Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

TB will not accept my TWC password.

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by christ1

jpaznik112
jpaznik112
more options

Until yesterday, I have had no problem using my twc/spectrum account in Thunderbird. Yesterday, TB asked told me my password was incorrect. I checked the password on the TWC server; it's correct. I closed and reopened TB and rebooted the computer. It worked for the rest of the day. This morning, same problem, and now no fix. I tried all the suggestions on the support pages, deleted the stored passwords...still getting the same error message. I have upgraded (today) to the most current Thunderbird and checked all my settings...no help. I'll have to stop using Thunderbird and/or this email address unless the problem can be solved.

Until yesterday, I have had no problem using my twc/spectrum account in Thunderbird. Yesterday, TB asked told me my password was incorrect. I checked the password on the TWC server; it's correct. I closed and reopened TB and rebooted the computer. It worked for the rest of the day. This morning, same problem, and now no fix. I tried all the suggestions on the support pages, deleted the stored passwords...still getting the same error message. I have upgraded (today) to the most current Thunderbird and checked all my settings...no help. I'll have to stop using Thunderbird and/or this email address unless the problem can be solved.

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

Have you asked TWC? Presumably they did do something on their servers.

There have been quite a few complaints from TWC users here recently, and that usually isn't a coincidence. Here are a few recent examples, there are probably more.

https://support.mozilla.org/en-US/questions/1177729 https://support.mozilla.org/en-US/questions/1177875 https://support.mozilla.org/en-US/questions/1177197