may help in devising a preventive solution.

There are two commonly used styles for tech support scam pages, both of which include pop-up dialogs that are not considered pop-up windows and therefore not blocked by the pop-up blocker. (1) Style #1: Repeated alert box (I think this is the one you're seeing) After you cancel the large panel, it comes back again and again. Check along the bottom of the panel for a checkbox that instructs Firefox not to allow any more dialogs for the site, then click OK. After that, you should be able to close the tab normally. Example screenshot attached. (2) Style #2: Repeated authentication dialog There is a frame embedded in the page that demands a username and password. Each time you cancel it the frame reloads and displays the dialog again. Press the Esc key several times quickly to cancel both the dialog and the reload. After that, you should be able to close the tab normally. ---- Of course, none of that helps in preventing Firefox from visiting those problem pages. The built-in bad sites blocker should pick up those addresses in a day or two, but new ones seem to be ginned up on a regular basis. If you can discover a pattern as to what sites you were visiting just before this problem occurred -- perhaps by right-clicking the Back button or checking your History -- that may help in devising a preventive solution.