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why does it say "Your system doesn't meet the requirements to run Firefox. " when my Mac says my system is up to date?

Posted

I tried to update Firefox, but a screen comes up that says "Your system doesn't meet the requirements to run Firefox. " Yet my mac is telling me there is nothing to update - I am current! Very, very frustrating!

I tried to update Firefox, but a screen comes up that says "Your system doesn't meet the requirements to run Firefox. " Yet my mac is telling me there is nothing to update - I am current! Very, very frustrating!

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.13
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • Coupons Inc., Coupon Printing Plugin
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 27.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.0
  • SquareClock Web Plugin SquareClock_Production_HBMV1
  • Unity Web Player version 5.0.3f2. (c) 2015 Unity Technologies ApS. All rights reserved.

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:48.0) Gecko/20100101 Firefox/48.0

More Information

Pkshadow
  • Top 10 Contributor
750 solutions 9124 answers

I am not sure, if your OS X is now considered old or not by Firefox. A lot of Winxp, Macs are going to the ESR release which I think you are going to have to do as your running Firefox 48 and current version is 56.0.1 You can get the ESR here : https://www.mozilla.org/en-US/firefox/organizations/all/


Please let us know if this solved your issue or if need further assistance.

I am not sure, if your OS X is now considered old or not by Firefox. A lot of Winxp, Macs are going to the ESR release which I think you are going to have to do as your running Firefox 48 and current version is 56.0.1 You can get the ESR here : https://www.mozilla.org/en-US/firefox/organizations/all/ Please let us know if this solved your issue or if need further assistance.
cor-el
  • Top 10 Contributor
  • Moderator
16234 solutions 146545 answers

Helpful Reply

You can consider to update to OS X 10.9 to be able to use current Firefox releases.

Firefox support has ended for Mac OS X 10.6, 10.7 and 10.8:

You can consider to install the Firefox 45.9.0 ESR version since this version is more recent (has received more security updates; April 19, 2017) than the Firefox 47.0.2 version (November 1, 2016).

You can consider to update to OS X 10.9 to be able to use current Firefox releases. Firefox support has ended for Mac OS X 10.6, 10.7 and 10.8: *https://support.mozilla.org/en-US/kb/firefox-osx You can consider to install the Firefox 45.9.0 ESR version since this version is more recent (has received more security updates; April 19, 2017) than the Firefox 47.0.2 version (November 1, 2016). *https://download-origin.cdn.mozilla.net/pub/firefox/releases/45.9.0esr/mac/ *https://download-origin.cdn.mozilla.net/pub/firefox/releases/47.0.2/mac/ *https://www.mozilla.org/en-US/firefox/45.9.0/releasenotes/

Question owner

I downloaded per the link in the e-mail. When I went to install it, it said "You can’t use this version of the application Firefox with this version of OS X. You have OS X 10.8.5. The application requires OS X 10.9 or later" - I have version 10.8.5. When I try to update it, it tells me I am updated. I have no idea what to do next!

I downloaded per the link in the e-mail. When I went to install it, it said "You can’t use this version of the application Firefox with this version of OS X. You have OS X 10.8.5. The application requires OS X 10.9 or later" - I have version 10.8.5. When I try to update it, it tells me I am updated. I have no idea what to do next!
cor-el
  • Top 10 Contributor
  • Moderator
16234 solutions 146545 answers

You can't go beyond the Firefox version that you have currently installed. If the website only works with a more recent Firefox version then you are out of luck and you would have to update your computer to OS X 10.9 or later. See the knowledge base articles in my above reply for more details.

You can't go beyond the Firefox version that you have currently installed. If the website only works with a more recent Firefox version then you are out of luck and you would have to update your computer to OS X 10.9 or later. See the knowledge base articles in my above reply for more details.