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Firefox crashes

  • 2 replies
  • 3 have this problem
  • Last reply by jscher2000

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Crash ID: bp-aedfc8c3-e082-4a59-93cc-afd121170614

All Replies (2)

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Product Firefox Release Channel release Version 53.0.3 Build ID 20170518000419 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-aedfc8c3-e082-4a59-93cc-afd121170614 Signature: je_free | mozilla::UniquePtr<T>::reset

Please explain the problem in detail. What happens? Error messages?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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Sorry to hear about the crashes and thank you for the report ID. It appears that crash occurred in June on Firefox 53, so that may be a very different issue from your current problem. Do you have any more recent crash report IDs? The support article "Firefox crashes - asking for support" has the steps to get those crash report IDs from the about:crashes page or, if necessary, from disk.

And please do let us know the results of the Safe Mode test.