Two APPCRASH on exit. V56.0 64-bit, Win 7. Exception codes c0000005 and c000041d.
Firefox Version: 56.0 (64-bit) OS: Windows 7 Pro, with current Windows Updates
I get two "Firefox has stopped working" error dialog boxes when exiting Firefox. This problem has been occurring for about the past month or so, and I believe it's been happening since a few previous Firefox updates. (Current date is 2017-10-06) I'm hoping someone with knowledge of Firefox internals might be able to provide some pointers to a solution based on the info from the APPCRASH data.
The Problem Details content from the error dialogs is shown below.
- Restarting in Safe Mode did not resolve the problem.
- I also removed and re-installed Firefox and then refreshed it and get the same problem.
- Possibly related: Before I re-installed Firefox, the LastPass icon disappeared from my toolbar even though LastPass was installed and showed up on the Add-ons list. I also lost all LastPass functionality. Re-moving and re-installing LastPass did not resolve this issue, and that is the reason I re-installed Firefox. LastPass is on the toolbar and working normally now after the Firefox re-installation.
>>>>>> Error Dialog #1:
Problem signature:
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 56.0.0.6478 Application Timestamp: 59cab571 Fault Module Name: lastapphook_x64.dll Fault Module Version: 1.0.0.1 Fault Module Timestamp: 576c3e9d Exception Code: c0000005 Exception Offset: 00000000000041b3 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: bf32 Additional Information 2: bf32440c9b0b42cd3787c1892200b316 Additional Information 3: 83fd Additional Information 4: 83fd3d8c40bd390685380e1dc29909b8
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>>>>>> Error Dialog #2: Problem signature:
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 56.0.0.6478 Application Timestamp: 59cab571 Fault Module Name: lastapphook_x64.dll Fault Module Version: 1.0.0.1 Fault Module Timestamp: 576c3e9d Exception Code: c000041d Exception Offset: 00000000000041b3 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: db0d Additional Information 2: db0d11486f3dbacbe864069b9c5a0475 Additional Information 3: 6252 Additional Information 4: 625260da7040178ff77cc6713f3c188e
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Chosen solution
Do you have an application named Lastpass and or the related module? It seems your 2 issues are related with a Windows library from this application.
Read this answer in context 👍 1All Replies (4)
Hello moz_rw, do you have reports when you tape about:crashes in your URL bar? If yes, can you send us the last one? (link or ID)
Thanks
Hi smorele, Sorry, the last crash report I have listed is from 2017-02-16, which is from way before I started seeing the issue in this thread. But the ID is: d8917014-b68f-473a-9dec-0fcad0171006
I had the option to send crash reports to mozilla turned off. I just turned it on and re-created the problem, but no new crash reports appeared. I have a feeling the problem happening too late in the Firefox exit process for the crash data to be captured. I get the first error dialog about 3 seconds after the Firefox window closes (lightly loaded i7 CPU).
Modified by moz_rw
Chosen Solution
Do you have an application named Lastpass and or the related module? It seems your 2 issues are related with a Windows library from this application.
smorele said
Do you have an application named Lastpass and or the related module? It seems your 2 issues are related with a Windows library from this application.
Yes, I have both the LastPass Firefox add-on and the LastPass for Applications desktop program installed. Turns out this problem seems to be related to the desktop program (which is nicknamed LastApp).
I uninstalled LastApp and the Firefox crash on exit problem went away. Re-installed LastApp and the problem came back.
Your pointer prompted me to notice that the APPCRASH info contains ... Fault Module Name: lastapphook_x64.dll
So this definitely looks like a LastApp bug, unless Firefox is guilty of exiting improperly or not setting up some sort of context data or something like that. I think LastApp is the more likely suspect though; they could at least provide more graceful error handling and a proper error message.
Thanks for your help!!