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Crashing on youtube after update

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After updating to 56.0, firefox is often crashing when watching videos on youtube (might not be website related- crashed on other sites when watching videos as well)

After updating to 56.0, firefox is often crashing when watching videos on youtube (might not be website related- crashed on other sites when watching videos as well)

Chosen solution

if the affected device is a notebook, could you look on the manufacturer's homepage if they offer e newer graphics driver for that model?

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Additional System Details

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  • User Agent: Mozilla/5.0 (Android 6.0.1; Mobile; rv:55.0) Gecko/55.0 Firefox/55.0

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philipp
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4865 solutions 21527 answers

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few submitted report ids from there starting with bp-, paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

hello, could you provide your latest few submitted crash reports? please enter '''about:crashes''' into the location bar, copy the latest few submitted report ids from there starting with '''bp-''', paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
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Question owner

like this?

bp-d9dd37e8-ea44-4d49-9acc-cb81e1171008 08/10/2017 12:58 bp-0d03c39c-980b-4112-8ae0-435de1171008 08/10/2017 12:58 bp-6a9efb9a-6d0e-404b-b5ff-fd8510171006 06/10/2017 20:01 bp-0b9b9c58-58b2-49a8-906c-3ca1a1171006 06/10/2017 14:10 bp-f453e89f-83f0-40a9-83ab-492240171005 05/10/2017 20:49 bp-d3eba040-ec81-4070-ab80-7c77a0171005 05/10/2017 20:13

like this? bp-d9dd37e8-ea44-4d49-9acc-cb81e1171008 08/10/2017 12:58 bp-0d03c39c-980b-4112-8ae0-435de1171008 08/10/2017 12:58 bp-6a9efb9a-6d0e-404b-b5ff-fd8510171006 06/10/2017 20:01 bp-0b9b9c58-58b2-49a8-906c-3ca1a1171006 06/10/2017 14:10 bp-f453e89f-83f0-40a9-83ab-492240171005 05/10/2017 20:49 bp-d3eba040-ec81-4070-ab80-7c77a0171005 05/10/2017 20:13
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philipp
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thanks, can you always reproduce this while you're on youtube or does it happen intermittently?

thanks, can you always reproduce this while you're on youtube or does it happen intermittently?
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Question owner

i would say intermittently, usually when i watch longer videos- just now it crashed at 7-8th minute of a video, but afterwards i watched a 2-3min video and it didnt crash. but it did crash on 2 out of 3 videos today.

i would say intermittently, usually when i watch longer videos- just now it crashed at 7-8th minute of a video, but afterwards i watched a 2-3min video and it didnt crash. but it did crash on 2 out of 3 videos today.
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philipp
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Chosen Solution

if the affected device is a notebook, could you look on the manufacturer's homepage if they offer e newer graphics driver for that model?

if the affected device is a notebook, could you look on the manufacturer's homepage if they offer e newer graphics driver for that model?
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Question owner

No, it happens on my laptop, and only after the latest firefox update. Didnt have any problems before *shrugs*

No, it happens on my laptop, and only after the latest firefox update. Didnt have any problems before *shrugs*
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philipp
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Helpful Reply

ok, if there is no graphics driver update available then it should be possible to workaround the crash by disabling hardware acceleration in firefox: Firefox's performance settings

we're looking into the problem in https://bugzilla.mozilla.org/show_bug.cgi?id=1405110

ok, if there is no graphics driver update available then it should be possible to workaround the crash by disabling hardware acceleration in firefox: [[Firefox's performance settings]] we're looking into the problem in https://bugzilla.mozilla.org/show_bug.cgi?id=1405110
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cor-el
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You can also try to set this pref to false on the about:config page.

  • media.windows-media-foundation.allow-d3d11-dxva

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

You can also try to set this pref to false on the <b>about:config</b> page. *media.windows-media-foundation.allow-d3d11-dxva You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue. *http://kb.mozillazine.org/about:config
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Question owner

im updating my graphics driver, if that does not solve the problem i will try the other suggestions. will let you guys know if it solves the problem or not!

im updating my graphics driver, if that does not solve the problem i will try the other suggestions. will let you guys know if it solves the problem or not!
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cor-el
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If toggling media.windows-media-foundation.allow-d3d11-dxva then try to disable hardware acceleration in Firefox.

You need to close and restart Firefox after toggling this setting.

If toggling media.windows-media-foundation.allow-d3d11-dxva then try to disable hardware acceleration in Firefox. *Options/Preferences -> General: Performance<br>remove checkmark: [ ] "Use recommended performance settings"<br>remove checkmark: [ ] "Use hardware acceleration when available" *https://support.mozilla.org/en-US/kb/performance-settings You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
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Question owner

ah, i think the graphic driver update fixed the crashing problem; thank you very much for your help!

ah, i think the graphic driver update fixed the crashing problem; thank you very much for your help!
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Kiwi81 0 solutions 3 answers

Hi there, I'm having what seems to be the same problem, but I'm not sure how to look for/check the graphic driver which seemed to fix murksiuke's problem. Essentially any time I play a youtube video (on youtube site or a video within another site) the system crashes... The laptop is a Dell Inspiron windows 7 Intel Pentium. Please help? Thanks!

Hi there, I'm having what seems to be the same problem, but I'm not sure how to look for/check the graphic driver which seemed to fix murksiuke's problem. Essentially any time I play a youtube video (on youtube site or a video within another site) the system crashes... The laptop is a Dell Inspiron windows 7 Intel Pentium. Please help? Thanks!
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