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Thunderbird keeps going offline

  • 5 replies
  • 3 have this problem
  • 136 views
  • Last reply by TxRose

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It works fine on my iPhone . On my Mac, it won't let me get email. It swiftly shows the options for mail on the left hand side of the screen and then shows me my last email which I can't get rid of.

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re :Thunderbird keeps going offline

If offline then Thunderbird is not using the internet, so cannot connect.

Do you have internet connection up and running? Are you talking about pop or imap or both types of mail account ?

Is Thunderbird offline? In bottom far left of 'Status Bar' - Do you see a 'two blue screen icon' or a 'two black screen icon' ?

If 'two blue screen icon' then you are in 'online' mode. If 'two black screen icon' then you are in 'offline' mode.

Is Thunderbird setup to start in offline mode ? 'Menu icon' > 'Options' > 'Options' > 'Advanced' > 'Network & Disc Space' tab click on 'Offline...' button select 'Automatically follow detected online state' click all 'OK's

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Matt said

@bbonne, you have asked the same question three times in less than 24 hours. Please refrain from duplicate requests. It is not only confusing but wastes the time of volunteers trying to assist you. You now have responses from three individuals that probable help you little because they are all looking at the problem from slightly different angles. Based on the details and conversations I am going to designate https://support.mozilla.org/en-US/questions/1179237 as the canonical topic and lock the duplicate questions. https://support.mozilla.org/en-US/questions/1179234 and https://support.mozilla.org/en-US/questions/1179231 Will be locked. Please continue the discussion in the canonical thread.
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From https://support.mozilla.org/en-US/questions/1179234 Toad-Hall said

Copied previous forum helpers reponses from other questions into this one to maintain continuity.
Onno Ekker 93 solutions 313 answers Posted 10/11/17, 8:41 AM Menu (Alt/F10) File > Offline and uncheck "Work Offline". You can also configure TB to always start online, by going to the menu Tools > Options > Advanced > Network & Disk Space > Offline and uncheck " Automatically follow detected online state" and select "Online".
Toad-Hall Top 25 Contributor 1168 solutions 7315 answers Posted 10/11/17, 5:41 PM re :Thunderbird keeps going offline If offline then Thunderbird is not using the internet, so cannot connect. Do you have internet connection up and running? Are you talking about pop or imap or both types of mail account ? Is Thunderbird offline? In bottom far left of 'Status Bar' - Do you see a 'two blue screen icon' or a 'two black screen icon' ? If 'two blue screen icon' then you are in 'online' mode. If 'two black screen icon' then you are in 'offline' mode. Is Thunderbird setup to start in offline mode ? 'Menu icon' > 'Options' > 'Options' > 'Advanced' > 'Network & Disc Space' tab click on 'Offline...' button select 'Automatically follow detected online state' click all 'OK's

Modified by Matt

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I am so sorry I kept posting. This whole support system is new to me. I didn't see the question coming up which is why I repeated it. In the end, nothing I tried worked so my MAC is going back to my server tomorrow for him to try to figure out. The problem was new to him and he's been in the business for years . Thanks so much for your time.

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Thank you for the answers, as I had this question also.