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After RAM upgrade, some text is not displaying properly.

  • 4 replies
  • 2 have this problem
  • 6 views
  • Last reply by chrisau01

chrisau01
chrisau01
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Hi; I have just upgraded my RAM from 12 to 16 GB. Now, some text glyphs display as a box with a question mark. The same webpages on Safari, Chrome, Opera display as they should. I am on MacOS 10.11.6 and Firefox 56.0. Regards; Chris

Hi; I have just upgraded my RAM from 12 to 16 GB. Now, some text glyphs display as a box with a question mark. The same webpages on Safari, Chrome, Opera display as they should. I am on MacOS 10.11.6 and Firefox 56.0. Regards; Chris

All Replies (4)

cor-el
cor-el
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  • Top 10 Contributor
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Make sure that the correct Text Encoding setting is selected. You probably need to switch from Unicode to Western.

  • View -> Text Encoding

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?

This can also be a font problem where the selected font doesn't include these glyphs.

You can right-click and select "Inspect Element" to open the builtin Inspector with this element selected. You can check the font used for selected text in the Font tab in the right pane of the Inspector.

chrisau01
chrisau01 Question owner
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Both Unicode and Western present the same. Please see the attached screenshot.

cor-el
cor-el
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The website uses to Open Sans font in this case the bold variant (font-weight:bold). 

font-family: "Open Sans", Frutiger, "Frutiger Linotype", verdana, Arial, Tahoma, Geneva, sans-serif;

Did you check in the Inspector what font Firefox uses?

chrisau01
chrisau01 Question owner
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Thanks cor-el. I did not check the inspector since that is beyond my level of expertise and means nothing to me. Here is a bit more information.

1. Everything was fine before the upgraded RAM 2. The wrongly-displayed glyphs appear on multiple websites. 3. On a different machine, the same webpages display the glyphs correctly.

Any more ideas?